
Twin Pine Ford
Ephrata, PA
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Would give 0 stars if possible. Scheduled an appointment for Thursday at 4pm. Received a call at 318pm on confirming appointment with salesman. Told them I would be there and was Scheduled an appointment for Thursday at 4pm. Received a call at 318pm on confirming appointment with salesman. Told them I would be there and was about 20 minutes away. Received call at 345pm from sales manager said the car was already bought by someone that was coming from 3 hrs away and they could no longer sell it to me but tried to show me other cars in the lot. The whole thing was the epitome of a shady car dealer. Do yourself a favor and go somewhere else and work with an honest dealership. More
Stay away from this dealership, they lied to us about financing and did the loan backwards now we are unable to finically recover. When we called to address it they said there is nothing they can do to f financing and did the loan backwards now we are unable to finically recover. When we called to address it they said there is nothing they can do to fix it. They want to argue over what the bank states and at they are not being truthful. Bottom line they will say what they need to in order to make a sale no matter how it affects the customer. We had to even hound them for sales paperwork to be sent to us and ended up driving back out to have it printed out to have a copy of the contract. More
I’ve used their service department for many years now and love them. When it was time for another vehicle Ryan was great to work with. I love my MKC! love them. When it was time for another vehicle Ryan was great to work with. I love my MKC! More
Went there to look at A Chevy Silverado 1500 and ended up purchasing the vehicle today the salesman Andrew was very helpful and very informative whole process was very smooth and fast great dealership will g purchasing the vehicle today the salesman Andrew was very helpful and very informative whole process was very smooth and fast great dealership will go there again to purchase a vehicle More
Great car buying experience! Our salesman Ryan was professional, personable, and knowledgable. There was no “BS” and he worked hard to put together a deal. Alex in finance was Our salesman Ryan was professional, personable, and knowledgable. There was no “BS” and he worked hard to put together a deal. Alex in finance was just as great. He explained financing and warranty options without the pushy tactics other dealers use. Will be recommending Ryan and Twin Pine Ford to friends and family! More
Did the majority of searching for the car online. Once I spoke with Dan Webster from twin pines Ford it all started to happen. He worked with me to insure I got the right deal and he worked with th Once I spoke with Dan Webster from twin pines Ford it all started to happen. He worked with me to insure I got the right deal and he worked with the sales manager to make a deal that fit my budget. I drove two hours to pick up my Bronco and when I arrived the car and paper work were already to go. The finance manager was very efficient and friendly. The sales manager came out to introduce himself and offered to answer any questions. The whole atmosphere of the dealership was warm and happy. I got to ring the new sales bell and Dan took a picture of me with my new Bronco. No hard pitches. I have bought over 20 cars in my life and this was my best experience ever More
Staff was friendly and easy to work with. The dealership was very clean and presented itself well. The buying process was the easiest I’ve seen. And the price was great. Couldn’t ask for a be The dealership was very clean and presented itself well. The buying process was the easiest I’ve seen. And the price was great. Couldn’t ask for a better experience. Thanks Dan and Twin Pine!! More