Twin City CDJR

I had my son's Charger in for a recall. The work was done in a timely manner but when we picked the car up the headliner had multiple black scuff marks. I called the service department ba The work was done in a timely manner but when we picked the car up the headliner had multiple black scuff marks. I called the service department back and the advisor was rude and forwarded my call to the manager. The call went to voicemail. I left a detailed message and I still have not received a call back. I am very disappointed in the poor service and lack of professionalism. More

Tony handled the process professionally and pleasantly. He explained what was done and ensured all worked was accomplished professionally. He explained what was done and ensured all worked was accomplished professionally. More

All my experiences at this dealership have been very professional and seamless. Have always been treated with dignity and respect. professional and seamless. Have always been treated with dignity and respect. More

In and out in the allotted time. Shuttle was fast and efficient. Quote was accurate. Shuttle was fast and efficient. Quote was accurate. More

Nate and the crew at Twin City are amazing. I couldn't ask for a better crew to work on our vehicle I couldn't ask for a better crew to work on our vehicle More

Always great service! Clean and very friendly at dealership. Would highly recommend this dealership!! This is our third Jeep Clean and very friendly at dealership. Would highly recommend this dealership!! This is our third Jeep More

I would NEVER BUY from this dealership again. I bought a used Sienna from Twins Chrysler Jeep Ram in October 2023 and was told they had to install new tires on the vehicle. In December 202 I bought a used Sienna from Twins Chrysler Jeep Ram in October 2023 and was told they had to install new tires on the vehicle. In December 2023 (4000 miles later) I had to complete a long-distance drive. I started noticing a slight shimmy. By the time I started my return journey, it felt like the vehicle was going to shake off the road. I called a firestone from the road thinking I needed an alignment. It turns out the radial belt on the front driver side had failed: I ended up buying two new tires on the spot As I researched how to file a warranty claim, I discovered the model of tire on the car had been discontinued several years before, and the dealership had actually installed used tires on the vehicle. Obviously, no warranty covered the tires. Since I did not know the history of the remaining two tires, I ended up having to replace them as well. Final replacement bill was over $500 (I was lucky as the tire warranty representative felt sorry for me and replaced one of the tires free of charge). - When I bought the van, it hadn’t been cleaned at all. There was dirt in the back seat, along with some loose change. The inside was dingy and my detailing guy had to steam clean the interior twice to get it to an acceptable standard - The fuel gauge was on empty: the salesman had to ask permission to add enough fuel for me to feel comfortable driving to a gas station. If this is how they treat all their customers, I am surprised they are still in business. I wouldn’t give this dealership one star More

High pressure sales, a bad deal, and no interest in customer satisfaction. The used car I bought may have a fairly major issue and the dealership has basically dismissed me. Hindsight is 20/20, but I w customer satisfaction. The used car I bought may have a fairly major issue and the dealership has basically dismissed me. Hindsight is 20/20, but I wish I would have stayed far away from this place. Twin City has all the makings of a bad dealership. More