Twin City Hyundai - Service Center

My car died in Pigeon Forge and AAA towed it here Thursday. Unfortunately for us, they were so busy that I did know what was wrong with the car until Friday. But they found the part, a starter, & got Thursday. Unfortunately for us, they were so busy that I did know what was wrong with the car until Friday. But they found the part, a starter, & got it FedX’d from Texas. By Monday morning, my car was fixed so we could return to FL, where we live. Thankfully my car was under warranty, so I did not pay anything for the starter to be replaced. Everyone was very polite and friendly: from the first phone call with Chris in service to the middle calls via Jennifer who handled those calls to the last call with Mike who called me Monday with the good news. If I relocate to TN to be closer to my friends, THIS will be the Hyundai dealership that I patronize. More

On Monday, October 28, 2024, Mike Jenkins and Chris certainly made our experience with a problem with our Genesis less stressful. Mike suggested we call Genesis pick up service because we were uncertai certainly made our experience with a problem with our Genesis less stressful. Mike suggested we call Genesis pick up service because we were uncertain about driving the car with a shifter problem. The Genesis towing service provided prompt pick up using a flat bed truck. Our car is in the diagnostic phase, and we are certain that the team will diagnose the problem efficiently as well as correctly. Genesis service team helped us so much with their genuine desire to make this a less stressful situation. We truly appreciated this positive experience from Twin City Genesis of Aloca, TN. A.M. Hughes More

Chris Noens and the service team at Twin City went above and beyond expectations to help us through a difficult situation with our Hyundai Santa Fe. They were Very communicative and thorough from the initi and beyond expectations to help us through a difficult situation with our Hyundai Santa Fe. They were Very communicative and thorough from the initial inspection and eventual complete engine replacement. Alway professional and helpful we were very pleased with the services we received from Twin City Hyundai. More

Buy and/or service your car somewhere else. Nightmare. My daughters car had an engine recall on it - sat in the lot for 8-10 months before finally getting the new engine (1 year and a half ago) Nightmare. My daughters car had an engine recall on it - sat in the lot for 8-10 months before finally getting the new engine (1 year and a half ago). Two weeks ago, the new engine caught on fire with my daughter, baby granddaughter, and daughters boyfriend driving in the car. I have yet to hear back from anyone and have left several messages. I will be finding an attorney next. More

Steve Burchfield figured out my car issue and did a great job fixing it. Great service from everyone at Twin City Hyundai! job fixing it. Great service from everyone at Twin City Hyundai! More

I had an issue with my car, not even purchased with them, and they were absolutely wonderful to work with. Everyone I spoke to was very polite and helpful. They were able to get my car back to me within a re and they were absolutely wonderful to work with. Everyone I spoke to was very polite and helpful. They were able to get my car back to me within a reasonable amount of time. More

Great job scheduling my appointment and service work. Car was ready on time. Thank you Glen Burton. Car was ready on time. Thank you Glen Burton. More

They did a good job prompt got to send before our scheduled appointment got us out before our scheduled appointment didn't they hope they did okay everything look good we are very happy scheduled appointment got us out before our scheduled appointment didn't they hope they did okay everything look good we are very happy More

Michael was awesome! He was very helpful and I was in and out within an hour. I definitely recommend service here. He was very helpful and I was in and out within an hour. I definitely recommend service here. More

They have always been responsive to any of my requests for service and addressed any concerns. for service and addressed any concerns. More