Twin Pine Ford
Ephrata, PA
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No customer service at all! Walked around lot for a while not 1 sales person came out to inquire what we were looking to purchase, Yes, we didn't drive over an hour and a hal Walked around lot for a while not 1 sales person came out to inquire what we were looking to purchase, Yes, we didn't drive over an hour and a half to kick some tires. No one except the receptionist spoke to us when we went inside the dealership. There were at least 10 people sporting the company shirts in the sales center. Customer service is definitely not something they can boost about. More
Twin Pine Ford was probably the most honest and easiest car dealer we have ever done business with. After searching and having a few bad experiences with other dealers, we found the exact truck we were lo car dealer we have ever done business with. After searching and having a few bad experiences with other dealers, we found the exact truck we were looking for online at Twin Pine Ford, which is a couple of hours from us. We gave a call on a Friday at about 2pm and spoke with Kevin B., one of the new car salesmen. Kevin was knowledgeable and very informative. By 5pm, same day, we had emailed information back and forth and were set to pick up the vehicle on Monday. We arrived Monday morning and Kevin had everything ready and was extremely helpful in giving us an overview of the truck and setting up various apps and phone. Everyone we encountered was great. It really was a wonderful car purchase experience! More
Autumn our salesperson was amazing. So awesome didn’t miss a detail. You can tell she loves selling cars here which helps you trust dealership. Our experience was great !!! So awesome didn’t miss a detail. You can tell she loves selling cars here which helps you trust dealership. Our experience was great !!! More
Mike Gellan was a fantastic salesperson - it is clear that he cares about his job and his customers. He went above and beyond when showing me the features of my car and ensured that I left w=happy with t that he cares about his job and his customers. He went above and beyond when showing me the features of my car and ensured that I left w=happy with the interaction. More
Adam Reid and everyone at Twin Pine Ford made the 100 mile drive worth as I got a great car and customer service. Highly recommend. As we got the car deal we wanted with great customer service. mile drive worth as I got a great car and customer service. Highly recommend. As we got the car deal we wanted with great customer service. More
Thank you so much to Aaron at Twin Pines Ford for all of your help today securing our new Hyundai Santa Fe. We drove three and a half hours to see this car after another dealership selling the car we wer your help today securing our new Hyundai Santa Fe. We drove three and a half hours to see this car after another dealership selling the car we were there to buy our from under us while we were sitting in the lobby at our appointment to buy the car (true story, we cannot make this up). We were horrified. Needless to say, we were weary and nervous that the same situation would happen again and absolutely did not want to go through that twice in two days. My husband called Aaron at 9 AM and told him we wanted to see the car, gave him a short version of what we just went through, and Aaron sprang into action. He pulled the keys for the car and held them until our appointment time so we were able to avoid what had happened to us yesterday (something the other dealership said wasn’t allowed), giving us major peace of mind while we drove three and a half hours. The process was seamless- we had completed credit apps before we arrived, he had the car ready and shining for us when we got there, and was communicative, knowledgeable, and professional. Then we went over to Alex in financing who was just as great! He explained all of our options, laughed and joked with us the entire time, and made sure we understood what we were signing up for. The car was fairly priced based on market value, spotless, and our whole family loves it. Needless to say, you cannot go wrong with Twin Pines Ford. Thank you Aaron and Alex! More
I just bought a used car on Thursday July 25th. I was impressed with the order and cleanliness of the place. Bruce K. did an amazing job of helping us. I was in and out in about 90 minutes. I I was impressed with the order and cleanliness of the place. Bruce K. did an amazing job of helping us. I was in and out in about 90 minutes. I knew the car I wanted, so it was just a matter of buying. I would recommend this dealership if you are looking to buy a car. More