Twin Pine Ford
Ephrata, PA
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Sales Experience at Twin Pine Ford My wife and I purchased a new Shelby GT350 from Twin Pine. Most of the correspondence was done online since they were only allowed online sales due to My wife and I purchased a new Shelby GT350 from Twin Pine. Most of the correspondence was done online since they were only allowed online sales due to state issues COVID 19 order. For the pickup we had to make an appointment to visit to ensure they could properly adhere to social distancing requirements at the dealership. The visit to pick up the car and sign the paperwork was a breeze. Everyone was courteous and super friendly to deal with especially Angie Droptiny the finance manager whom we spent the most time with. We were in and out quickly and recommend them for anyone looking for a good customer service oriented car buying experience. More
I would not recommend this dealership to any of my family or friends. They sold us a vehicle and within 5 days the check engine light came on. I have a family and I didn't want to keep the car esp. for how or friends. They sold us a vehicle and within 5 days the check engine light came on. I have a family and I didn't want to keep the car esp. for how much we paid for it. When we went to purchase another car we ended up spending 2,000 more for a car that was $600 less plus a $500 previous trade-in. The salesperson made it seem I would only be losing less than $1,000 and when it was all said and done we lost about $3,500. The manager never came out and explained how he came to the numbers, just had his sales person explain. Very disappointed. We work too hard for our money to be taken advantage of. More
Good deal and very friendly people. I am very pleased with my purchase and the folks who made it happen. Thank You Twin Pines for a great visit! with my purchase and the folks who made it happen. Thank You Twin Pines for a great visit! More
Great buying experience! Staff was friendly. They provided complementary drink and food which was much appreciated. Bill B. was an excellent sales person! Would highly recommend doing business with T provided complementary drink and food which was much appreciated. Bill B. was an excellent sales person! Would highly recommend doing business with Twin Pine! More
Just as happy with my second experience at Twin Pine for a purchase as I was the first time! It was a no hassle, no pressure sales experience where everyone was focused on making it as comfortable and quick a purchase as I was the first time! It was a no hassle, no pressure sales experience where everyone was focused on making it as comfortable and quick as possible. Adam Quick had the cars of interest ready when I went to test drive some options. When I returned to purchase, the chosen car was ready and waiting. Absolutely no complaints and a happy return customer here! More
They were very friendly and informative on the car we were seeking out. They provided answers to our questions. They had cars for sale at a great value. were seeking out. They provided answers to our questions. They had cars for sale at a great value. More
Saw a used car I was interested in and sent an email to make sure it was still available. Had a quick response from Sean Fry that it was available and came in for a test drive. Purchased the car and was ve make sure it was still available. Had a quick response from Sean Fry that it was available and came in for a test drive. Purchased the car and was very pleased with the personal at the dealership. Great experience. More
Dealership was very friendly overall and helpful. David, the salesman I worked with was happy to let me test drive my new vehicle and was helpful in giving me a trader in offer on my old car. I would highly the salesman I worked with was happy to let me test drive my new vehicle and was helpful in giving me a trader in offer on my old car. I would highly recommend this dealer to others. More
We were very impressed. Quality of your cars is excellent. Our salesman Shane was the beat we’ve ever had anywhere. Mike in finance was a pleasure to work with. The Christian music is awesome! excellent. Our salesman Shane was the beat we’ve ever had anywhere. Mike in finance was a pleasure to work with. The Christian music is awesome! More