Twin City Chrysler Dodge Jeep RAM Fiat

Deceptive I made an offer on a car online. They accepted. I drove up from Indy to test-drive the car. I called a few minutes prior to my arrival. When I got the I made an offer on a car online. They accepted. I drove up from Indy to test-drive the car. I called a few minutes prior to my arrival. When I got there, they had the car pulled out, started and ready for me to drive. I thought 'wow, what service!'. They told me that the car had been serviced and everything was fine with it. I test-drove the car and everything seemed to be OK. so I went through with the online deal I made. They even offered to drive it down to Indy for me. I thought 'wow, what service!' The day after the delivery, I noticed that the back end was low. Found out there is major rear suspension problems. When the car is turned off, it lowers. When the car is turned on, it raises. No wonder they had the car started and delivered for me. Decievers! Do not trust these crooks! More

Lies and more lies Horrible experience buying my new jeep. I was constantly lied to, and never received 1 apology. All that was said was, "Thank you for sticking with Horrible experience buying my new jeep. I was constantly lied to, and never received 1 apology. All that was said was, "Thank you for sticking with us." I was told that they would, "...make it up to me in the service department.", but I have not been able to schedule a time to go in. I've left 3 messages/emails, and have not received any word. I now do what my 4 other jeep friends do - drive to Indy where customer service is sooooo much better. They've all told me to stay away, but since I live in Lafayette, I wanted to give them a chance. They all thought the same, and ALL have had horrible interactions. I've been finding out how much I've missed by going to Twin City. Apparently I could have been signed up for some plan to get a rental car anytime they perform service, but that was never mentioned or offered. It was also at the other dealership where they went over the features, because Twin City said, "...just look things over and let us know if you have any questions." How do you know what questions to ask when you don't even get any info? I'm finding that there were parts that were not working when my NEW vehicle arrived. Since I was never shown what it was SUPPOSED to do, I didn't know if it was broken, and they apparently didn't check either. Like so many other college-town businesses without competition, they keep their sales numbers high because the cycle of students, so they totally screw you over when it comes to customer service - new customers cycle through all the time, so they don't have to care about keeping customer's happy. More

Luxury Experience Test driving a 2015 Jeep Cherokee Latitude for the weekend, and purchasing on Monday... Absolutely incredible experience. Everyone was such a pleasure Test driving a 2015 Jeep Cherokee Latitude for the weekend, and purchasing on Monday... Absolutely incredible experience. Everyone was such a pleasure to be around, and they went above and beyond to be accommodating. I would recommend that anyone who is looking for a new or used vehicle make sure that they stop at Twin City Dodge, as they will get a luxury experience. More

Pleasant Experience buying a used 300C Bought a used 300C from Rick Bills a few weeks ago and it was a truly pleasant experience. I called ahead and worked with Rick over the phone before d Bought a used 300C from Rick Bills a few weeks ago and it was a truly pleasant experience. I called ahead and worked with Rick over the phone before driving down from Ft. Wayne. I felt he made it worth my time to make the drive and I was right. Rick is a true professional and a no nonsense guy - I'd work with him any time. We're truly happy with our 300 and Rick had everything to do with that - Thanks Rick! More

I Just purchased a used 2012 Ram from Twin City Dodge.I've been to many dealerships in my lifetime, this was by far the best experience I have ever had purchasing a vehicle.The entire staff was fri Dodge.I've been to many dealerships in my lifetime, this was by far the best experience I have ever had purchasing a vehicle.The entire staff was friendly and relaxed, no pressure to buy,worked with me on the price and got me a great interest rate.My salesman was Rick Bills and he was top notch, answered all my questions and made the entire process enjoyable.I will definitely be back to purchase another vehicle. More

Totally Awesome Experience! Rick went above and beyond to get us approved and the vehicle we wanted! A+ all the way! We will be return customers! to get us approved and the vehicle we wanted! A+ all the way! We will be return customers! More

Bought a van here a month ago. The van ended up needing $1000 worth of work the day after I bought it. One of the tire rods was even about to go out! I'm an idiot for relying on their mechanic to tell the $1000 worth of work the day after I bought it. One of the tire rods was even about to go out! I'm an idiot for relying on their mechanic to tell the truth instead of getting it checked out myself. I contacted the guy who sold it to me and his only response was, "I didn't know about those issues". No attempt to rectify the situation or even apologize. Bought the van out of state and ended up driving away illegally as well. You live and you learn I suppose. I've learned to never deal with these people again. Don't believe what these guys tell you. They are a dishonest and rude car dealership hiding behind a fancy building. More

