Tynan's Volkswagen - Service Center

Excellent Service Team!!!! I purchased a pre-owned Isuzu VehiCROSS from McCloskey Imports in CO Springs on June 17, 2014 & a week later drove it back complaining of a gas smell I purchased a pre-owned Isuzu VehiCROSS from McCloskey Imports in CO Springs on June 17, 2014 & a week later drove it back complaining of a gas smell under the hood. I left the vehicle with McCloskey for 3 days before they called & said the vehicle was ready for pick up. No explanation, no documentation of what was found when I picked up the keys on Saturday afternoon. I called the following Monday to speak with my salesman, Ryan Hawthorn, who told me that he would get back with me after speaking with his Service Team in regards to what was going on with the vehicle. As I live in Denver & drove all the way back to CO Springs, an hour drive each way, I expected that the problem would be fixed after 3 days in the service bay. No call back from Ryan, so I called him back, typical of my dealings with him. I was told that what I was smelling was not gas, but engine cleaner. I was told by Ryan at McCloskey to "just keep driving it" & the smell will "burn off". The following week I took my VehiCROSS to have the engine professionally steam cleaned. No change. Gas smell still present. The week after that I had the air filter changed. Still no difference & after multiple attempts to contact both my salesman, Ryan, & the GM, Mike Phillips, at McCloskey I'd finally had enough. My husband, who is currently on deployment with the Army in Afghanistan, even called multiple times only to be told that everyone was in a sales meeting & there was no one to take his call! FOR THE LOVE OF GOD, HE WAS CALLING FROM AFGHANISTAN! One would think that if he took the time to make the call, from halfway across the world, that SOMEONE would take him seriously. Multiple emails were also sent from Afghanistan with no reply. At this point I'm ANGRY & EXTREMELY CONCERNED. I'm no a grease xxxxxx, but I know gas when I smell it. Engine cleaner, my xxx! I took the vehicle to a friend who works as a Service Adviser at Stevenson Toyota & he took one whiff under the hood & told me that what we were smelling was gasoline. HE FOUND A LEAK IN LESS THAN 5 MINUTES WITH THE FLASHLIGHT ON HIS CELL PHONE & advised I get it in for service immediately. He referred me to Tynan's VW. I called that afternoon & spoke with Betsy Nobles & she arranged for me to bring the vehicle in right away. She was very friendly, knowledgeable & was great about keeping in communication with me during the entire process. She even called to let me know about additional quirks the technician found during the fix. Impressive! What was more impressive was that total invoice was far less than what she had quoted originally! Turns out my VehiCROSS had a leaking fuel pressure regulator that was, in fact, leaking gas into the engine. If left untreated this would cause the engine to catch fire! And McCloskey Imports couldn't find anything wrong?!?!? REALLY?! It was COMPLETELY clear they didn't even LOOK under the hood, much less turn the vehicle on, when I took it back to them! I'm absolutely FLOORED that the dealership that this Army wife spent her hard earned dollars with sold her a vehicle that had the potential to put her life at risk! The fact that they wouldn't even admit to the problem makes it clear that a sale is worth more than the actual customer at McCloskey Imports. A disgusting & disturbing practice! Shame on you, McCloskey Imports! I am so grateful for Betsy Nobles & her competent Service Team at Tynan's VW. Thank You! Thank You! Thank You! It was a complete pleasure doing business with you! My VehiCROSS is running like a dream! No more gas smell! You have renewed my faith. I look forward to my next visit! More

Great service x's 2 I really appreciated the service I received at Tynan's Volkswagen. Betsy Nobles, the service xpress advisor was very kind and proficient in her job. I I really appreciated the service I received at Tynan's Volkswagen. Betsy Nobles, the service xpress advisor was very kind and proficient in her job. I was in for an oil change one day and the service was fast and friendly. She told me of repair concerns with my vehicle and I made arrangements to have the repairs done. Before I could get to have the work done ,a few days later my check engine light came on. I called Betsy and she got me in right away. They diagnosed and fixed the problem right away. I will always return for service and recommend their service to others. Thanks for getting me back on the road ! More

