Twin City Hyundai - Service Center

I paid for two (2) key fobs only received one. I have contacted them multiple times as to where my second key fob is, all they do is blame coporate, yet they charged me for two key fobs and will n I have contacted them multiple times as to where my second key fob is, all they do is blame coporate, yet they charged me for two key fobs and will not give me the second under any circumstances. They stink and took my money for two key fobs. More

Working with Twin City Hyundai service was an awsom experience. They had to keep my car overnight but the secretary gave me a ride home so I could go to work. I would recommend Twin City Hyundai servic experience. They had to keep my car overnight but the secretary gave me a ride home so I could go to work. I would recommend Twin City Hyundai service. More

I am from Kentucky, and Twin City Hyundai/Genesis is by far the best and most accommodating Hyundai/Genesis dealership from Tennessee to Kentucky! I have been to all other dealerships within 200 miles of m far the best and most accommodating Hyundai/Genesis dealership from Tennessee to Kentucky! I have been to all other dealerships within 200 miles of my home area and never had a good experience until Twin City. The staff was exceptionally kind and did everything possible to ensure I had the best experience possible. Desiree and Christine were exceptional! I will continue coming to them for all my needs as long as I own my Genesis. More

Chris Manning in the Service area was amazing. His communication helped tremendously. Great job Chris His communication helped tremendously. Great job Chris More

As out-of-towners with a sudden flat tire, they were able to squeeze us in without an appointment and did a great job replacing our tire and back to our vacation promptly. Kudos to Twin City Hyundai for grea to squeeze us in without an appointment and did a great job replacing our tire and back to our vacation promptly. Kudos to Twin City Hyundai for great service! More

Thank you to Mike in Service and Deserie at the front desk. We broke down in Louden, TN on the way to northern Florida on Friday, Oct. 25. We frantically searched for the closest Hyundai dealer nearby desk. We broke down in Louden, TN on the way to northern Florida on Friday, Oct. 25. We frantically searched for the closest Hyundai dealer nearby that Saturday morning.. Mike, in service, immediately took our call. Although a busy Saturday, we appreciate him making time to discuss our issue. He thought they could assess the vehicle the end of the following week. Surprising he called earlier in the week with great news of the problem, repair, and all still under warranty. Their communication was timely and excellent. We were frazzled and he was reassuring. They took the time to care about our dire situation and made sure we had everything we needed. We arranged a shipping company to pick up our car and Deserie called to inform us of the pick up. Thank you for going the extra mile. You never know who will need you and we appreciate you and your expert, kind team! More

0 on a scale 1 to 10. I paid out big and car not fixed. I paid out big and car not fixed. More

My car died in Pigeon Forge and AAA towed it here Thursday. Unfortunately for us, they were so busy that I did know what was wrong with the car until Friday. But they found the part, a starter, & got Thursday. Unfortunately for us, they were so busy that I did know what was wrong with the car until Friday. But they found the part, a starter, & got it FedX’d from Texas. By Monday morning, my car was fixed so we could return to FL, where we live. Thankfully my car was under warranty, so I did not pay anything for the starter to be replaced. Everyone was very polite and friendly: from the first phone call with Chris in service to the middle calls via Jennifer who handled those calls to the last call with Mike who called me Monday with the good news. If I relocate to TN to be closer to my friends, THIS will be the Hyundai dealership that I patronize. More

On Monday, October 28, 2024, Mike Jenkins and Chris certainly made our experience with a problem with our Genesis less stressful. Mike suggested we call Genesis pick up service because we were uncertai certainly made our experience with a problem with our Genesis less stressful. Mike suggested we call Genesis pick up service because we were uncertain about driving the car with a shifter problem. The Genesis towing service provided prompt pick up using a flat bed truck. Our car is in the diagnostic phase, and we are certain that the team will diagnose the problem efficiently as well as correctly. Genesis service team helped us so much with their genuine desire to make this a less stressful situation. We truly appreciated this positive experience from Twin City Genesis of Aloca, TN. A.M. Hughes More

Chris Noens and the service team at Twin City went above and beyond expectations to help us through a difficult situation with our Hyundai Santa Fe. They were Very communicative and thorough from the initi and beyond expectations to help us through a difficult situation with our Hyundai Santa Fe. They were Very communicative and thorough from the initial inspection and eventual complete engine replacement. Alway professional and helpful we were very pleased with the services we received from Twin City Hyundai. More