Tynan's Volkswagen - Service Center

Came in for locking lug key Came in for locking lug nut key mine was missing from a vehicle I just purchase, the parts department said it’s not available for purchase and I would Came in for locking lug nut key mine was missing from a vehicle I just purchase, the parts department said it’s not available for purchase and I would have to see the service departs to have this removed. Went straight to service desk and the man at counter informed me it’s $80 dollars, I asked to just borrow the key for a moment as the car is out front. He said they don’t do that. I have to get tires so needed the lugs removed and decided to go ahead and do the service which he then informed me takes an hour. I pushed back on the price and time but he said that’s the cost and time. Seems like price gouging for a very simple easy 5 minute procedure. Will not be coming back. More

Revisit Had to return for something that was supposed to be fixed. When approached to let me know the work was done I was basically told I had caused the issu Had to return for something that was supposed to be fixed. When approached to let me know the work was done I was basically told I had caused the issue because I "must have hit something else" since I had brought the car in the first time. When I said I had not, I was then told " well you weren't charged to fix it" and "the hardware that had been installed was missing and had to be replaced " I am more than willing to take responsibility for something I am at fault for but I don't think I was responsible for this and did not appreciate the way it was presented to me as if I was. I was very honest about what had happened when I brought it in the first time and my car was at the dealership for three business days at that time. I had also asked the service person if they could provide before and after pictures which was not done and might have been helpful in this case - I am usually pretty pleased with the service at this dealership - just did not like being blamed for something I did not do. More

Prompt delivery of service Committed in good service, customer service is good which much appreciated I will recommend family, friends, associates of your good service and most Committed in good service, customer service is good which much appreciated I will recommend family, friends, associates of your good service and most importantly honesty. Thank You Clifford Lott More

Helping Out in a Pinch My car battery died and I needed to take advantage of a “jump” I had just received. I phonedyour service center and they told that I should head r My car battery died and I needed to take advantage of a “jump” I had just received. I phonedyour service center and they told that I should head right over! (I do not remember name of this person but he was great.). He also thought my battery might be under warranty - which was helpful to hear. Cauther couldnt have been more helpful and pleasant to work with. I knew was in good hands- I ended up discussing purchase options of new vehicle with Jim Tynan who asked Andrew to help me better understand the car I was considering; again, very helpful. I appreciated your obvious devotion to good service. And I love that my car was washed- icing on the cake! Cynthia More

20K service Overall, good customer service. My car was serviced, cleaned, and returned to me in a timely fashion. I would definitely go back in the future. Overall, good customer service. My car was serviced, cleaned, and returned to me in a timely fashion. I would definitely go back in the future. More

30,000 mi service Car was received on time as planned. I was updated verbally and by email during the service and able to choose whether or not to address the items dis Car was received on time as planned. I was updated verbally and by email during the service and able to choose whether or not to address the items discovered during the complementary inspection. Service was completed earlier than forecast to my complete satisfaction. Service advisor was very polite and informative. Highly recommended. More

Awesome Friendly,knowledgeable and efficient- Great working with them. Discussed details of service and thoroughly checked car over - even fir a free car wash Friendly,knowledgeable and efficient- Great working with them. Discussed details of service and thoroughly checked car over - even fir a free car wash - great workingceorh then More

Jetta service We found the service center personnel to be very helpful and friendly. We appreciate their attentiveness to our needs. Thank you for the service on ou We found the service center personnel to be very helpful and friendly. We appreciate their attentiveness to our needs. Thank you for the service on our vehicle. More

Great service Great service!! They went above and beyond to make sure I was taken care of!! They had me in and out in a timely manner! Great service!! They went above and beyond to make sure I was taken care of!! They had me in and out in a timely manner! More

Recall I was notified that recall service is needed on my car/Atlas and appointment was made quickly.We left the car on that day and had it back afternoon.It I was notified that recall service is needed on my car/Atlas and appointment was made quickly.We left the car on that day and had it back afternoon.It was done quickly and I appreciate the service as it usually done on same day as appointment was More