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Twin City Chrysler Dodge Jeep RAM Fiat

Lafayette, IN

Overview
Employees
Reviews
Vehicles
4.3
310 Reviews
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3838 State Rte 38

Lafayette, IN

47905

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Showing 310 reviews

January 04, 2025

We have enjoyed our lease process each time we’ve came in! Mo always provides great service and answers our questions. More

by rkorty
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mo Stinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 01, 2025

Corbyn was great. Very straight forward and honest. The only negative we had was having to sit and wait for over an hour to get the purchase finalized thru the Finan More

by indypropdad
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Corbyn Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Twin City Chrysler Dodge Jeep RAM Fiat responded

Thank you for your feedback, and we’re glad to hear that Corbyn provided great service and that you appreciated the new tires. We do apologize for the wait in the Finance Department. Currently, our Finance team is undergoing some changes, and we are temporarily short-handed, which may have contributed to the delay in finalizing your purchase. We are working to improve our processes and ensure quicker and more efficient service moving forward. We truly appreciate your patience and understanding, and we look forward to serving you again in the future!

December 31, 2024

This has been one of the worst experiences I’ve had with a dealership, especially when dealing with vehicle issues. The customer service is terrible. I requested to speak with a manager multiple times six m More

by matthewlwells
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ivan Escalera
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Twin City Chrysler Dodge Jeep RAM Fiat responded

We sincerely apologize for the terrible experience you’ve had, and we completely understand your frustration. It’s unacceptable that you have not received the support you requested, especially after multiple attempts to speak with a manager. No customer should be treated in this way, and we deeply regret that your concerns were not addressed. The lack of follow-up and the unprofessional behavior you encountered from the salesman is certainly not in line with the standard of service we aim to provide. We will escalate this matter and ensure that the situation is properly addressed. Thank you for bringing this to our attention, and we hope to resolve this issue promptly and restore your trust in us. Please email nate@twincitydodgeinc.com!

December 27, 2024

Fast friendly and efficient car buying experience. . I would buy a car again from this dealership More

by nathan.sheese
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Fanwick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Perigo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Twin City Chrysler Dodge Jeep RAM Fiat responded

Thank you for your wonderful feedback! We're thrilled to hear you had a fast, friendly, and efficient car-buying experience with us. It means so much that you’d choose us again for your next vehicle. We look forward to serving you in the future!

December 26, 2024

Completely satisfied, good good. Service and great experience all around car is great for use More

by lewisp1945
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angjelin Bozha, Sean Benner
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Dec 30, 2024 -

Twin City Chrysler Dodge Jeep RAM Fiat responded

Thank you for your feedback! We're delighted to hear that you are completely satisfied and had a great experience with our service. It's wonderful to know your car is perfect for your needs. We appreciate your support and look forward to assisting you again!

December 24, 2024

bait and switch like they neverheard of the cars act. cant buy a car at advertised price. More

by kevinmuhle
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Corbyn Wood
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Twin City Chrysler Dodge Jeep RAM Fiat responded

Thank you for your feedback, and we sincerely apologize for the experience you had. Transparency and honesty in pricing are crucial, and we will investigate this situation to ensure that future customers do not encounter similar issues. We take your concerns seriously and appreciate you bringing this to our attention. If you'd like to discuss this matter further, please feel free to reach out directly, and we’ll work to resolve the issue. Thank you for your time. Nate@twincitydodge.com

December 20, 2024

Paul was great to work with, finance guy was a little pushy selling warranty and everything else More

by tom-rudisaile
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Perigo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffery Sparks
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Jan 02, 2025 -

Twin City Chrysler Dodge Jeep RAM Fiat responded

Thank you for your feedback! We’re glad to hear that Paul provided great service, but we apologize if the finance team came across as too pushy. We understand how important it is to feel comfortable and not pressured when making decisions about additional products like warranties. Your feedback is valuable, and we will address this with our finance team to ensure a more balanced approach in the future. We appreciate your business and hope to provide a better experience next time!

December 19, 2024

Everyone was super. TyruS was very helpful. As always Greg Henson was the best! Thank you! More

by arscas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Fanwick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Henson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyrus Bever
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffery Sparks
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Dec 20, 2024 -

Twin City Chrysler Dodge Jeep RAM Fiat responded

Thank you for your wonderful feedback! We're so glad to hear that Tyrus was helpful and that Greg continues to provide you with the best service. We truly appreciate your loyalty and look forward to serving you again soon!

December 19, 2024

Tom Yater is awesome. ..He does a great job throughout the whole sales process. Twin City is lucky to have a guy like Tom Thanks Tony Norton More

by Norton1040
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Fanwick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Jankowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Yater
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nolan Luttrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Belt, Jeffery Sparks, Sean Benner
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Dec 20, 2024 -

Twin City Chrysler Dodge Jeep RAM Fiat responded

Thank you, Tony, for your fantastic feedback! We're thrilled to hear that Tom Yater provided you with such a great experience throughout the sales process. We agree—Tom is an asset to our team, and we're lucky to have him. We truly appreciate your kind words and look forward to serving you again in the future!

December 17, 2024

Cameron was helpful and worked with us, excellent service, fast processing, fast delivery, very happy with the van More

by deb25
Recommend Dealer
Yes
Employees Worked With
Cameron McGee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2024 -

Twin City Chrysler Dodge Jeep RAM Fiat responded

Thank you for your great review! We're so glad to hear that Cameron was helpful and that you were pleased with the service, processing, and delivery. It's wonderful to know you're happy with your van! We appreciate your feedback and look forward to assisting you again in the future.

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