Twin City CDJR

Customer should be treated with honesty and professionalism I want to share my recent experience at this dealer, and hope it'll be helpful. All the following contents are facts. As a customer, I sincerely hope I want to share my recent experience at this dealer, and hope it'll be helpful. All the following contents are facts. As a customer, I sincerely hope every customer can be treated with honesty and professionalism, and no one else will suffer the same trouble like this from dealer again. 1. On 08/28/2017 I did a diagnosis for my Jeep Cherokee 2014, less than 30,000 mileage. Here is the diagnosis results from the dealer: "Front right rim bent and BOT H. Tires worn uneven on inside. One TPMS sensor broken. " The dealer said my rim is seriously bent and I need to replace the rim, the tires, and the TPMS sensor. The told cost is more than $800. 2. On 09/01/2017 I ordered a rim from the dealer, which was more than $200. I received the rim on 09/07/2017. 3. On 09/07/2017 I went to a professional tire shop. I told them I want to get four new tires, and asked them to install the new rim for me. I also said I need to buy and install a new TPMS sensor. After they inspected my rims, they said they did not understand why I bought a new rim. They said there was nothing wrong with my current rims. They also told me there was nothing wrong with my TPMS sensors. They were all good and no replacement was needed. So I only changed the four tires, without changing the rim and the TPMS sensor. 4. On 09/08/2017 I don't know which one is correct, the dealer or the tire shop. So I went to another tire shop and paid them to inspect my rims and TPMS sensors again. Again, they told me all my rims and TPMS sensors were good. No replacement is needed. At this moment, I started to doubt the dealer's diagnose and suggestions. I called the dealer, and said I don't need the new rim. It was still brand new and I never used it. I asked for a return. They said they were going to charge me for $70 restocking fee. 5. On 09/11/2017 I went to the dealer, showed them the diagnose results from the other two independent tire stores. Then the dealer checked my car again. Here is the diagnose result: "Found right rear rim to have a slight bent. Not unsafe. Not necessarily to replace it. TPMS sensor is good, would need replaced if rim was replaced. " It's weird because the dealer first told me my right front rim was bent, and now he is telling me my right rear rim is bent. I'm very sure that my rims are exactly where they were because there are some markers on the rims. I also double checked this with the tire shop, who changed my four tires. They did not change the location of my rims when they change the tires. It's also weird because they first told me my TPMS sensor was broken, and now they said it is good. The dealer admitted their mis-diagnose for my car. But they did not give any reasonable explanation about this mistake. They allowed me to return the new rim I ordered. 6. Summary This is a very unhappy experience. It caused a lot of trouble for me in the past two weeks. I could not drive my car because they said my rim was bent. I spent a lot of time trying to find the right part to order because rim is expensive and is not available in most of the auto stores in Lafayette area. All this time I spent turned out to be a vain because my rims and TPMS sensors are all good. I seriously doubt the dealer's professionalism. I even doubt their honesty for asking me to order and replace expensive parts which are actually all in good condition. More

Almost killed me!!! The vehicle we bought had a bad alternator and it ruined battery. First time I drove at night on a dark country road and my outside lights went out!! The vehicle we bought had a bad alternator and it ruined battery. First time I drove at night on a dark country road and my outside lights went out!! I didn't know where I stopped cause it was pitch dark over a hill in and intersection. They knew this too. They charged the battery and sold this to a handicap person who almost died on their negligence. They said we had to bring it there for them to look at. In new vehicles everything goes crazy when something wrong. We couldn't drive anywhere so my husband fixed and saved them all kinds of money and they were so rude and wouldn't even pay for parts!! Do u know how bad it sucks to be handicap it's scary every day but what u did to me is stamped in my head!! More

Not your normal Car Dealer run-around I inquired online and received an immediate phone call and an online quote for the price. I set up a time later that day to test drive the vehicle an I inquired online and received an immediate phone call and an online quote for the price. I set up a time later that day to test drive the vehicle and then was told a few minutes later that all was set up and ready to go. The car was pulled from the lot and the keys were pulled off the wall for my visit. When I arrived, the car was ready to go and the deal was just as they had told me over the phone. I had already calculated the numbers so I would know what to expect and they actually beat my numbers by $50. Thank you very much to Joseph Falter and everyone at the Twin City Pre-owned lot. This experience absolutely blew me away. 100% satisfied. Thank you very much. More

