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Twin Pine Ford
Ephrata, PA
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Very easy to deal with! I recently visited Twin Pine Auto and was greeted by their salesperson Mike. It was refreshing to find someone who I felt truly took my interests in I recently visited Twin Pine Auto and was greeted by their salesperson Mike. It was refreshing to find someone who I felt truly took my interests in my concerns. Mike took the time to explain how Twin Pine was different than a lot of other dealerships and the quality of the car we looked at spoke for itself. I wouldn't hesitate to send anyone in the market for a good deal to see Mike at Twin Pine. Keep up the good work! More
Horrible customer service After driving 2 hours one way to purchase, we were met with terrible customer service. Seriously no salesman EVEN got in the car with us once. They li After driving 2 hours one way to purchase, we were met with terrible customer service. Seriously no salesman EVEN got in the car with us once. They literally handed us keys pointed us in the direction of the car and we were to find it and test drive it alone?? Who does that? Also after purchasing the vehicle, which no salesman still ever stepped foot in we were rewarded with an absolutely EMPTY tank of gas! So here we are at 9:30 at night 2 hours away from home with a 2 year old child and no direction to find a gas station to fend for ourselves. They absolutely refused to put ANY gas in the tank for us after spending well over $30,000! They told us we got a good deal so they didn't have to fill the gas tank up. The deal was ok but how about investing in your customers to ensure repeat buyers. I will next time go to carmax where at least they will fill the tank. I'd be willing to pay more $ to be treated right. NEVER again will I go to twin pine auto group. More
Very friendly and nice atmosphere! My husband and I worked with Darin Beachy. He was a pleasure to work with, very informative with any questions we had and very accomodating while we w My husband and I worked with Darin Beachy. He was a pleasure to work with, very informative with any questions we had and very accomodating while we waited for the paperwork to be processed. Our experience has prompted me to recommend your dealership to a lot of our friends and since we bought the car for our 16 year old son we have a lot of parents asking us where we purchased the car. We recommended you very highly. Thanks, Mr and Mrs Hoss More
Most Buyer Friendly Auto Dealer Ever! Twin Pine Auto Group is the greatest group of people we have had the pleasure dealing with for a car. They were straight forward, honest, and friendly Twin Pine Auto Group is the greatest group of people we have had the pleasure dealing with for a car. They were straight forward, honest, and friendly. We love you Twin Pine! Thank you for our new Buick Verano. Dawn & Doug Eddinger. More
Easiest car buying I've ever done! Awesome experience at Twin Pine Auto Group! Jon Horst was my sales person and he was very knowledgeable about the Subaru I was interested in! Once I w Awesome experience at Twin Pine Auto Group! Jon Horst was my sales person and he was very knowledgeable about the Subaru I was interested in! Once I was ready to move ahead with the car I worked with Steve in the finance office and he got me an awesome interest rate for a first time buyer! Great cars, great prices, awesome service. What more can you ask for? More
A++++ easy,no pressure experience My wife and I purchased a vehicle from Twin Pine a few years ago, they made our experience so easy and stress free and we love our car!! I would recom My wife and I purchased a vehicle from Twin Pine a few years ago, they made our experience so easy and stress free and we love our car!! I would recommend anyone looking for a clean, quality used car to choose Twin Pine, their salesmen are very knowledgeable and friendly. A++ Twin Pine!!!! More
Best Experience Buying a Used Car. If you are looking for a seamless stress free car buying experience, Twin Pine Auto is the place to be. The prices simply WILL NOT be beat and the lo If you are looking for a seamless stress free car buying experience, Twin Pine Auto is the place to be. The prices simply WILL NOT be beat and the lowest price is listed on the vehicle, no need to haggle. Our salesman Seth was professional and knowledgeable. I personally recommend submitting your credit app before your arrival (if you are serious about buying) and making an appointment is a must. The process was quick and enjoyable, I highly recommend this dealership… it was well worth our 3 and a ½ hour drive. More
Great Experience I had an overall great experience at Twin Pine Auto Group, I was referred by a close friend so I checked what vehicles they had on their website & the I had an overall great experience at Twin Pine Auto Group, I was referred by a close friend so I checked what vehicles they had on their website & they had exactly what I was looking for!! Price was right & mileage was low!! Highly recommend checking Twin Pine Auto Group for your next purchase!! Ask for Wyatt More
Great Car, Fair Price We are repeat customers of Twin Pine Auto. Since our last visit, the dealership has changed their business policy. This was a great change for custome We are repeat customers of Twin Pine Auto. Since our last visit, the dealership has changed their business policy. This was a great change for customers. The price was very fair, and the vehicle was exactly what we wanted. Our sales consultant, Seth Burkholder was thorough. He began by explaining all the options on the vehicle. Seth took us for a test drive, then left me drive the vehicle. The test drive confirmed our choice in vehicles. Seth had patience, as I wanted to see another vehicle on the lot to confirm my final decision. Once decided, the office personnel helped us find the best bank rate to secure a loan. We drove home with the vehicle the same evening. Again, the experience was a pleasure. Thank you for your good service. More
Very Pleasurable Experience... THANK YOU !! We came to Twin Pine to reluctantly replace our vehicle totaled in a hail storm; and were very limited to an exact budget, a need for a "family" vehic We came to Twin Pine to reluctantly replace our vehicle totaled in a hail storm; and were very limited to an exact budget, a need for a "family" vehicle, and a short time frame to purchase. Our salesman Seth was very personable, accomodating to our last minute schedule and wavering needs. More importantly, he knew his product, to the extent that when we made our choice, and wanted to have it checked at our mechanic first, his response was, "by all means, please do, we encourage you to". It showed that he (and Twin Pine) backed up their product enough to not only put a 100% 30day/1000mi warranty on the vehicle, but were also fine with me driving it over 20 miles out to put it under inspection of an non-partial, outside mechanic. Furthermore, Jason and rest of team were understanding when I hit traffic and couldn't get the vehicle back from mechanic until a little after closing (on a Friday). On the day of delivery, the business office staff members also made for a pleasurable closing experience. All in all, great experience, and for the prices they offer and the service they give, Twin Pine is highly recommended. More