Two Rivers Ford Inc - Service Center

First of all Steve Hess is a wonderful human being and has my respect. My wife’s 2016 Ford Explorer Sport has now been in for one failure or another approximately 8-9 times. For reference it’s 6/27/2020. has my respect. My wife’s 2016 Ford Explorer Sport has now been in for one failure or another approximately 8-9 times. For reference it’s 6/27/2020. The Explorer has 42,000 miles. Has blown through 5 or so injectors leaving my wife and kids stranded several of those times. It usually works out that I’m at the firehall while my wife’s alone with the kids for 24hrs. Well Steve always has taken care of the situation sending a tow out to get her. He’s been understanding and very personable. Just this past week the cameras went out on this lemon and of course the warranty doesn’t cover that. Well Steve found a way. Great dude. If it weren’t for Steve I’d probably never deal with Two Rivers or Ford again. This coming from someone who still drives a 1993 F-150 and grand father worked for Ford for 42 yrs. We all Drive Ford. It’s sad. Just want them to do the right thing. We can count on Steve to. Thanks buddy. More

Quick, thorough, professional! Got the oil changed, the brakes checked and a piece of trim looked at. Rather than trying to upsell us on replacing the trim, we got good advice on le Got the oil changed, the brakes checked and a piece of trim looked at. Rather than trying to upsell us on replacing the trim, we got good advice on leaving the trim alone. 2016 Escape runs great and we're confident that Two Rivers will keep it that way! Thank you! More

Clean, courteous, convenient -- that's Two Rivers Ford The service team at Two Rivers Ford is always caring and professional. They get it done right, they explain everything, and they save me money! (Rea The service team at Two Rivers Ford is always caring and professional. They get it done right, they explain everything, and they save me money! (Really. Other places tend to "pump-up" service visit costs. Two Rivers Ford explains my options and lets me decide the best course.) More

Always excellent, fast service. Two Rivers is outstanding as both a dealer and service facility. Always willing to go the extra mile for customer satisfaction. as both a dealer and service facility. Always willing to go the extra mile for customer satisfaction. More

Ford F 250 Super Duty Vibration I took my truck in for a recall and asked the service writer if they could check the truck for a vibration that happens while pulling my boat. The abi I took my truck in for a recall and asked the service writer if they could check the truck for a vibration that happens while pulling my boat. The ability to tow was the primary reason I bought the truck. When pulling the boat with two other vehicles there is no vibration. I had talked to two other service writers previously about bringing the truck in for this issue, the 1st one said no problem and ask if I could call ahead to ensure they had a couple of qualified techs on hand to look at it. I called in and the 2nd service writer said I should not have to call ahead just to bring it in and they would look at it. Hence that is what I did. As I explained what the truck was doing to the 3rd service writer when I brought it in he stated there was nothing they could do and that I should take the truck back to the dealer I bought it from which is 500 miles away now as we have moved. I ask for Ford's area reps name and he said I could call Ford's customer relation line that they do not give out the reps name. I noticed on my invoice the instructions to call the service manager if I was not completely satisfied so I called on 12/11/19 and left a message and as of today I have not received a return phone call. More

We take our Edge to Two Rivers for all service. Love doing business with them buying too😀 wouldn’t do business anywhere else! Always find us what we are looking for. doing business with them buying too😀 wouldn’t do business anywhere else! Always find us what we are looking for. More

Service is great I love this place Chris Taylor is a good guy. He had an answer to every question I had. Also very attentive. guy. He had an answer to every question I had. Also very attentive. More

They are great. I take my car to them for all maintenance and service. They are always professional and timely. I trust them. I have only had great workmanship and professionalism from everyone that I have b and service. They are always professional and timely. I trust them. I have only had great workmanship and professionalism from everyone that I have been in contact with. More