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Tynan's Volkswagen - Service Center

Aurora, CO

4.5
2,746 Reviews

2,746 Reviews of Tynan's Volkswagen - Service Center

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November 15, 2024

Went in for an oil change on my 2023 Taos, Got me right in at my appointment time, Got done in about 1 1/2 hours like they said they would. Everyone was very professional- love Tynan’s! More

by CHARLOTTE.KULCSAR23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Hassanein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t remember her name she was in the service department- fabulous job!
Nov 18, 2024 -

Tynan's Volkswagen responded

Thank you for sharing your experience! We're so glad to hear that your oil change for your 2023 Taos was handled promptly and professionally, just as promised. We truly appreciate your kind words and love having you as part of the Tynan family! Jacqueline Goldsboro -Customer Care Coordinator

November 15, 2024

I’m very so happy about a good service to my car and great job to you More

by Iginacensabimana168@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cauther Sekatawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachide Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Tynan's Volkswagen responded

Thank you for your kind words! We're so glad you're happy with the service on your car. It’s always our pleasure to ensure you have a great experience. We appreciate your support and look forward to serving you again! Jacqueline Goldsboro -Customer Care Coordinator

November 14, 2024

Great service in all aspects. Personable and prompt. Little uncomfortable leading on of customers. Efficient. More

by DUNSMOREBOBJULIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Wilkinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

Tynan's Volkswagen responded

Thank you for your feedback! We're glad you appreciated our service and efficiency. We’ll consider your comments as we strive to ensure every interaction is both comfortable and professional. We hope to serve you again! Jacqueline Goldsboro - Customer Care Coordinator

November 09, 2024

Service was nice but the guy in the express center was little disrespectful. He called everyone with their names but he called me by saying “hey you” which was rude. More

by Tash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Williams
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Tynan's Volkswagen responded

Thank you for bringing this to our attention. We're glad to hear you had a positive overall experience with the service, but we apologize for the interaction you described in the express center. We strive to treat each customer respectfully; addressing everyone by name is an important part of that commitment. Thank you again, and we hope to provide a more welcoming experience next time. Jacqueline Goldsboro - Customer Care Coordinator

November 09, 2024

I was told I had 5 years warrantyon my 2022 Atlas. Upon my Atlas reaching 50k miles I was told my warranty expired. Was I able to extend warranty Finance Manager said No, I should've decided the day I More

by REJO0211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Wilkinson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cauther Sekatawa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Goldsboro
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Myers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rachide Reese
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Tynan's Volkswagen responded

Thank you for sharing your experience with us. We understand how concerning and frustrating this must feel, and we sincerely apologize for any confusion or distress this situation has caused. Our goal is to support all customers with transparent communication and fair service. We take your feedback very seriously, we’ll conduct an internal review to understand what happened, especially regarding the missing undercarriage piece, as this does not reflect our commitment to quality service. Jacqueline Goldsboro- Customer Care Coordinator

November 09, 2024

Even though Tynan was quite busy the day of service. Brian was personable with me and my vehicle. No pressure in purchasing items I couldn’t afford at this. Understood my economic situation w/o me even More

by BILLYJACK80120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachide Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Tynan's Volkswagen responded

Thank you so much for sharing your experience with us! We're thrilled that Brian provided such attentive and personalized service. We look forward to serving you again and are grateful to have you as a part of our Tynan's family. Jacqueline Goldsboro - Customer Care Coordinator

November 09, 2024

After my service the vehicle was missing the rear wiper. I called and was told the wipers were checked and ratted yellow but no responsibility would be averted. I could come in and buy a new wiper if I want More

by UAJAMESJACKSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t recall but he was very unsympathetic and un willing to help
Nov 11, 2024 -

Tynan's Volkswagen responded

Thank you for bringing this to our attention. We apologize for any frustration caused by the missing rear wiper and for the lack of resolution when you reached out. We strive to ensure each vehicle is returned to our customers in the same or better condition, and we understand how inconvenient this situation must be. To address this properly, I’d like to escalate this matter with our service management team and see how we can assist in replacing the wiper for you. We’ll be in touch shortly to discuss how we can make this right. Thank you for your patience, and we appreciate the chance to restore your confidence in our service. Jacqueline Goldsboro -Customer Care Coordinator

November 08, 2024

The staffs are very knowledgeable and friendly, they took care of mg car. I will definitely go back More

by YCS280
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cauther Sekatawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachide Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Tynan's Volkswagen responded

Thank you for the kind words! We're delighted that our team provided knowledgeable and friendly service. and took great care of your car. We look forward to welcoming you back next time! Jacqueline Goldsboro -Customer Care Coordinator

November 08, 2024

Efficient, excellent customer service, very knowledgeable service personnel, timely in delivering, very friendly staff and provides high quality services More

by MICHELMUKUA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachide Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

Tynan's Volkswagen responded

Thank you for sharing this wonderful feedback! We're thrilled you enjoyed efficient service and found our team friendly, knowledgeable, and committed to quality. We look forward to continuing to meet your expectations and serving you again! Jacqueline Goldsboro -Customer Care Coordinator

November 07, 2024

Rachide was extremely helpful and caring when helping me with my car. Was extremely helpful and made sure all my questions were answered and my car was fixed. More

by KIMBERLY.R.VIEIRA5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cauther Sekatawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachide Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

Tynan's Volkswagen responded

Thank you so much for the wonderful review! We're thrilled that Rachide was able to provide you with such attentive and thorough service. We appreciate you choosing us and look forward to helping you again in the future! Jacqueline Goldsboro - Customer Care Coordinator

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