Awesome customer service JoAnn Lindsay in the customer service department went above and beyond for me! She is very polite and professional and very thankful for her help whil JoAnn Lindsay in the customer service department went above and beyond for me! She is very polite and professional and very thankful for her help while I was in there! More

Above and Beyond 25 word minimum?! Not enough but Ok... Love these guys! They went above and beyond to make things happen. Highly recommend... Ask for Chris Edwards 25 word minimum?! Not enough but Ok... Love these guys! They went above and beyond to make things happen. Highly recommend... Ask for Chris Edwards More

Deceptive I made an offer on a car online. They accepted. I drove up from Indy to test-drive the car. I called a few minutes prior to my arrival. When I got the I made an offer on a car online. They accepted. I drove up from Indy to test-drive the car. I called a few minutes prior to my arrival. When I got there, they had the car pulled out, started and ready for me to drive. I thought 'wow, what service!'. They told me that the car had been serviced and everything was fine with it. I test-drove the car and everything seemed to be OK. so I went through with the online deal I made. They even offered to drive it down to Indy for me. I thought 'wow, what service!' The day after the delivery, I noticed that the back end was low. Found out there is major rear suspension problems. When the car is turned off, it lowers. When the car is turned on, it raises. No wonder they had the car started and delivered for me. Decievers! Do not trust these crooks! More

Lies and more lies Horrible experience buying my new jeep. I was constantly lied to, and never received 1 apology. All that was said was, "Thank you for sticking with Horrible experience buying my new jeep. I was constantly lied to, and never received 1 apology. All that was said was, "Thank you for sticking with us." I was told that they would, "...make it up to me in the service department.", but I have not been able to schedule a time to go in. I've left 3 messages/emails, and have not received any word. I now do what my 4 other jeep friends do - drive to Indy where customer service is sooooo much better. They've all told me to stay away, but since I live in Lafayette, I wanted to give them a chance. They all thought the same, and ALL have had horrible interactions. I've been finding out how much I've missed by going to Twin City. Apparently I could have been signed up for some plan to get a rental car anytime they perform service, but that was never mentioned or offered. It was also at the other dealership where they went over the features, because Twin City said, "...just look things over and let us know if you have any questions." How do you know what questions to ask when you don't even get any info? I'm finding that there were parts that were not working when my NEW vehicle arrived. Since I was never shown what it was SUPPOSED to do, I didn't know if it was broken, and they apparently didn't check either. Like so many other college-town businesses without competition, they keep their sales numbers high because the cycle of students, so they totally screw you over when it comes to customer service - new customers cycle through all the time, so they don't have to care about keeping customer's happy. More

Luxury Experience Test driving a 2015 Jeep Cherokee Latitude for the weekend, and purchasing on Monday... Absolutely incredible experience. Everyone was such a pleasure Test driving a 2015 Jeep Cherokee Latitude for the weekend, and purchasing on Monday... Absolutely incredible experience. Everyone was such a pleasure to be around, and they went above and beyond to be accommodating. I would recommend that anyone who is looking for a new or used vehicle make sure that they stop at Twin City Dodge, as they will get a luxury experience. More

Pleasant Experience buying a used 300C Bought a used 300C from Rick Bills a few weeks ago and it was a truly pleasant experience. I called ahead and worked with Rick over the phone before d Bought a used 300C from Rick Bills a few weeks ago and it was a truly pleasant experience. I called ahead and worked with Rick over the phone before driving down from Ft. Wayne. I felt he made it worth my time to make the drive and I was right. Rick is a true professional and a no nonsense guy - I'd work with him any time. We're truly happy with our 300 and Rick had everything to do with that - Thanks Rick! More

I Just purchased a used 2012 Ram from Twin City Dodge.I've been to many dealerships in my lifetime, this was by far the best experience I have ever had purchasing a vehicle.The entire staff was fri Dodge.I've been to many dealerships in my lifetime, this was by far the best experience I have ever had purchasing a vehicle.The entire staff was friendly and relaxed, no pressure to buy,worked with me on the price and got me a great interest rate.My salesman was Rick Bills and he was top notch, answered all my questions and made the entire process enjoyable.I will definitely be back to purchase another vehicle. More