Twin City Hyundai - Service Center

First, I would like to point out that the Sales personnel (CJ and Andrea) were courteous and helpful making the purchase pleasant. Unfortunately, the Service does not come up to expectations. It is hard to g (CJ and Andrea) were courteous and helpful making the purchase pleasant. Unfortunately, the Service does not come up to expectations. It is hard to get someone in the Service Department on the telephone (Mike or Scott). If you leave a message. they do not call back. The trim beside the windshield was loose and separating from the top. Took it in to be fixed. About 150 miles later, loose again. Called last week to get the trim replaced and requested that they have the part on hand so that we would not have to drive back AGAIN to have it "fixed". We were advised that is "not our Protocol". Apparently pushing the trim back in place is not going to "fix" the issue. Maybe there is a reason they do not like to return calls (or as in other complaints) answer the telephone. More

I took my 2015 Hyundai up to Twin City Hyundai to get my AC charged. The car had colder air when I took it in than it has now. I have tried all week to get in touch with them and getting this issue taken ca AC charged. The car had colder air when I took it in than it has now. I have tried all week to get in touch with them and getting this issue taken care if. I bought this car from the showroom floor. All services have been done at this location over 200 dollar service and now you cannot even call me back. Apparently you are not the company I thought you were. More

Will not bring the car back for service. Scheduled an oil change and rotation as part of standard service on two cars today. While the oil change was done on both, neither rotation was done. They relea oil change and rotation as part of standard service on two cars today. While the oil change was done on both, neither rotation was done. They released the cars and after we left with one they offered to do the work. The other car was part of a purchase offer for supplied oil/rotation. Just sloppy follow-through and feedback. Didn't seem to really care they didn't do the work we ordered and were paying for on one of the cars (not in the package). The oil change was $25 so the price was fair but you wait for an hour to get the service you booked and it is not done. There are many options around for oil changes and rotations, was using this deal because of the package on one car and what we thought was a promise to make thing better after a very bad delivery of a car (Purchased 3 cars in 6 months at this dealer). More

Buying the car was easy. Getting service is a mess. I’ve owned the car a little more than a year. I had the oil changed once and a recall notice once. The first visit I called for two days to make an appoin owned the car a little more than a year. I had the oil changed once and a recall notice once. The first visit I called for two days to make an appointment and finally showed up on a Saturday morning without ever getting thru or a call back. I told the Service person the phone was out and he said, the phone hasn’t rang all morning. No sh*t. He said he couldn’t do my oil change. I walked into the showroom, found the guy I bought my car from and showed him how calling in went nowhere. They blamed it on not taking the phone off of forward when they came in that morning. The service guy wandered in and saw me complaining and suddenly had time to change my oil. Visit 2 today for a recall fix. After making an appointment with an operator who had zero tolerance for me asking a few questions, I arrived today at 12:30. I confirmed it would take about an hour. After driving around Blount county for an hour and 45 mins, we started calling to no avail. We called several more times after leaving a voicemail. We got thru to sales eventually and they confirmed our car was ready. I arrived and asked the service guy about the phones. He said, yeah it hasn’t rang all day. More

Terrible customer service Purchased a car from here wanted to have some maintenance done and every time I call the woman answering has to be the rudest person I have encountere Purchased a car from here wanted to have some maintenance done and every time I call the woman answering has to be the rudest person I have encountered in a customer service department she hangs up on you asks you what you want and while trying to tell her she just cuts you off would give zero stars if I could More

Very poor attitudes My wife and I have purchased 4 new Sonatas and 1 used (2013) Sana Fe in the last 6 years from Twin City Hyundai. Will not buy another from them period My wife and I have purchased 4 new Sonatas and 1 used (2013) Sana Fe in the last 6 years from Twin City Hyundai. Will not buy another from them period. My 2013 Santa Fe, whic I paid $1700 for extended warranty, keeps blowing right side low beam head lamps. I have spent out of pocket in excess of $100 for replacements. I asked them today to replace it at no charge and was told they would supply labor (2 minutes) but I would have to purchase the bulb from them. I again explained that this is an issue with the vehicle that should be covered under warranty and if they could not fix it that I may need to ake my business elsewhere, at which point, Eddie Nasser (GM) told me to take my business elsewhere. Wow! How can a place stay in business with a GM like this I will probably leave the Hyundai brand and go to Honda because of this. But I definitely will not be back to Twin City Hyundai for service or to purchase any more vehicles. So much for customer loyalty! More

Service dept. is not reliable On two different occasions I a was promised a loaner vehicle. I received confirmation of this from Brian S.. Both times no vehicle was available. Wa On two different occasions I a was promised a loaner vehicle. I received confirmation of this from Brian S.. Both times no vehicle was available. Was told my vehicle would be cleaned each time it was serviced when we purchased it. Service dept. refuses to honor sales dept. promise. There is a total lack of cooperation and communication in the dealership. Love my Sonata but will not go back to Twin City More

Simple oil change The lady on the phone was super nice offered a coupon and all and said it would be noted on the account. After waiting over an hour (had an appointmen The lady on the phone was super nice offered a coupon and all and said it would be noted on the account. After waiting over an hour (had an appointment) the guy at the service center told me the original price. I told him we were offered a coupon and he said he couldn't change it. Then...I said I wasn't paying full price and he said well how did you find out about us...you didn't buy your car here. I said obviously not.... I'm from Texas! And guess what?!!? He changed the price (must have been magic) I can't believe I drove and hour to the closest dealership to be treated this way! Ps they didn't even reset my blue link. More