A lot Better than your average dealership, cant go wrong I have used three dealerships in Denver. One I can't remember the name tells you something. Courtesy Chevrolet on 120th, which I will never recomme I have used three dealerships in Denver. One I can't remember the name tells you something. Courtesy Chevrolet on 120th, which I will never recommend or use my experience with them is service is shoddy, and high pressure sales that took advantage of me. I have health issues during a time I was very ill, I purchased a used car from them I was not able to drive my stick shift any longer. They sold me a car over charged me I tried to return and buy a different model the next day they refused. Then there is Tynan's, every visit has been exemplary in every way. Best oil change prices in town, fast service, quality service. Stellar show room with no pressure. On a scale from 1 to 10 stars they get 11 in every way. They keep their techs because they hire the best and they treat them right. Go there for service, buy a car, no matter even if it advice on how to do it yourself they are there for you. In the very very rare case something was not right they will fix it with an honest smile on. More

I love this place! Always friendly always professional! I've been to other VW dealers and they don't even come close! They even made sure my car was sparkling clean! Always friendly always professional! I've been to other VW dealers and they don't even come close! They even made sure my car was sparkling clean! The moment I walked in to the building (even before I made it in to the building) I was greeted with smiling faces. More

Great, Prompt and Friendly Service My 1999 Passat has 132000 miles. It needed a oil change and some other maintenance. Service representative was friendly, informative and helpful. M My 1999 Passat has 132000 miles. It needed a oil change and some other maintenance. Service representative was friendly, informative and helpful. Made sure I received whatever coupon discounts were relevant. Work was completed on time, overall experience was great. More

Great Service I can always depend on great service every time, What more can I say. I have been using Tynan's for years and always walk away feeling that I got what I can always depend on great service every time, What more can I say. I have been using Tynan's for years and always walk away feeling that I got what needed and good about it. More

Nice Experience Took my Tiguan in for scheduleln 30K maintenance. The dealer called me in advance to schedule, I didn't even have to remember it was approaching 30K. Took my Tiguan in for scheduleln 30K maintenance. The dealer called me in advance to schedule, I didn't even have to remember it was approaching 30K. Sheduled a time at my conveneince, got me right in. Their waiting room is nice. Tom Tran is very friendly and thorough. More

Service Review for 04/21-22/2014 Mike Huffman was very helpful and thorough regarding explaining the issues with my vehicle. The car was repaired on time. My car is running great. Mike Huffman was very helpful and thorough regarding explaining the issues with my vehicle. The car was repaired on time. My car is running great. I am happy with the results. More

Great, Economical, Quality Service I usually hesitate to take my car to a dealership because it usually more expensive, except when having warranty work done. Tynan's is the best deale I usually hesitate to take my car to a dealership because it usually more expensive, except when having warranty work done. Tynan's is the best dealership I have ever taken my car to in my life (68 years)! Not only did they bend over backwards to get my car in right away and provide great, quality service, but they also saved me hundreds of dollars based on quotes I got from local mechanics, which are usually cheaper. I will always be taking my VW Turbo Deisel Bug to Tyan's! More

Quality Service I took my brand new car in because a warning light came on. After speaking with my salesman, Brandon Kopp, he advised me to bring the car in for the s I took my brand new car in because a warning light came on. After speaking with my salesman, Brandon Kopp, he advised me to bring the car in for the service department to take a look. I was immediately given a car to use while my concern was taken care. After less than two hours later, i received a call from Bryant Dillard, Service Advisor, advising me that not only did I not have a problem, but the concern was taken care of. I also asked some questions about the upkeep of my car, and was given instant relief that my Guaranteed Auto Plan would take care of my significant concerns for the length of my contract! I have and will continue to recommend this dealership to anyone within ear's distance. More