Twin City CDJR

I only heard from the internet sales rep once. He sad he had reached out once (he did not) I made specific requests for info twice. No response. had reached out once (he did not) I made specific requests for info twice. No response. More

Horrible sales, after talking on phone with greyson, he said vehicle was there and available, drove 1 hr and he said they loaned it out, later to find out one of the employees took it to lunch ... A $41,0 said vehicle was there and available, drove 1 hr and he said they loaned it out, later to find out one of the employees took it to lunch ... A $41,000 car I was gonna buy they loaned to an employee to run the crap out of it and bring it back to sell ?? Not to me , I know how employees treat those vehicles. Should never be allowed in them at all. Lost my buisness totally. I will buy from private party before this car lot..... More

We had an exceptional experience at Twin City and cannot speak highly enough of the great customer service of Eli and Brock who went over and beyond the call of duty when our car broke in Lafayette after dr speak highly enough of the great customer service of Eli and Brock who went over and beyond the call of duty when our car broke in Lafayette after driving from Connecticut to drop our daughter off at Purdue University. They located a radiator and had it installed by a master mechanic as fast as they could. In addition, they also personally helped to move our daughter into her dormitory with all of her belongings on a Saturday afternoon because we were without a car. We couldn't have done it without them and are so appreciative of their kindness and great work. More

My sales rep Tom Yater was great he helped me find the perfect car and the whole experience was stress free. I love my fusion perfect car and the whole experience was stress free. I love my fusion More

I rarely write reviews, but our experience here was a disaster. If you're looking to buy a used vehicle, I would look elsewhere. We had several problems come up, and we are still dealing with issues a mo disaster. If you're looking to buy a used vehicle, I would look elsewhere. We had several problems come up, and we are still dealing with issues a month after our purchase. When we bought the vehicle it was disclosed to us that the lift gate and paint needed work. They agreed to fix that for us before we took possession. 1. The lift gate was only partially fixed due to miscommunication between sales and service. They realized their mistake and ended up fixing the lift gate properly, but the paint job couldn't be done until the next week which was fine. 2. We dropped it off a week later, and they only fixed 1 paint spot. We called and they said they could fix the top paint spot the next week. 3. By this time we noticed a burning oil smell - had a mechanic look at it and the valve cover gaskets were leaking on the top and bottom. This is an obvious issue that any mechanic should have caught. So the Twin City mechanic either saw the problem and didn't disclose it or didn't look the vehicle over thoroughly. I called Twin City and spoke to service. They said they were really sorry about that and would be happy to take care of that for us. He looked up our appointment and said to bring it in when we were getting the rest of the paint fixed. Told them we would need a van loaner vehicle and not a 5 seater since we have kids. He said they could definitely do that. 4. Dropped the van off the next week and double checked the work they'd be doing. The service manager, Scot, came out and said they had no note of anyone saying they'd fix the valve cover leaks. Talked to the general manager, Gary, and he said he also didn't approve that work and "if I fixed everything on every vehicle that came through, we wouldn't make any money". Wow - awesome to know. I didn't expect them to fix everything, but I DO expect dealerships to disclose the work they know needs to happen. They obviously do not care about their used vehicle customers. 5. I still wanted them to fix the paint, so they brought out the loaner vehicle. It was a 5 seater even though my husband had called twice about getting a van. **There is such a lack of communication between departments here. They do not stand by their word, and you certainly shouldn't expect a fair used purchase experience. I would not recommend this place to anyone. UPDATE on the valve fix from our mechanic: "I think I know why the dealership did not want to do this job. The back valve cover was leaking because someone had been in there and broke the bolts off. I removed the bolts by just picking them up." ***DJ was the only good part of our experience, and he doesn't even work there anymore if that tells you anything. More

DJ was friendly and knowledgeable. He made the buying process easy and I would recommend him to anyone I know looking to buy a new car. process easy and I would recommend him to anyone I know looking to buy a new car. More

This is about the sales member DJ Campbell. He was wonderful to work with. He worked hard to find me a car that I would love. He communicated with me throughout his search and made me feel like he did wonderful to work with. He worked hard to find me a car that I would love. He communicated with me throughout his search and made me feel like he didn't just want my money. He wanted me to find my perfect car. More

Well I’m a get straight to the point DJ helped out so much he walked up to me with with a big smile on his face and ready to work and he get he got me the car I wanted you told me everything that was wro much he walked up to me with with a big smile on his face and ready to work and he get he got me the car I wanted you told me everything that was wrong with it everything I was good with it and he just had a good positive attitude and if you guys ever do another new commercial for twin city I would say put him in it More

Originally brought my ‘14 Durango in for a recall. I asked the service tech to have a salesman look into what my vehicle might look like as far as trade in value. I had no intention of making any deals asked the service tech to have a salesman look into what my vehicle might look like as far as trade in value. I had no intention of making any deals with a dealership at all. DJ reached out to me and he was an amazing consultant, I say that because he went above and beyond what a salesman normally does. Even down to researching all options financially for my situation. Before I knew it I was trading in not only my Durango but my daughter’s Jeep Wrangler Rubicon. He found me an amazing deal on a brand new truck and did extensive research for my daughter and her specific car that she needed. I am blown away by how willing he was to work with our busy schedule. And even bigger how much of an effort he made AFTER the sales, to make sure we were all setup and completely satisfied. I will recommend DJ with absolute confidence he will knock it out of the park. And I will buy from him no matter where he ends up next! More