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Twin Falls Subaru

Twin Falls, ID

Overview
Reviews
3.8
72 Reviews
Call Dealership (844) 677-1725

794 Falls Ave

Twin Falls, ID

83301

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Showing 72 reviews

June 22, 2023

I have bought two vehicles from Subaru that were used vehicles the first one got returned in two days because of mechanical issues the second vehicle that we got within one month the engine blew out on i More

by ljf2426
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Amber
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Jun 24, 2023 -

Twin Falls Subaru responded

Lori, we are very confused here. We have been working with your Grandson & his Great Grandmother, attempting to locate parts to get his latest vehicle up and running again, while assisting with a portion of the cost. It seems our return policy was a benefit, which we honored, despite the vehicle he purchased technically not qualifying for an exchange. If you have any concerns, we would enjoy the opportunity to speak with you directly, so everyone can be on the same page.

May 30, 2023

There was a great deal of service offered from the moment I drove up. My service rep walked me tbrough the whole process and was a great xxxx. More

by Trekfan2659
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac
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May 26, 2023

Stellar Service! Great service people, especially Sergio and Jordan. Great listeners, respectful, friendly. Our preferred Subaru dealer, worth the drive from Boise More

by ConnieE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio and Jordan in the Service Dept.
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April 30, 2023

We bought a used Subaru and took it back within the 30 day period because it broke down. we paid over 10k for it and when we took it back they put my ex wife in a vehicle that was for sale of 7700.00 and More

by apash2004
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Haley Hall
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May 01, 2023 -

Twin Falls Subaru responded

This is extremely disheartening to see. Would you give our team a call at 208-734-8860, so we could get some details on this series of events? The few facts we have from your review don't sound consistent with how we handle exchanges, so we would like to see more details before us.

May 02, 2023 -

apash2004 responded

And who should I speak to?

April 15, 2023

This place is awesome and did not hesitate to help me and my wife into our new Subaru! Danny helped us from beginning right all the way up to the end and gave us a wave goodbye as we drove away in our new ca More

by Rafa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danny Backman
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March 23, 2023

Jordan went out of his way to help me, polite, and very knowledgeable. I highly reccomend this dealership. More

by Debra
Recommend Dealer
Yes
Employees Worked With
Jordan in the Service Center
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March 15, 2023

I highly discourage trusting your vehicle in the service crew I went there because I thought they were professional and friendly but I was wrong I asked for them to remove oem(factory) splash guards and ins More

by Brady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian Robinson, Haley Hall, Jordon Huber, Rob Bunn, Chris Webb, Emily Nieman-Vance
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Mar 16, 2023 -

Twin Falls Subaru responded

Brady, the vehicle you brought to us was years old, with many miles on it. From what we understand, the vehicle was bought in Utah, which means it has likely been driven in a wide variety of weather conditions. At the onset of your visit, you were advised there was a potential for this exact situation to occur. We were instructed to go ahead and remove them. Unfortunately, there was damage to the paint beneath the parts you requested our team remove. The mud flap bracket was installed with the now removed part on the vehicle, it will fit different once that part is removed. Our team did not install the part, we advised against removing it, and were instructed to do so anyhow. We do apologize we could not come to terms when you re-visited the store yesterday, and are saddened to see you rate some of our staff that had zero interaction with you so poorly.

March 11, 2023

Excellent service! Riley was amazing and got my vehicle back as quick as possible and kept me informed the whole time! More

by Kyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Riley, mason, jordan, shandra
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January 17, 2023

We have had nothing but a great experience with Subaru of Twin Falls. They have always had our back with car buying. Thank you.. More

by Lynn McGuire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordon Egbert
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December 31, 2022

After listening to our needs, Danny our sales rep. Was knowledgeable, helpful, friendly and professional. More

by Mikelschoeneman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danny and Haley
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