Twin City Chrysler Dodge Jeep RAM Fiat

I would NEVER BUY from this dealership again. I bought a used Sienna from Twins Chrysler Jeep Ram in October 2023 and was told they had to install new tires on the vehicle. In December 202 I bought a used Sienna from Twins Chrysler Jeep Ram in October 2023 and was told they had to install new tires on the vehicle. In December 2023 (4000 miles later) I had to complete a long-distance drive. I started noticing a slight shimmy. By the time I started my return journey, it felt like the vehicle was going to shake off the road. I called a firestone from the road thinking I needed an alignment. It turns out the radial belt on the front driver side had failed: I ended up buying two new tires on the spot As I researched how to file a warranty claim, I discovered the model of tire on the car had been discontinued several years before, and the dealership had actually installed used tires on the vehicle. Obviously, no warranty covered the tires. Since I did not know the history of the remaining two tires, I ended up having to replace them as well. Final replacement bill was over $500 (I was lucky as the tire warranty representative felt sorry for me and replaced one of the tires free of charge). - When I bought the van, it hadn’t been cleaned at all. There was dirt in the back seat, along with some loose change. The inside was dingy and my detailing guy had to steam clean the interior twice to get it to an acceptable standard - The fuel gauge was on empty: the salesman had to ask permission to add enough fuel for me to feel comfortable driving to a gas station. If this is how they treat all their customers, I am surprised they are still in business. I wouldn’t give this dealership one star More

High pressure sales, a bad deal, and no interest in customer satisfaction. The used car I bought may have a fairly major issue and the dealership has basically dismissed me. Hindsight is 20/20, but I w customer satisfaction. The used car I bought may have a fairly major issue and the dealership has basically dismissed me. Hindsight is 20/20, but I wish I would have stayed far away from this place. Twin City has all the makings of a bad dealership. More

Do not buy from this dealership. They owed us a check from our deal. Our salesman (Greyson) replied with many texts saying that the check had been sent for 2 weeks. My wife finall They owed us a check from our deal. Our salesman (Greyson) replied with many texts saying that the check had been sent for 2 weeks. My wife finally called the dealership and they said the check and registration papers had been sent by USPS the day before that call. 3 days later the check arrived by overnight UPS and we still are waiting on the registration paperwork. So clearly that was more lies about it being sent. This dealership obviously has some major communication problems between its employees and its customers. They also have salesmen that lie to their customers and it makes us wonder what else we were lied to about or they are covering up in their deals. Very shady place and my advice is to shop elsewhere! More

Bought a vehicle May 2022. The buying experience itself was great; staff was attentive and responsive. During the test-drive they identified an issue with the parking brake and The buying experience itself was great; staff was attentive and responsive. During the test-drive they identified an issue with the parking brake and assured me it would be fixed before I drove the vehicle a few days later. The brake was not fixed—although I wouldn’t know that immediately. Within minutes of leaving the lot the seatbelt and airbag indicators turned on and dinged for 15 straight mins. It was 6:03pm when they turned on, so I couldn’t reach anyone due to them closing at 6pm. I left a message, emailed my salesman, and contacted a manager over the following week with zero reply. I’m left to fix these issue myself to ensure that the standard safety equipment works properly in the event of a crash. I’m stunned that these basic safety issues were not addressed by the dealership before putting me on the road. They advertised the Jeep having a soft top and floor mats. The hardtop was installed and I was assured the soft top was complete in the back of the vehicle. When I got home and unpacked the back, not only was there no hardware, but the frame pieces were broken—so no way to install the soft top without spending a few hundred dollars. No floor mats either. I contacted multiple people to inquire about this—no response as of a couple of weeks later. Very disappointed with Twin City. False advertising, either dishonest or incompetent service team, and no effort to even communicate guidance for how to address a dangerous vehicle by staff and management. I would look elsewhere to buy a used vehicle. More

Best people to help find the right vehicle. Great service. They go the extra mile Great service. They go the extra mile More

I only heard from the internet sales rep once. He sad he had reached out once (he did not) I made specific requests for info twice. No response. had reached out once (he did not) I made specific requests for info twice. No response. More

Horrible sales, after talking on phone with greyson, he said vehicle was there and available, drove 1 hr and he said they loaned it out, later to find out one of the employees took it to lunch ... A $41,0 said vehicle was there and available, drove 1 hr and he said they loaned it out, later to find out one of the employees took it to lunch ... A $41,000 car I was gonna buy they loaned to an employee to run the crap out of it and bring it back to sell ?? Not to me , I know how employees treat those vehicles. Should never be allowed in them at all. Lost my buisness totally. I will buy from private party before this car lot..... More

We had an exceptional experience at Twin City and cannot speak highly enough of the great customer service of Eli and Brock who went over and beyond the call of duty when our car broke in Lafayette after dr speak highly enough of the great customer service of Eli and Brock who went over and beyond the call of duty when our car broke in Lafayette after driving from Connecticut to drop our daughter off at Purdue University. They located a radiator and had it installed by a master mechanic as fast as they could. In addition, they also personally helped to move our daughter into her dormitory with all of her belongings on a Saturday afternoon because we were without a car. We couldn't have done it without them and are so appreciative of their kindness and great work. More