Tynan's Volkswagen - Service Center

Tynan's Volkswagen responded

Thank you so much, Delilah! We truly appreciate your kind words. Our team in both sales and service works hard to provide the best experience possible, and it's wonderful to hear that it shows. We look forward to continuing to serve you! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for the fantastic 5-star review! We're glad to hear your 80,000-mile service on your 2012 VW Passat went smoothly and was completed on time. Ashley takes great pride in walking customers through the process and ensuring everything is communicated and completed as promised. We're happy the car was returned to you in clean condition and truly appreciate your trust in us. We look forward to continuing to work with you in the future! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Dear Galen, Thank you for your reply and for confirming your consent to proceed with the purchase of the two keys, as outlined in my previous email. I want to confirm that the new keys have been received and successfully programmed to your vehicle. We appreciate your cooperation and are glad we were able to complete this part of the process for you. To clarify, the service on your vehicle was completed as discussed. During the process, we explained that aftermarket keys—those not sourced directly through Volkswagen—cannot be programmed using our factory tools. This is due to compatibility limitations beyond our control. For that reason, we recommended ordering OEM keys through our dealership to ensure proper programming and function, which you ultimately approved. I understand this situation has been frustrating, especially given the distance you traveled. It was never our intention to add stress or cause inconvenience. Thank you again for your patience and for working with us to resolve this. If you have any further questions or need assistance, I’m happy to help directly. Matthew Cooper Service Manager Tynan's Volkswagen

Tynan's Volkswagen responded

Thank you for your feedback, Jon. We’re glad to hear the work was completed accurately and on schedule. We do, however, sincerely apologize for the confusion and inconvenience regarding the VW Service Credit Card promotion. Your experience highlights an important communication gap, and we’re addressing this internally to ensure our staff is fully informed moving forward. We truly appreciate you bringing this to our attention, and thank you for your patience and understanding. Jacqueline Goldsboro -Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for your feedback. We're glad to hear our parts department was informative and that Ashley was able to provide clear communication about the repair timeline. We understand that having to leave your car for a full day—and waiting potentially over two weeks for the part—can be an inconvenience, and we truly appreciate your patience. Please know we’re doing everything we can to expedite the process and will keep you updated every step of the way. Thank you again for choosing us. Jacqueline Goldsboro -Customer Care Coordinator

Tynan's Volkswagen responded

Thank you so much, Kay! We're thrilled to hear you had a great experience and that the wait time was minimal. Calysta truly is a star when it comes to customer service—we’re lucky to have her on the team! We appreciate your kind words and look forward to seeing you again. Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for the great review! We're glad to hear everything was easy and on time, and that our team was ready for you first thing in the morning. We know your time is valuable, and it’s great to know we got you back on the road quickly. We appreciate your visit and look forward to seeing you again! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you so much for your kind words, Hannah! We're thrilled to hear that Rachide has consistently provided you with outstanding service . We appreciate your continued trust and loyalty! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for the review! We’re glad we could get you in and out quickly—just the way it should be. We appreciate your business and look forward to helping you again when needed! Jacqueline Goldsboro - Customer Care Coordinator