Two Rivers Ford

Salesman Tom Phillips was an absolute pleasure to work with !!!! All the staff was extremely friendly and knowledgeable.........My over all experience was po Tom Phillips was an absolute pleasure to work with !!!! All the staff was extremely friendly and knowledgeable.........My over all experience was positive.......Now lets see how the service will be.......I More

Customer service Steve Hess is totally outstanding. Professional, knowledgeable, and trust worthy. Great experience for 16 years and counting. Steve keeps my 06 f150 r Steve Hess is totally outstanding. Professional, knowledgeable, and trust worthy. Great experience for 16 years and counting. Steve keeps my 06 f150 running strong. Very happy with this dealership. More

New car Tom was great. He was very easy to work with. He stayed late so I could pick up the new car. I would highly recommend Tom. Tom was great. He was very easy to work with. He stayed late so I could pick up the new car. I would highly recommend Tom. More

Quick, Easy Purchase Experience The trade-in / purchase couldn’t have been easier. I came in the door and wound up working with Kevin. I made an offer and Kevin got the approval in j The trade-in / purchase couldn’t have been easier. I came in the door and wound up working with Kevin. I made an offer and Kevin got the approval in just a few minutes. The purchase paperwork went fairly fast which is good considering the volume of paperwork involved ( I don’t remember this many forms to complete when we bought our last house ). The permanent license plate arrived in the mail in just a few days. The title arrived a few days later. Good job, Two Rivers Ford! More

Thank you Kevin Thanks to Kevin we were in the right place at the right time. He was friendly, efficient and professional! Thank you for making a bad day end on a gre Thanks to Kevin we were in the right place at the right time. He was friendly, efficient and professional! Thank you for making a bad day end on a great note. More

3rd vehicle purchased Have bought 3, and 2 from Kevin Collins. Wouldn’t go anywhere else. Ford loyalty is rewarded here and they’ve earned a lifelong customer!! Have bought 3, and 2 from Kevin Collins. Wouldn’t go anywhere else. Ford loyalty is rewarded here and they’ve earned a lifelong customer!! More

Our daughter’s new car Tom was very professional with a great sense of humor. He helped in every way possible to educate our daughter with her brand new vehicle. Tom was very professional with a great sense of humor. He helped in every way possible to educate our daughter with her brand new vehicle. More

Two Rivers Ford - “The Worst” Oil Change Service I took a 2014 Ford Explorer in on 5/28/19 for their “The Works” oil change service. I picked up the vehicle, drove home, and parked in my garage. Re I took a 2014 Ford Explorer in on 5/28/19 for their “The Works” oil change service. I picked up the vehicle, drove home, and parked in my garage. Reviewing over the invoice and all the vehicle checks performed I noticed they used the wrong oil for my engine, 5w20 instead of 5w30. I call the service department about this and they say they hit the wrong button on the invoice and they are sure they put in 5w30. That is Issue #1, well the next day I move the vehicle out of the garage and notice there are multiple oil drips in my garage floor. I then look under the vehicle and there is oil dripping from the oil filter, oil pan, and skid plate/splash guard (i have pictures). This is Issue #2 and I was under the vehicle the day before service and none of this was present. I take it back to Two Rivers and they deflect with statements like “it’s a 100k mile vehicle” and “I saw some rust under there last time” which I’m aware of and had no relevance to the oil change issue at hand. They then check and find that their tech had dumped a lot of oil from the filter change into the skid plate/splash guard and did not clean it up. Driving home caused wind to hit it and throw the oil all over everything under the vehicle. They cleaned it up, changed oil with correct oil, offered apology over the phone, but no refund was offered for my time wasted via calls and visits over 2 days. I pick the vehicle up and ask the clerk for a refund, she checks with manager and a refund is given. I ask the clerk if a manager would like to discuss this issue with me and I get a “No we’re ok” as a response. This is why this review exists. I was respectful and kept my cool with them throughout this experience. Original Invoice: 636785 Cleanup Mess Invoice: 636980 More

News cars Abe Khan great person bought two cars from him wouldn't go anywhere else. Love two rivers ford I tell everyone about the Ford dealer ship Abe Khan great person bought two cars from him wouldn't go anywhere else. Love two rivers ford I tell everyone about the Ford dealer ship More