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Two Rivers Ford Inc - Service Center

Mt Juliet, TN

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93 Reviews

93 Reviews of Two Rivers Ford Inc - Service Center

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October 30, 2019

As always, Two Rivers Ford did not disappoint. They treat customers like we are family. Service Manager, Chris always goes above & beyond. Thanks to all the crew at Two Rivers. More

by Andy moon
Recommend Dealer
Yes
Employees Worked With
Chris Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Augustine
May 18, 2020 -

Two Rivers Ford responded

Thanks to you Andy. We appreciate your business, and the kind words.

October 20, 2019

Friendly service First come first service. I was skeptical. But the process was easy, wait for an oil change was only an hour. Very pleased with the work and price More

by marathon911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Shelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2019 -

Two Rivers Ford responded

We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!

September 29, 2019

Service made easy I was met by Steve Hess at 7am. My regular service was done in just over an hour. Turned out I needed brakes. Steve informed me and rotors were resurf More

by Danno
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2020 -

Two Rivers Ford responded

Thanks for the great review. We are so glad that you had an excellent experience.

September 20, 2019

Again - A Dealership That Cares! I used to dread regular auto maintenance because it was always a harrowing experience...until we were making the move to TN and had to have our car se More

by BarbLadner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Shelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2019 -

Two Rivers Ford responded

Hi there, thank you for your wonderful response to the quality of service our Staff provides! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Thank you so much for choosing Two Rivers Ford as your first choice for all your automotive needs! We hope to see you again soon!

September 12, 2019

Best Ford Service Team, Hands Down! Two Rivers Ford has been my family's Ford dealer of choice for over a decade. Even after we moved to Gallatin, we still bring our vehicles to Two Rive More

by dlange1481
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2019 -

Two Rivers Ford responded

Hello there, thank you so much for your positive comments about Two Rivers Ford! If you're ever in need of more help, please let us know. We hope you have a great day.

September 06, 2019

Great service These guys are great they even helped me and gave a loaner after Franklin ford store would not and I bought it there !!! My next car will come from tw More

by Andy moon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2019 -

Two Rivers Ford responded

That's great to hear that we were able to help you. Yes Chris is "The Man" we agree! Safe travels, and let us know next time we can be of assistance.

August 26, 2019

Top Notch I buy all my cars from Two Rivers, and will continue to do so. The service is impeccable!. Steve Hess is the BEST! Everyone is very kind and profes More

by pammiecakes810
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Snipes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2019 -

Two Rivers Ford responded

Thank you for your wonderful review of the quality of service our Staff provides! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 18, 2019

Exceptional Service Two Rivers Ford couldn't be a better place to have your car serviced. Steve Hess is attentive and detailed. I was told my vehicle would be ready in More

by tkj303
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2019 -

Two Rivers Ford responded

Hello, thank you for your great comments about the quality of service our staff provides! We're glad we could help you out, and we are always more than happy to assist you if anything else comes up. Thanks again for your business!

July 14, 2019

Customer service Steve Hess is totally outstanding. Professional, knowledgeable, and trust worthy. Great experience for 16 years and counting. Steve keeps my 06 f150 r More

by Gila06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hess
Jul 17, 2019 -

Two Rivers Ford responded

We agree that Steve is outstanding, and we are so very grateful that you have been a customer for sixteen years! Thank you for your business and for taking the time to tell us about your positive experience.

June 19, 2019

Oil Change Took my 2018 Ford Explorer for an oil change at this location. Two weeks later I get an Change oil Soon alert. Called Chris Tylor for days and left a More

by Andi78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Tylor
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