Twin City Hyundai

Do not use their Service Department. 2015 Veloster went limp, had it towed to Twin City Hyundai. They told me I needed to replace the clutch actuator for $1300. Then after 12 days, calli 2015 Veloster went limp, had it towed to Twin City Hyundai. They told me I needed to replace the clutch actuator for $1300. Then after 12 days, calling almost everyday and going over there expecting it to be ready, they tell me I need a new transmission. They said it will be an additional $5000 but still couldn’t guarantee that it would fix the problem. Towed it to another garage, getting it fixed for half the price including tax and should be done in a couple of days. Bottom line is that they don’t know what they’re doing, have terrible communication skills, exorbitant prices and you can’t trust them. More

I have purchased three vehicles from Twin City Hyundai since 2014 and have purchased all three from Greg Stewart. He is no pressure and very thorough. I also have had my vehicles serviced there and their since 2014 and have purchased all three from Greg Stewart. He is no pressure and very thorough. I also have had my vehicles serviced there and their service department is top notch. Glen Burton was my service advisor and he listens and takes care of any issue that you might have. If you are looking for great sales and service departments, look no further. I highly recommend them because they take care of their customers AND their vehicles. I bought a Sonata in 2014 and upgraded three years later to an Azera. They discontinued making it but it is the best sedan I have owned….period. I purchased the very first Palisade that Twin City got whenever they rolled it off of the truck when the Palisade was introduced in July of 2019. Another GREAT vehicle that is luxurious and comfortable in town or on the road. You can’t go wrong with Twin City and I recommend them because they take care of their customers and their vehicles! More

I had simple problem of unbalanced tires. I waited 2 hours. They told me it was fixed, Charged me $80. BUT PROBLEM NOT FIXED. Service manager, Matt Oravitz won't return my calls. Took ca I waited 2 hours. They told me it was fixed, Charged me $80. BUT PROBLEM NOT FIXED. Service manager, Matt Oravitz won't return my calls. Took car to tire shop and they had tires balanced in 15 minutes. AVOID THEM. More

First, I would like to point out that the Sales personnel (CJ and Andrea) were courteous and helpful making the purchase pleasant. Unfortunately, the Service does not come up to expectations. It is hard to g (CJ and Andrea) were courteous and helpful making the purchase pleasant. Unfortunately, the Service does not come up to expectations. It is hard to get someone in the Service Department on the telephone (Mike or Scott). If you leave a message. they do not call back. The trim beside the windshield was loose and separating from the top. Took it in to be fixed. About 150 miles later, loose again. Called last week to get the trim replaced and requested that they have the part on hand so that we would not have to drive back AGAIN to have it "fixed". We were advised that is "not our Protocol". Apparently pushing the trim back in place is not going to "fix" the issue. Maybe there is a reason they do not like to return calls (or as in other complaints) answer the telephone. More

Austin Sineath has went well above and be on to help with my trade for my Santa fe he even came in on his off day to help me i will buy from him again Tony Hearon my trade for my Santa fe he even came in on his off day to help me i will buy from him again Tony Hearon More

Austin Sineath helped us buy are new car last we, we are still raving to anyone that will listen on how fast and easy the process was! We were in and out with our new car! I highly recommend Austin for all still raving to anyone that will listen on how fast and easy the process was! We were in and out with our new car! I highly recommend Austin for all your new car needs More

Austin and CJ made our car buying process comfortable and made us feel at home with the support they gave us. I was a little apprehensive to come in due to the low ratings initially, but these two individual made us feel at home with the support they gave us. I was a little apprehensive to come in due to the low ratings initially, but these two individuals surpassed our expectations greatly. More

Can't get the service department to answer the phone. Tried for 2 days. This is my new second vehicle from this dealership. If they can't service my vehicle I can shop elsewhere. Tried for 2 days. This is my new second vehicle from this dealership. If they can't service my vehicle I can shop elsewhere. More

I took my 2015 Hyundai up to Twin City Hyundai to get my AC charged. The car had colder air when I took it in than it has now. I have tried all week to get in touch with them and getting this issue taken ca AC charged. The car had colder air when I took it in than it has now. I have tried all week to get in touch with them and getting this issue taken care if. I bought this car from the showroom floor. All services have been done at this location over 200 dollar service and now you cannot even call me back. Apparently you are not the company I thought you were. More

Over charged me for my car denied gap claim because of it pissed off about it pissed off about it More