Tynan's Volkswagen - Service Center

Rick (our service writer) was Awesome. He went above and beyond with his communication and service. He even drove to my house to switch out vehicles. This is a nice change to the past as Tynan's Saab has ha beyond with his communication and service. He even drove to my house to switch out vehicles. This is a nice change to the past as Tynan's Saab has had some HORRIBLE service writers. However, I was thoroughly un-impressed with the workmanship. I have taken my car in two handfuls of times for the same issue, finally, with Rick as our service writer, he put his foot down and got the problem resolved. The service employees fried my electronic's and battery with a simple detailing request. (They fixed it on their dime, but had to keep my vehicle much longer than expected.) When I went to pick the vehicle up, they still had to come out to my vehicle three times to put it back together. Thank goodness for Rick otherwise I would be done with Tynan's Saab. More

I have given this rating because the service was outstanding. Richard was very helpful with the multiple problems I had with my Saab. Also, my Saab was not purchased at Tynans, but Richard was mor outstanding. Richard was very helpful with the multiple problems I had with my Saab. Also, my Saab was not purchased at Tynans, but Richard was more than happy to help me. It was very apparent that Richard had a vast knowledge base in the car repair business. I will be buying my next car from Tynans. More

The overall experience was wonderful. Everyone listened to my needs and was able to help me in a variety of ways, I just had a heater issue, I almost walked out with a new car (which I will need and consid to my needs and was able to help me in a variety of ways, I just had a heater issue, I almost walked out with a new car (which I will need and consider with them in the near future). I enjoyed the communication as well. More

Rick was great he worked with our warranty and he made sure that everything was repaired. We had a Saab with a General Motors warranty. We could not get any assistance Cheyenne, Wyoming from our General sure that everything was repaired. We had a Saab with a General Motors warranty. We could not get any assistance Cheyenne, Wyoming from our General Motors dealer. I call Rick at Tynan's in Fort Collins he was able to track down our General Motors warranty and he said he would work on our car. He took handled every issue we had, He was awesome. More

In December 2007 Tynan's replaced the timing belt and water pump on my 2003 Passat 1.8 turbo at 68K miles. In July 2008 Tynan's noticed that the water pump was seeping and replaced the pump free of charg water pump on my 2003 Passat 1.8 turbo at 68K miles. In July 2008 Tynan's noticed that the water pump was seeping and replaced the pump free of charge under VW's 12 month/12K mile service warranty. In August 2008 the car failed and was towed to Tynan's. The timing belt was ripped in half when a freeze plug fell out of the water pump. Again, Tynan's repaired the car free of charge, bent valves and all; they also picked up the towing bill. They showed me the old parts to allow me to confirm their diagnosis. I could see the freeze plug, and the timing belt was severed by a semicircular cut that exactly matched the shape of the freeze plug. They did a post-repair cooling system pressure test at no charge. For my own peace of mind, I paid $100 for a compression test after the repair, which showed all four cylinders within 1 psi of each other. The car runs beautifully. I've worked in shops, and no one's service is any better than this. However, I would ding VW for poor replacement parts quality! I like to give special thanks to Tom, one of their service writers. I dodged a bullet here. More