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Twin Pine Ford

Ephrata, PA

4.8
487 Reviews

620 N Reading Rd

Ephrata, PA

17522

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Showing 487 reviews

July 29, 2014

Great Experience I had an overall great experience at Twin Pine Auto Group, I was referred by a close friend so I checked what vehicles they had on their website & the More

by nickychic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wyatt
Nov 20, 2014 -

Twin Pine Ford responded

I am very happy to hear that you were treated so well. For the past 60 years we have been trying to earn the respect of every customer who walks through our doors; it makes our whole organization proud that Wyatt and our staff did such a great job. Thank you for taking the time to post a review and if I may ever be of service, please do not hesitate to reach out. Regards, Jason Sales Manager Twin Pine Auto Group

July 16, 2014

Great Car, Fair Price We are repeat customers of Twin Pine Auto. Since our last visit, the dealership has changed their business policy. This was a great change for custome More

by mcallen82
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Burkholder
Nov 20, 2014 -

Twin Pine Ford responded

Thank you very much for taking the time to write this review and for your encouraging words!! We always striving for a fantastic customer experience and I am glad that we were able to see those efforts realized. We are lucky to have employees like Seth and look forward to seeing you in the future. I am glad you came back to see us again to make your purchase. I truly appreciate your repeat business. If you ever need anything from me, please feel free to reach out at 717.733.6548. Many happy miles and safe travels. Regards, Jason Sales Manager Twin Pine Auto Group

June 23, 2014

Very Pleasurable Experience... THANK YOU !! We came to Twin Pine to reluctantly replace our vehicle totaled in a hail storm; and were very limited to an exact budget, a need for a "family" vehic More

by ejmca2828
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth, Jason, Business Office
Nov 20, 2014 -

Twin Pine Ford responded

Thanks for the beautiful compliments! Everyone appreciates the feedback (especially Seth and myself) since we all work so hard to make sure that you have the BEST experience! We are here for you and are glad that you had such a FANTASTIC experience with us! We appreciate your business. Regards, Jason Sales Manager Twin Pine Auto Group

May 04, 2014

Above and Beyond After the Sale I had an issue with the clock spring on my 2010 Dodge Grand Caravan. Contacted Twin Pine for a warranty claim (purchased the extended warranty) and fo More

by alries
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
April 08, 2014

Well...the candied bacon was good, at least First time reviewer of ANYTHING here. Just thought I'd pass along our experience. The car purchasing experience was GREAT. We loved Seth! Easy to talk More

by kathertzler
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Seth, Jason
March 17, 2014

As advertised….the price is the price “Haggle Free Price”. Believe me, there is no negotiation of price. Granted, the ADVERTIZED PRICE is very fair What they fail to tell you is there is a $366.00 More

by estonedave
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
SALES MANAGER
Apr 23, 2014 -

Twin Pine Ford responded

After reading your review I question the integrity in which it was written. Let’s be honest. You were just upset because we wouldn't "negotiate" with you; it had nothing to do with the fees. I explained that we do not inflate our prices like other dealerships. As you mentioned, you got an awesome deal on the car, and that is because our margin was just a few hundred dollars. Operating this way gives our customers the ability to purchase our cars at extraordinary prices. We have fees just like everyone one else, but final costs end up thousands below our competition. We explained to you all the fees before you purchased the car. After the deal is finalized you post a negative review? I have to ask, if you were so upset with our fees and the fact we do not "negotiate", why purchase the car? I would've preferred you to walk away and saved us this aggravation, but you refused to let this deal slip away and opted to complain about it instead, even after we offered to completely refund you every dime you paid for the car if you weren't happy!!

February 26, 2014

I just moved to the area and needed a dealer I could trust. I made the mistake once before buying from shady dealers and wanted to be sure I chose a great place to get a car. I researched local dealers More

by alries
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth and Steve
May 04, 2014 -

alries responded

Update: 5/4/14 Had an issue with the clock spring on the van. Contacted Twin Pine for a warranty claim and found out that the clock spring is not a warranty item. I was mad at first, but Jason went to the owner and explained what had happened and that it has only been about 1.5k miles since I bought it. The owner agreed to split the bill with me 50/50 even though he had no obligation to do so. These guys are the real deal and stand behind their commitment to sell exceptional quality vehicles. Thank You Twin Pine!

January 21, 2014

I have enjoyed working with Wyatt and everyone else at this dealership! I really enjoy my 2011 Subaru Legacy. Thank you Twin Pine and Wyatt More

by MaryShan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wyatt
January 09, 2014

Very good experience. Great customer relationship, Darin. Patient & good grasp of salesmanship. Overall wonderful experience!! I really enjoy my 2010 Mercury Mariner, thanks again Twin Pine Auto Group More

by DebSmith99299
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darin
December 18, 2013

We drove all the way from Rhode Island because the price was so attractive. The staff was professional from top to bottom. We are completely satisfied with our entire experience. More

by Lexolexus
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon
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