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Twin City Hyundai
Alcoa, TN
245 Reviews
Our dealership is happy that you have chosen to give us the opportunity to earn your business. We believe that the key to a dealership being wildly successful is taking care of the people who come to us for all their automotive sales, service, and parts needs. We hire people who like to enjoy helping others, which is why you'll find some a friendly staff in all our departments.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 245 reviews
August 14, 2024
I have done business with Twin City in the past. Great to work with and very efficient. Great to work with and very efficient. More
by Kgoode0621
August 05, 2024
We brought our Genesis G90 in for its 7500 mile service and had a couple of other issues to be looked at. Gene kept us well informed as to the progress of the service and repairs throughout the process. We and had a couple of other issues to be looked at. Gene kept us well informed as to the progress of the service and repairs throughout the process. We’ve ordered some parts for the items they were unable to repair and the service was done in a timely manner. Will definitely be back. More
by mad737fo
Employees Worked With
Gene.
August 05, 2024
I brought our 2022 Tucson Hybrid for general oil change and tire rotation. They also found the need for a software update. Both the service writers, Mike and Glenn ate so courteous and very willing to he and tire rotation. They also found the need for a software update. Both the service writers, Mike and Glenn ate so courteous and very willing to help. The car was completed in 1 hour and I had no problems. More
by Hikerjay
Employees Worked With
Mike and Glenn
August 03, 2024
Haily Cliff and Andy where super helpful. When my car died they got me an excellent deal with the best warranty! I'll be shopping again soon! When my car died they got me an excellent deal with the best warranty! I'll be shopping again soon! More
by MALVO 1
August 02, 2024
Routine service and a recall completed on our Genesis without any issues at all. Appointment was easy and Gene was completely professional. Will definitely be back! without any issues at all. Appointment was easy and Gene was completely professional. Will definitely be back! More
by grooms.k
Employees Worked With
Gene Charsha
August 02, 2024
Friendly, responsive, good inventory. Have purchased more than 5 cars over time here. Almost always a good experience. Have purchased more than 5 cars over time here. Almost always a good experience. More
by B
Employees Worked With
August 01, 2024
Purchased my 2018 Hyundai Tucson at a different dealership. During one of the recall services at the original dealership, I was treated with a condescending attitude about a need future service vi dealership. During one of the recall services at the original dealership, I was treated with a condescending attitude about a need future service visit. When the next recall came out, I chose to try Twin City Hyundai to perform that recall service. I was treated significantly better w/o attitude. When I needed to perform some much needed repairs to my Tucson, I've come back repeatedly to Twin City Hyundai Service Department due to a better service experience. Should I choose to buy again, I would come here. However, my goal is to cross 200K, 300K, and hopefully 500K on this Tucson. More
by Michael H.
Employees Worked With
Service Department
