Two Rivers Ford Inc - Service Center

Two Rivers Ford - “The Worst” Oil Change Service I took a 2014 Ford Explorer in on 5/28/19 for their “The Works” oil change service. I picked up the vehicle, drove home, and parked in my garage. Re I took a 2014 Ford Explorer in on 5/28/19 for their “The Works” oil change service. I picked up the vehicle, drove home, and parked in my garage. Reviewing over the invoice and all the vehicle checks performed I noticed they used the wrong oil for my engine, 5w20 instead of 5w30. I call the service department about this and they say they hit the wrong button on the invoice and they are sure they put in 5w30. That is Issue #1, well the next day I move the vehicle out of the garage and notice there are multiple oil drips in my garage floor. I then look under the vehicle and there is oil dripping from the oil filter, oil pan, and skid plate/splash guard (i have pictures). This is Issue #2 and I was under the vehicle the day before service and none of this was present. I take it back to Two Rivers and they deflect with statements like “it’s a 100k mile vehicle” and “I saw some rust under there last time” which I’m aware of and had no relevance to the oil change issue at hand. They then check and find that their tech had dumped a lot of oil from the filter change into the skid plate/splash guard and did not clean it up. Driving home caused wind to hit it and throw the oil all over everything under the vehicle. They cleaned it up, changed oil with correct oil, offered apology over the phone, but no refund was offered for my time wasted via calls and visits over 2 days. I pick the vehicle up and ask the clerk for a refund, she checks with manager and a refund is given. I ask the clerk if a manager would like to discuss this issue with me and I get a “No we’re ok” as a response. This is why this review exists. I was respectful and kept my cool with them throughout this experience. Original Invoice: 636785 Cleanup Mess Invoice: 636980 More

Excellent service and friendly people. The people at Two Rivers Ford are always friendly and courteous. Since moving to TN in 2012, I’ve always dealt with this Dealorship and have never ha The people at Two Rivers Ford are always friendly and courteous. Since moving to TN in 2012, I’ve always dealt with this Dealorship and have never had a bad experience. More

Service Lane Chuck in the service lane is always extremely helpful & timely. Technicians quickly identify the problem & are correct it - Trustworthy & Customer ori Chuck in the service lane is always extremely helpful & timely. Technicians quickly identify the problem & are correct it - Trustworthy & Customer oriented. Thanks for your honesty. More

None Better than Two Rivers Ford The service and courtesy I receive from Two Rivers Ford in Mount Juliet is and always has been beyond all expectations. Chris (Service Manager) is kin The service and courtesy I receive from Two Rivers Ford in Mount Juliet is and always has been beyond all expectations. Chris (Service Manager) is kind, helpful and courteous. Chuck (my Service Advisor) always takes excellent care of me; he listens, assesses and strives to serve his customers to the A+ level.. Add to this that everyone works incredibly hard to serve you honestly and thoroughly! We relocated here from Chicago and, even before our house was built, we had the pleasure of having to seek service assistance while in town. After that, we actually scheduled our construction inspections and builder meetings to coincide with our service needs so we could have Two Rivers take care of us. NONE BETTER! More

Service Good experience Very friendly and nice welcome from service department. Comfortable waiting room. Was able to work at the work stations, with inter Good experience Very friendly and nice welcome from service department. Comfortable waiting room. Was able to work at the work stations, with internet and privacy. More

Excellent service from service department Service after the sale is most important. I continue to buy my fords from two rivers and folks like Steve Hess in the service department go the extra Service after the sale is most important. I continue to buy my fords from two rivers and folks like Steve Hess in the service department go the extra mile! More

Love the 1st come 1st service. We are OTR team truck drivers so it is not easy to make and keep appts. Love THE GREAT 1st come service. Excellent job done!!! THX for taking care of We are OTR team truck drivers so it is not easy to make and keep appts. Love THE GREAT 1st come service. Excellent job done!!! THX for taking care of my F350. More

Service and Warranty work on two vehicles Steven Hess did a great job on helping with my 2017 F-150 lariat (spare key fob and lazer key made) as well as a recall. Also with our 2017 Ford Expl Steven Hess did a great job on helping with my 2017 F-150 lariat (spare key fob and lazer key made) as well as a recall. Also with our 2017 Ford Explorer getting warranty work done on a mirror. Very easy and quick service. This was great not having added stress as we are planning our wedding thats one month away now. Thanks More

The Best Service The service department goes above and beyond. Not only is Steve Hess knowledgeable about our vehicles and wants to make sure we are satisfied, but he The service department goes above and beyond. Not only is Steve Hess knowledgeable about our vehicles and wants to make sure we are satisfied, but he puts it into action when we asked for a ride to a restaurant nearby while our vehicle was being serviced. That is satisfaction. And I trust our truck is well maintained by the technicians. Even the cashier is friendly and helpful. Great job! Great dealership! More

Two Rivers Ford Loves & Respects Their Customers I always feel funny leaving reviews for Two Rivers Ford in Mount Juliet because they are so repetitive. Chris runs a stupendous service department. Ch I always feel funny leaving reviews for Two Rivers Ford in Mount Juliet because they are so repetitive. Chris runs a stupendous service department. Chuck - my Advisor - greats me by name every time I come in and they always do everything to perfection. We relocated from the Chicago Area and so we didn't even buy our Explorer from Two Rivers. Makes no difference - they treat us BETTER than family! More