Tynan's Volkswagen - Service Center

Tynan's Volkswagen responded

Thank you for taking the time to share your experience with us. We’re pleased to hear that our team provided friendly and excellent customer service and was responsive to your questions. However, we sincerely apologize for the delay in completing your repairs and for the inconvenience caused by the extended timeframe. Your feedback about providing more accurate time estimates and offering loaner vehicles sooner is invaluable, and we will work to improve in these areas. We truly appreciate your patience and understanding and hope to have the opportunity to provide you with a smoother experience in the future. If there’s anything further we can assist you with, please don’t hesitate to reach out. Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for your feedback! We're delighted to hear your oil change was completed quickly and efficiently. It's great to know that Calysta continues to provide excellent customer service. We appreciate your loyalty and look forward to assisting you with your future service needs! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for your feedback! We're glad we could get you in and out quickly while providing a complimentary vehicle inspection. We appreciate the opportunity to serve you and look forward to assisting with your future automotive needs! Jacqueline Goldsboro -Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for your loyalty and for choosing Tynan's as your dealership! We're honored to have earned your trust for vehicle purchases and servicing. It’s wonderful to hear that the quality of care you receive makes you feel like family—that’s exactly the experience we strive to provide. We look forward to continuing to serve you for years to come! Jacqueline Goldsboro -Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for your feedback! We appreciate your suggestion about scheduling an appointment to speed up the process, and we'll certainly consider that. We look forward to assisting you again in the future! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for your kind words! We're thrilled to hear you always have the best experience with us. Samir is a fantastic salesperson, and we're glad Gregory could help you get into a brand-new Volkswagen! Congratulations on your new car, and we look forward to seeing you again soon! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for sharing your feedback. We're glad we could assist with your vehicle, but we sincerely apologize for the inconvenience of not having a rental car available. We truly appreciate your understanding and hope to provide you with a 5-star experience next time. Jacqueline Goldsboro -Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced and for not meeting your expectations in keeping you informed about your vehicle. Your feedback is important to us, and we will review our communication processes to ensure this doesn’t happen again. We value your business and hope to have the opportunity to provide you with a better experience in the future. Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

"Thank you for the amazing review! We're so glad Cauther’s positive energy improved your day — he truly has a way of brightening any room! Matt and the team work hard to provide excellent service at fair prices, and it’s wonderful to hear we exceeded your expectations. We appreciate you choosing us and look forward to helping you again!" Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

We sincerely apologize for your recent experience. It’s clear we fell short in addressing your concerns, and we regret that we weren’t able to resolve the brake line issue or fully diagnose the vibration. Please know your feedback is important to us, and we’d appreciate the opportunity to discuss this further. Thank you for bringing this to our attention. Jacqueline Goldsboro - Customer Care Coordinator