Two Rivers Ford

I bought my first Ford ever in January 2024. It was a 2017 Ford escape with 57,000 miles on it. John Q was my salesman and he was a super nice gentleman. My son Shawn was with me. I am technic It was a 2017 Ford escape with 57,000 miles on it. John Q was my salesman and he was a super nice gentleman. My son Shawn was with me. I am technically challenged. Shawn and John Q tried to set up my phone to GPS and it wouldn’t work. John Q said he would have it replaced. Evidently they updated it and it still doesn’t work right. It goes black and doesn’t come back on. They had my car in the shop several times before they even updated the GPS. Then my engine went out and they replaced it. Then my grandson was driving me to a baseball game and the car started making a horrible noise and we got off the interstate and checked under the car and couldn’t see anything and the noise was gone. Several days later my son was driving me to a ballgame in Kingston Springs and it started again. We stopped at a service station and couldn’t see anything. We went to the ballgame and on the way home it started again only louder. He pulled over on the interstate, in the dark and got under the car and there’s a piece that covers the underside of the car that come loose after they replaced the engine. My son pulled it off and put in the back end of my car. I called them and they put the same piece back on there. Evidently it should have been replaced. My brother drove me to an appointment and went to pick something up for me and it was making a loud noise he pulled into Gateway Tires in Murfreesboro and they checked and it was the same piece that they had replaced. I called this morning to your service center and ask for Chuck and the gentleman said he’s right here and put me through to him. I was on hold over 13 minutes and no one picked up. I have left a message for John Q. But I shouldn’t have to go through him to get someone in your service center. Linda carie More

Gary did a fantastic job. He was able to find the exact truck I was looking for in a few short hours. He was able to find the exact truck I was looking for in a few short hours. More

I knew more about the truck than the salesman. He passed me off to another sales man who was going to be there the next day who convinces me to buy the truck. Then when I show up to buy it the ori He passed me off to another sales man who was going to be there the next day who convinces me to buy the truck. Then when I show up to buy it the original sales man returns and finishes the transaction. I wasn’t feeling sure about it. I asked multiple times why there wasn’t an engine cover and I was just told it doesn’t need it and when I tried to buy one the salesman said let’s wait and use your ford points. Weeks later stills have no points or engine cover. I don’t even want the truck anymore. I ended up buying a truck that I do not like at all and I want to return it. I am going to trade it in as soon as possible and I’m going to lose money. I had a horrible experience. More

This is a place where car buying is stress free not only is Tom a great person but he knows his car business. Two Rivers Ford also has a great staff as well so the next time you buy your next car call Tom P is Tom a great person but he knows his car business. Two Rivers Ford also has a great staff as well so the next time you buy your next car call Tom Phillips you will be glad you did. More

tom did a great job. he made me feel like i was dealing with a friend i will have him get my next vehicle. he made me feel like i was dealing with a friend i will have him get my next vehicle. More

Great service by Tom Phillips who paid attention to details. Had a minor service issue at the very end with service for cross rails that I bought with the car. details. Had a minor service issue at the very end with service for cross rails that I bought with the car. More

Two Rivers Ford was a pleasure to work with. Tom was great and helped us with our brand new F350 for our company truck. We will always shop at Two Rivers Ford for our truck needs. Tom was great and helped us with our brand new F350 for our company truck. We will always shop at Two Rivers Ford for our truck needs. More

Wasn't much haggling with my cash offer but from the sounds of it, that's pretty standard now days. I think his name was Kenny was great with the financial portion of the transaction. Very knowledgeable sounds of it, that's pretty standard now days. I think his name was Kenny was great with the financial portion of the transaction. Very knowledgeable about the process. All in all I was happy with the deal as I had been looking for a bronco for quite some time and they had what I was looking for. Appreciate the help Two Rivers Ford. More

Abe is always very helpful when it comes to buying a car. We tell him exactly what we are looking for and he always delivers. He is best at what he does. This is our 4th vehicle that we have bought from him. We tell him exactly what we are looking for and he always delivers. He is best at what he does. This is our 4th vehicle that we have bought from him. More

Awesome dealership you want find better people or deals would definitely recommend to anyone looking for a car or truck would definitely recommend to anyone looking for a car or truck More