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93 Reviews of Two Rivers Ford Inc - Service Center
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October 28, 2020
I wish there was more than 5 stars to give to Steve Hess. I have been a long time loyal customer of Two Rivers Ford, 30 years to be exact. Steve is a reason I keep coming back. Steve listens to every conc I have been a long time loyal customer of Two Rivers Ford, 30 years to be exact. Steve is a reason I keep coming back. Steve listens to every concern/complaint and always makes it right. He does an amazing job communicating throughout the service experience. THANK YOU Steve for always talking care of the customer and giving me a reason to keep coming back to Two Rivers. More
by Susan Clements
Employees Worked With
September 20, 2020
We have bought our Fords from Two Rivers for many years. Two Rivers services all our vehicles. Service department is top notch. Chris always makes sure we are taken good care of. Two Rivers services all our vehicles. Service department is top notch. Chris always makes sure we are taken good care of. More
by Bobby & Allison Eastland
Employees Worked With
September 18, 2020
the moble service was great. i cannot get around as easy as i used to having the work done without having to go out was a lifesaver for me. the men who came and did the work were very good at their jo easy as i used to having the work done without having to go out was a lifesaver for me. the men who came and did the work were very good at their jobs as well as just being nice. thank you FORD More
by jbaker2707
Employees Worked With
forgot, Jeff Augustine
August 19, 2020
Kept my truck for two days and did not even get it brought in to the shop area to be looked at let alone be repaired. Received no communication about what was going on and was given laughable excuses brought in to the shop area to be looked at let alone be repaired. Received no communication about what was going on and was given laughable excuses for why they never bothered looking at it. Never have good service from the representatives, however no complaints about past work done by the mechanics. More
by Going to another ford dealer
Employees Worked With
August 01, 2020
Great Service We have been dealing with Two Rivers Ford for over 30 years and just when you think they can't get any better, they do. Chuck met when I drove up, wro We have been dealing with Two Rivers Ford for over 30 years and just when you think they can't get any better, they do. Chuck met when I drove up, wrote up the service ticket and had our truck back to me in less than 2 hours. . I'm talking replacing a major hose on a F250 Diesel. Two Rivers Ford is the Best dealer in the Nashville area, Period. More
by bjwil
July 25, 2020
Another STUPENDOUS Service Job As always, Chuck and the Service Team at Two Rivers Ford is right there for their customers. Nothing worse than one of the dashboard lights coming on As always, Chuck and the Service Team at Two Rivers Ford is right there for their customers. Nothing worse than one of the dashboard lights coming on but the manual indicates a problem with a feature your car doesn't have. Neverthless, Two Rivers once again identified the problem, replaced the part and had the car back to us so quickly. Thank you for all you do to help your customers. More
by BarbLadner
Employees Worked With
July 17, 2020
Chuck always does a great job keeping me informed of what work is being completed on my Raptor. Two Rivers always has a loaner for me when I bring it in for service. Thank you Lance Vail work is being completed on my Raptor. Two Rivers always has a loaner for me when I bring it in for service. Thank you Lance Vail More
by lancevail
Employees Worked With
July 17, 2020
Excellent Care and Service My CPO 2017 Escape Titanium needed service and I always take it to Two Rivers Ford, from where I purchased it. Their service team is exemplary, their My CPO 2017 Escape Titanium needed service and I always take it to Two Rivers Ford, from where I purchased it. Their service team is exemplary, their sales and marketing teams always provides the personal touch, and their management team makes it a point to greet you by name and take the time to talk with you. They truly care for their customers. I love this dealership! More
by Sloanstang
July 12, 2020
Two Rivers Ford has been caring for my Fords since I moved to Tennessee four years ago. Great service department. When I needed a new car, I was introduced to Lonnie. Lonnie walked me through the lot an moved to Tennessee four years ago. Great service department. When I needed a new car, I was introduced to Lonnie. Lonnie walked me through the lot and sold me a used Ford Edge. His knowledge and style of delivery were and still are the best. No pressure just good listening and recommendation based on my expressed needs. Lonnie is one of the best sales consultants I've met. He continues to be interested in my experience with my Edge. Who does that anymore? Lonnie Fox is a credit to Two Rivers who by extension are a credit to Ford Motors Sales. Thank you Two Rivers and thank you Lonnie! More
by Happy Ford Driver
July 09, 2020
My 2017 Ford C-Max had a tire pressure sensor fault that I could not resolve. Two Rivers Ford took my car in, analyzes the issue, and gave me a quote for replacing the faulty sensor. I was most surprised wh I could not resolve. Two Rivers Ford took my car in, analyzes the issue, and gave me a quote for replacing the faulty sensor. I was most surprised when they completed the repair, and told me my part and repair were still under warranty. I trust Two Rivers Ford with my vehicles. More
by CharlesL
Employees Worked With
