Tyler Honda

I just took my Camry in for service and couldn't be more pleased with my experience. After indicating that they were new, the Service Manager Chris and his Assistant Eric did a great job. I usually go to Si pleased with my experience. After indicating that they were new, the Service Manager Chris and his Assistant Eric did a great job. I usually go to Signature down the road because I do have a Toyota, but after receiving a ridiculous quote I had to shop around. I took the estimate in and Eric had Signature beat by $175 for the SAME work! The waiting area was full but I had an oil change, tires rotated, back lights replaced, and my muffler patched in less than two hours. These guys may be new to the dealership's service area, but they did a fantastic job! They also were really great with explaining to me what needed to be done, their process and how they charged. I feel like I'm rambling but I can't say enough. I would highly recommend these guys. More

Took our 2006 Honda Odyssey (55k mi) in to Tyler in 12/2011 to address a power steering problem that was also under recall from Honda. Initially was told when scheduling the appointment that the recal 12/2011 to address a power steering problem that was also under recall from Honda. Initially was told when scheduling the appointment that the recall service could be performed within 2 hours, so I planned on waiting for my car. Upon arriving they indicated they would get right to the vehicle but didn't get started on it until over an hour later. Upon looking at the vehicle, the tech came up and confirmed the problem... only to have the service manager correct him on the spot and claim the problem was caused by dirty power steering fluid, thus not covered under the recall. He then proceeded to start working up a several hundred dollar estimate for service (not including the power steering pump) before I left after 2.5 hours and no work performed. He even tried to insist the work needed to be done right then due to how unsafe the steering was at the time. Afterwards (at another facility), the power steer problem confirmed was well documented and covered by the recall, applied to my vehicle, and completed the repair in approx 1 hour with no additional charges. More

I've been to Lake Michigan Honda twice for oil changes and tire rotations. They did change the oil! However, they have a problem with not rotating the tires and then charging you for it... I have a four y and tire rotations. They did change the oil! However, they have a problem with not rotating the tires and then charging you for it... I have a four year maintenance degree in aviation and mark my tires to make sure that the rotation is done properly. The first time I overheard the mechanic tell the service manager that the tires did not require rotation. When I ask for something to be done I expect it to be accomplished especially if I am the one paying for it. Well, Lake Michigan Honda charged me for not doing it anyway. The second time they balanced the front right tire and once again failed to rotate them, but again they charged me for service never done. They are dishonest and devious in their dealings with consumers. I bought my civic from O'Hare Honda, well worth the drive. I now have my car serviced by Bosak in Michigan City.. Consumer beware, they are a bunch of arrogant crooks! Jay More

I called to make an appointment for an oil change today (called at 4:38 PM on 4/12/10). The person who answered the phone in the Service Department responded by very quickly rattling off business hours an (called at 4:38 PM on 4/12/10). The person who answered the phone in the Service Department responded by very quickly rattling off business hours and I believe the hours that customers are to call to make an apointment. I did not quite understand what he said and made him aware of this. He then repeated like a robot the same thing. Again I didn't understand what he was saying. Finally I plainly asked if I could get my car in tonight or not and he responded "no, we're closed". One would expect at minimum an effort to ensure customers understood what was said and/or an effort to get them in the next day. Even though I have a coupon for Lake Michigan Honda I'll be taking my car to Midas. Appearantly this dealership is overburdoned with business and does not have time to take phone calls to help customers understand the process of getting a car in for an oil change. More

Being close to Chicago, 120 miles, I was inclined more towards the Chicago dealers for the obvious reasons of many dealerships and high sale volumes which would help me in getting a better deal. After sh towards the Chicago dealers for the obvious reasons of many dealerships and high sale volumes which would help me in getting a better deal. After shopping around I took the best rate that I got from Chicago to Lake Michigan Honda in Benton Harbor and was surprised when they said that they could beat that price and infact they did beat the price. I dealt with John Parish who was friendly, professional, and honest. They gave me the .9 APR after running through my credit and gave me options for extended warranty, credit disability etc., which I declined. Would definitely recommend Lake Michigan Honda if anyone is planning to buy Honda cars. Thanks Sunil More