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Twin Pine Ford
Ephrata, PA
494 Reviews
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Showing 494 reviews
May 04, 2014
Above and Beyond After the Sale I had an issue with the clock spring on my 2010 Dodge Grand Caravan. Contacted Twin Pine for a warranty claim (purchased the extended warranty) and fo I had an issue with the clock spring on my 2010 Dodge Grand Caravan. Contacted Twin Pine for a warranty claim (purchased the extended warranty) and found out that the clock spring is not a warranty item. I was mad at first, but Jason went to the owner and explained what had happened and that it has only been about 1.5k miles since I bought it. The owner agreed to split the bill with me 50/50 even though he had no obligation to do so. These guys are the real deal and stand behind their commitment to sell exceptional quality used vehicles. I saw some complaining on here about service on items that weren't covered under warranty. The bottom line is this, check the vehicle out carefully, albeit, Twin Pine seems to do a good job of catching things before they go up for sale. If you see a problem, address it before you buy it. Once you find an issue, fix it before it becomes worse. Used cars are just that, USED. No used car is going to be the same as a new car. I knew that, but that is why I saved 16k on a 4 year old vehicle as opposed to spending 16k more to have a new vehicle. Thank You Twin Pine! More
by alries
Employees Worked With
Jason
April 08, 2014
Well...the candied bacon was good, at least First time reviewer of ANYTHING here. Just thought I'd pass along our experience. The car purchasing experience was GREAT. We loved Seth! Easy to talk First time reviewer of ANYTHING here. Just thought I'd pass along our experience. The car purchasing experience was GREAT. We loved Seth! Easy to talk to, was very knowledgeable about the vehicle we were interested in, but that's unfortunately where the great experience stops. Several days after our purchase, my husband noticed the passenger's wheel well was torn. So he called Seth. Seth said that there's nothing they can do about it, since that issue wasn't covered under the Power Train Warranty. So my husband dropped it. (We're used to driving beaters, so we didn't think it was going to be "that big of a deal.") Then about a month later when I was driving it, the entire wheel well was completely shredded, hanging down, and was rubbing against the tire. So I called this time. I knew it was something that WE didn't do to the vehicle; this was a pre-existing condition. And they knew that too, since my husband had already talked to Seth about it. So when I talked with the manager Jason, I thought, "Oh for sure, they'll take care of this. They stand behind their vehicles, after all." Nope. Right from the get-go Jason was very defensive and said that they weren't going to pay to have this issue fixed, because it "wasn't covered under warranty." The best they could do is pay half. Pay half for something that they should have made sure was fixed before even putting on the lot. After a heated discussion (I was NOT paying for this, darn it!), he finally said that he'd look into how much the part cost and get back to me, which really should have been his FIRST response. He did get back to me and finally said that since the part is only $70, he's not going to bicker about it and I was to bring the vehicle in. In the end, I guess I'm happy that they took responsibility, but I'm so disappointed over their lack of customer service. It's just a shame. This was our first EVER car buying experience from a dealer, and unfortunately it'll be our last at Twin Pine. Totally sucks. So just be sure to thoroughly inspect the vehicle you're interested in. (We didn't think to look up in the wheel well...and honestly I don't even think Seth knew about it being torn.) Because once you drive that puppy off the lot, there's no turning back! Let's end on a happy note--another salesman shared some amazing candied bacon with me while I was waiting to have our vehicle fixed. THAT was pretty amazing;) More
by kathertzler
Employees Worked With
Seth, Jason
March 17, 2014
As advertised….the price is the price “Haggle Free Price”. Believe me, there is no negotiation of price. Granted, the ADVERTIZED PRICE is very fair What they fail to tell you is there is a $366.00 Price”. Believe me, there is no negotiation of price. Granted, the ADVERTIZED PRICE is very fair What they fail to tell you is there is a $366.00 license plate charge, $110.00 document fee. If you are setting at the table awaiting your final costs, check out the cost table that’s attached to the bottom of the CALCULATOR…….interesting. I have never heard of a used car dealer charging for delivery. Delivery from where? Interesting sales scam!!! Additionally, I understand there are costs associated to transferring titles and registrations with the state; but for $110……..what are they doing. When I inquired to what these charges where……….I was told it was like looking at my phone bill and most charges are not explainable. REALLY! Overall, the total price I paid was competitive. The tactics all were very evasive with the assumption the consumer didn’t have a brain in their head. If anything………ask for a $110.00 discount for the document charge. That’s all I walked away with as I think they wanted me to go away after I gave them $18K CASH. Lastly, as a Christian I appreciated the music that was playing in the showroom and felt I was at place of integrity. Apparently NOT! I would not recommend this group to anyone!! More
by estonedave
Employees Worked With
SALES MANAGER
February 26, 2014
I just moved to the area and needed a dealer I could trust. I made the mistake once before buying from shady dealers and wanted to be sure I chose a great place to get a car. I researched local dealers trust. I made the mistake once before buying from shady dealers and wanted to be sure I chose a great place to get a car. I researched local dealers and there was a lot of good things to be said about Twin Pine Auto Group, so I checked out their site and immediately found a 2010 Dodge Caravan with LOTS of options that would suit our families needs. Seth Burkholder, Sales Consultant, was very attentive to my needs and did nothing to make me feel uncomfortable. He put me in the car, I drove it, he asked me how I liked it. My wife and I loved it and he asked us if we wanted to buy it. The price was well below book value. They came up with some numbers for financing and started the loan process. Here's the real kicker to my story. I have OK credit. I certainly don't have a 750+ credit score so I wasn't expecting miracles on the rate. Steven Gockley, Business Manager, shopped my loan at a bunch of banks and came back with something that blew my mind. He got me a 3.99% APR on a 4 year old car! That's right, 4 year old car, new car loan rate! I couldn't be happier. I bought their warranty because it's super cheap compared to other "Stealerships" and they also offer a paint-less dent removal for life plan. These guys far exceeded my expectations. I told them I was short on time and I was in at 1:45 and out by 4:15. If you've ever purchased a car, you would know that is record time to get in, get financed, and get back on the road with a new car. Thanks so much! More
by alries
Employees Worked With
Seth and Steve
January 09, 2014
Very good experience. Great customer relationship, Darin. Patient & good grasp of salesmanship. Overall wonderful experience!! I really enjoy my 2010 Mercury Mariner, thanks again Twin Pine Auto Group Patient & good grasp of salesmanship. Overall wonderful experience!! I really enjoy my 2010 Mercury Mariner, thanks again Twin Pine Auto Group More
by DebSmith99299
Employees Worked With
Darin
December 18, 2013
We drove all the way from Rhode Island because the price was so attractive. The staff was professional from top to bottom. We are completely satisfied with our entire experience. was so attractive. The staff was professional from top to bottom. We are completely satisfied with our entire experience. More
by Lexolexus
Employees Worked With
Jon
October 24, 2013
We drove all the way from Rhode island because the price was so attractive. The staff was professional from top to bottom. We are completely satisfied with our entire experience. was so attractive. The staff was professional from top to bottom. We are completely satisfied with our entire experience. More
by Christine20051
Employees Worked With
Wyatt
September 25, 2013
Got a great 2009 Nissan Altima. Excellent Service and great guys to deal with. They also had a very nice selection of cars. Awesome "lodge" setting. great guys to deal with. They also had a very nice selection of cars. Awesome "lodge" setting. More
by ChristopherStenta97
Employees Worked With
Steve
