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Twin City CDJR

Lafayette, IN

Overview
Employees
Reviews
Vehicles
4.3
313 Reviews
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3838 State Rte 38

Lafayette, IN

47905

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Showing 313 reviews

January 15, 2025

Great experience would recommend to others. .fast in and out the door process from start to finish.. More

by nathan.sheese
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Perigo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2025 -

Twin City CDJR responded

Thank you for your wonderful review! We're glad to hear you had a great experience and appreciated our quick and efficient process. Your recommendation means a lot to us. If you need anything in the future, we're here to help!

January 12, 2025

The salesman, Mike Lynch, was pleasant to work with, even if he wasn’t thoroughly familiar with the features of the truck. The finance guy seemed to have better things to do than take time to do his job. T More

by gtx4spd
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Micheal Lynch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2025 -

Twin City CDJR responded

Thank you for sharing your feedback. We’re glad to hear that Mike Lynch provided a pleasant experience, even though there was room for improvement in his knowledge of the truck’s features. We apologize for any frustration you experienced with the finance process and appreciate your patience in resolving the issue with the locking lug nuts. Your comments help us identify areas where we can improve, and we value your input. If there’s anything else we can assist with, please let us know.

January 11, 2025

The finance “manager” was terrible. Overall, I would rate my experience a solid 2/5. More

by courtneyearl190
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Greg Henson
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2025 -

Twin City CDJR responded

Hello Courtney, We’re sorry to hear that your experience didn’t meet expectations and that the finance process was frustrating. Your feedback is important to us, and we’ll be reviewing this situation with our team to ensure improvements are made.We would love the opportunity to make things right. Please reach out to us at nate@twincitydodgeinc.com , and we'll ensure a better experience next time."

January 04, 2025

We have enjoyed our lease process each time we’ve came in! Mo always provides great service and answers our questions. More

by rkorty
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mo Stinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Twin City CDJR responded

Thank you so much for your continued trust in us! We’re thrilled to hear that you've enjoyed the lease process each time you've visited. Mo is definitely a valuable part of our team, and we’re glad to know he’s been able to provide excellent service and answer all your questions. We truly appreciate your loyalty and look forward to assisting you with your future needs!

January 01, 2025

Corbyn was great. Very straight forward and honest. The only negative we had was having to sit and wait for over an hour to get the purchase finalized thru the Finan More

by indypropdad
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Corbyn Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Twin City CDJR responded

Thank you for your feedback, and we’re glad to hear that Corbyn provided great service and that you appreciated the new tires. We do apologize for the wait in the Finance Department. Currently, our Finance team is undergoing some changes, and we are temporarily short-handed, which may have contributed to the delay in finalizing your purchase. We are working to improve our processes and ensure quicker and more efficient service moving forward. We truly appreciate your patience and understanding, and we look forward to serving you again in the future!

December 31, 2024

This has been one of the worst experiences I’ve had with a dealership, especially when dealing with vehicle issues. The customer service is terrible. I requested to speak with a manager multiple times six m More

by matthewlwells
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ivan Escalera
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Twin City CDJR responded

Hello Matthew, We sincerely apologize for the terrible experience you’ve had, and we completely understand your frustration. It’s unacceptable that you have not received the support you requested, especially after multiple attempts to speak with a manager. No customer should be treated in this way, and we deeply regret that your concerns were not addressed. The lack of follow-up and the unprofessional behavior you encountered from the salesman is certainly not in line with the standard of service we aim to provide. We will escalate this matter and ensure that the situation is properly addressed. Thank you for bringing this to our attention, and we hope to resolve this issue promptly and restore your trust in us. Please email nate@twincitydodgeinc.com!

December 27, 2024

Fast friendly and efficient car buying experience. . I would buy a car again from this dealership More

by nathan.sheese
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Perigo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Fanwick
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Dec 30, 2024 -

Twin City CDJR responded

Thank you for your wonderful feedback! We're thrilled to hear you had a fast, friendly, and efficient car-buying experience with us. It means so much that you’d choose us again for your next vehicle. We look forward to serving you in the future!

December 26, 2024

Completely satisfied, good good. Service and great experience all around car is great for use More

by lewisp1945
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angjelin Bozha, Sean Benner
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Dec 30, 2024 -

Twin City CDJR responded

Thank you for your feedback! We're delighted to hear that you are completely satisfied and had a great experience with our service. It's wonderful to know your car is perfect for your needs. We appreciate your support and look forward to assisting you again!

December 24, 2024

bait and switch like they neverheard of the cars act. cant buy a car at advertised price. More

by kevinmuhle
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Corbyn Wood
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Twin City CDJR responded

Thank you for your feedback, and we sincerely apologize for the experience you had. Transparency and honesty in pricing are crucial, and we will investigate this situation to ensure that future customers do not encounter similar issues. We take your concerns seriously and appreciate you bringing this to our attention. If you'd like to discuss this matter further, please feel free to reach out directly, and we’ll work to resolve the issue. Thank you for your time. Nate@twincitydodge.com

December 20, 2024

Paul was great to work with, finance guy was a little pushy selling warranty and everything else More

by tom-rudisaile
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Perigo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffery Sparks
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Jan 02, 2025 -

Twin City CDJR responded

Thank you for your feedback! We’re glad to hear that Paul provided great service, but we apologize if the finance team came across as too pushy. We understand how important it is to feel comfortable and not pressured when making decisions about additional products like warranties. Your feedback is valuable, and we will address this with our finance team to ensure a more balanced approach in the future. We appreciate your business and hope to provide a better experience next time!

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