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93 Reviews of Two Rivers Ford Inc - Service Center
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July 05, 2018
Service Work I always have excellent service. I usually deal with Chuck who is very knowledgeable and has me in and out in no time. I love to come here. I always have excellent service. I usually deal with Chuck who is very knowledgeable and has me in and out in no time. I love to come here. More
by pamela1952
Employees Worked With
Chuck
May 31, 2018
Excellence Jeff, service advisor, was polite and courteous. He understood my service needs and advised me on how they would be handled. The work was done in le Jeff, service advisor, was polite and courteous. He understood my service needs and advised me on how they would be handled. The work was done in less time then estimated and checkout was fast. More
by retired
Employees Worked With
Jeff. service advisor
May 10, 2018
Quick service and resolution My battery was failing and I called around for different prices and Two Rivers Ford was, by far, cheaper. They replaced my battery, took the old one, My battery was failing and I called around for different prices and Two Rivers Ford was, by far, cheaper. They replaced my battery, took the old one, cleaned up the terminals, and had me out the door in 30 minutes (I was expected several hours and a much higher cost). Very happy. More
by rksmerk
Employees Worked With
The experience was so fast I didn't even remember their names.
April 14, 2018
Service Repair We have been using Two Rivers Ford Mt. Juliet for 4 years and Charles has always taken great care of us. My engine light came on and I took it in and We have been using Two Rivers Ford Mt. Juliet for 4 years and Charles has always taken great care of us. My engine light came on and I took it in and also got an oil change. Charles took great care of us and worked with us on the time. We have a special needs child and depend on the high quality of service maintenance on our vehicle and the time it takes to be repaired. Charles is a great person to interact with and will always take care of you. You won't find better service than with Charles to fix your vehicle. Thank you Charles for another great service and experience at Two Rivers Ford MJ, TN Sincerely, The Gaines Family More
by ggmgaines
Employees Worked With
Charles
April 05, 2018
Professional, courteous, and prompt! After another local dealership dropped the ball on a service appointment, Two Rivers saved the day! I needed to buy a 2nd key and have it programmed. After another local dealership dropped the ball on a service appointment, Two Rivers saved the day! I needed to buy a 2nd key and have it programmed. Two Rivers got me in right away, had the job done in about 20 minutes, and I paid less than I would have at the other dealership! Everybody I encountered here was friendly, knowledgeable, and provided a great customer service experience. I will be driving past other Ford dealers and going out of my way to have my car serviced at Two Rivers Ford going forward! More
by K218
Employees Worked With
Chuck Shelton
February 11, 2018
Highly Recommend I bought a slightly used Ford Fusion Titanium in 2014 from Tom Phillips and from the time I purchased it I have been totally taken care of. The buyin I bought a slightly used Ford Fusion Titanium in 2014 from Tom Phillips and from the time I purchased it I have been totally taken care of. The buying experience was pleasant, not pressured at all which was a great relief and after I purchased the car Mr. Phillips took all the time I needed to help me get familiar with the car. He also encouraged me to stop by anytime if I had any other questions or concerns. I actually live about 75 miles away but still take my car back for its oil changes and checkups. I have had a few questions, this latest being about how my phone and the car were not working together, and Mr. Phillips has never made me feel inadequate for asking them and has always given me the help that I needed. He is very friendly and helpful and represents Two Rivers Ford in the best possible way. More
by lcmckvl
Employees Worked With
February 08, 2018
Car repair Had an engine alert on way to Nashville Saturday morning. As I would need the car several times that weekend, called to see if service was open on Sat Had an engine alert on way to Nashville Saturday morning. As I would need the car several times that weekend, called to see if service was open on Saturday. Confirmed that it was and immediately took car to service. Was told there was no service tech for Hybrids but they would still check it out. Later informed fault was found and part was on its way from Nashville. I was done in a little over 2 hours and was told it may be longer than 3 hours. All was good. When I left, one signal light only worked intermittently. I thought maybe something got bumped in service. Took car back and they found a bad bulb in signal light and fixed it Very good service! Garold Miller More
by Garold Miller
Employees Worked With
Charles Moyer
February 01, 2018
Good friendly service Staff is very good in service area. Have me a time to service vehicle and it was finished as promised. Have been using them for service for 4 years an Staff is very good in service area. Have me a time to service vehicle and it was finished as promised. Have been using them for service for 4 years and always had good service. More
by Ziggy22
Employees Worked With
Stephen Hess
January 28, 2018
Excellent Service. 100% Satisfied I purchased my Ford Explorer in 2015. Kevin Collins was the salesman that assisted me. I went to Crown Ford First and I was not satisfied with their I purchased my Ford Explorer in 2015. Kevin Collins was the salesman that assisted me. I went to Crown Ford First and I was not satisfied with their service, when I was attempting to purchase a vehicle. I went to Two Rivers Ford the same day I saw the vehicle I wanted and drove it home the same day. It was definitely worth the drive from Nashville. I only take my vehicle to Two Rivers Ford for service. Signed. Completely Satisfied Customer More
by ccctown
Employees Worked With
Kevin Collins
January 10, 2018
Excellent As Always! I took my car in on a Saturday for service. Chuck in service took Excellent care of me! Give him a raise! Thank You. Thank You. I took my car in on a Saturday for service. Chuck in service took Excellent care of me! Give him a raise! Thank You. Thank You. More
by Melinda Gregory
Employees Worked With
Chuck in service