This isn't my first unhappy dealing with Twin City Dodge but is my most current. My wife’s car is brought to the dealership for it's 100,000 mile warranty check up on July 5th, just prior to going in the c but is my most current. My wife’s car is brought to the dealership for it's 100,000 mile warranty check up on July 5th, just prior to going in the check engine light came on so it was like two birds with one stone. The transmission was found to have had a bad bearing and would have to be replaced and the engine light was a faulty throttle body. We told them to repair the throttle body and we were told a week on the transmission. After a week and a half, I contacted Dodge customer service who issued a rental vehicle while the transmission job was taking longer then expected, (So far I am happy. I was contacted on Friday the 20th of July and informed that my wife’s vehicle was ready. She went and dropped off the rental, picked up her car and as she is leaving the parking lot the engine light comes back on. My wife turned around and brought the vehicle back in service and explained that the engine light just came back on. My wife was told, it was almost quitting time and that she would have to bring it back on Mon. That night I was outraged that they sent her out without taking the time to determine if the car was safe to drive! So Monday comes and the dealership now says that they are booked till Tuesday THE NEXT WEEK! When I got home, seeing her car in the driveway I asked if it was fixed and she said no, that the dealership wouldn’t look at the car till a week from tomorrow. I promptly called Dodge customer service. I was told that they couldn’t make the dealership look at my wife’s car any sooner. I was told that I had a couple choices, 1) drive the car till Tuesday,(hope it doesn't break) 2) drop the car off at the dealership till Tuesday. I said I would love to drop the car off and wait as long as they gave me the rental vehicle back,(which we should have never turned in) I was told that they couldn’t authorize the rental vehicle until it was determine if the repair was a necessary repair or not. I was told if the vehicle broke while my wife drives it, it may be our responsibility, IF we get a rental and it's not an important repair it may be our responsibility, and I asked if they could JUST get the dealership to let me take the car in to get it diagnosed to see if it is safe or not to drive and I was continually told that could not happen until a week from tomorrow. I just wanted someone to say if the engine light was serious or not! I imagine a engine light could range from minor to real serious problems, HOW AM I EXPECTED TO MAKE THAT DECISION? I kept asking,, Where is the service? Am I asking for to much? I kept reminding them that this car should have been fixed when it left the dealership! She should still be in her first rental car untill it was fixed! This isn't a case where time had goe by between repairs, it came on leaving the parkinglot. I am sure that this vehicle would be looked quickly if it was on their dime! Natasha at customer service, Shame on you. You wouldn't come off your scripted reply’s and talk with me as a human being! I feel very much like a second class citizen and not like that of a person who purchased my First Dodge from Twin City Dodge. I will guarantee that I will not ever put my self,(or my friends if I can help it) in a position to feel this way with Twin City Dodge again IF ANY ONE IS CONSIDERING A DODGE FROM TWIN CITY, PLEASE CALL ME, TEXT ME OR EMAIL ME TO GET MORE STORIES OF THE KIND OF CUSTOMER SERVICE TWIN CITY PROVIDES talbot_way@msn.com 765-652-5019 More

I took my car in for warranty work as did the other person who reviewed this dealership. The 'service manager' was rude, made me wait in the service bay while he finished typing for at least five minu person who reviewed this dealership. The 'service manager' was rude, made me wait in the service bay while he finished typing for at least five minutes, asked me 'who told you to talk to me'....then told me yes, my car is under warranty but I needed to take it 'to a dealership who has a body shop...I don't have one.' I went in the following week to register a complaint with HIS supervisor and was told I'd get a call back that day. Three days later I wrote a letter via email to Twin City and filed a complaint with Chrysler Corporate, as this is the third time I've had warranty work to be done and have had problems getting it done. The next day I got a call from the "head" service manager who sent me to a local body shop (they were wonderful!!)...promising to turn the estimate in to Chrysler. I later received a call from the same man telling me the estimate had been approved. I had to wait a week for the part to come in and dropped my car in on a Monday with an estimate the car would be done on Thursday. On Wednesday night I got a call from the body shop saying that Twin City had 'modified' the estimate and if I wanted the car completed as estimated, "I" would have to pay $450.00. Twin City Dodge/Chrysler had not informed me of any 'modifications' to the estimate. I contacted Chrysler Corporate that night and was told they would call Twin City the next morning (Thursday) and authorize the entire repair. At 4:00 PM Thursday evening no one from Corporate had contacted Twin City, and no one from Twin City had contacted the body shop. My car was still in pieces. Friday goes by and I get very angry, calling Twin City in the morning and asking to speak to the owner. At approx. 4:30PM the owner returned my call (after playing phone tag...not his fault) and I told him the story. He was very nice, told me to keep the rental car and that he would get my car finished as promised. Shortly afterwards, at approximately 5PM I received a call from Chrysler Corporate who said that they had spoken to the dealership (the service manager again) who said they would pay $177 of the $450 but I would have to pay the rest. I informed them I had now spoken with the owner who said they would pay for it all as it is warranty work! She called me back again in 10 minutes to tell me I'd have to now pay "only $100 deductible" for out of warranty work. At this point I was beyond angry and informed her I would pay for nothing as the car is in warranty!! She called me back within 5 minutes and said they would pay the entire thing. Fast forward.....the next Tuesday I got my car back. The 'service manager' had one of his employees call me to tell me they had picked up my car and it was on the lot. I've gotten no follow up from the dealership and I've not heard from corporate at all. I have been a Chrysler owner for 11 years. I am selling my Chrysler Convertible. If I can't get my car serviced without a hassle, I don't need the car. Avoid this dealer...you will have little recourse unless you spend a huge amount of time and effort to get them .....the dealer and corporate....to honor their service obligations. It is no wonder Chrysler is in trouble. More