Twin City CDJR

Originally brought my ‘14 Durango in for a recall. I asked the service tech to have a salesman look into what my vehicle might look like as far as trade in value. I had no intention of making any deals asked the service tech to have a salesman look into what my vehicle might look like as far as trade in value. I had no intention of making any deals with a dealership at all. DJ reached out to me and he was an amazing consultant, I say that because he went above and beyond what a salesman normally does. Even down to researching all options financially for my situation. Before I knew it I was trading in not only my Durango but my daughter’s Jeep Wrangler Rubicon. He found me an amazing deal on a brand new truck and did extensive research for my daughter and her specific car that she needed. I am blown away by how willing he was to work with our busy schedule. And even bigger how much of an effort he made AFTER the sales, to make sure we were all setup and completely satisfied. I will recommend DJ with absolute confidence he will knock it out of the park. And I will buy from him no matter where he ends up next! More

I wasn’t necessarily expecting to walk away with a used Jeep today, but DJ made it super quick and easy! I have no complaints. It was a great buying experience. Jeep today, but DJ made it super quick and easy! I have no complaints. It was a great buying experience. More

DJ made the experience of buying our first camero wonderful. I would highly recomend anyone to seek DJ out and let him help with your next car. wonderful. I would highly recomend anyone to seek DJ out and let him help with your next car. More

I've bought two used vehicles from Twin City in the past two years. The Salesmen, pricing, processing, and delivery were excelllent. No issues with the vehicles either. If you are shopping for used vehicles two years. The Salesmen, pricing, processing, and delivery were excelllent. No issues with the vehicles either. If you are shopping for used vehicles in Greater Lafayette START HERE. More

Appalling in every conceivable way! I have been calling for almost an hour and no one will answer the phone. They damaged my car on my first service visit, refused to take responsibility, and made me pay for almost an hour and no one will answer the phone. They damaged my car on my first service visit, refused to take responsibility, and made me pay almost $300 for the pleasure. EVERY SINGLE repair they have done since has failed! I was only going here for warranty coverage but I've reached the end of my patience. I'll pull my car by hand somewhere else before I go back to Twin City!!! More

This place is a joke...take your car ANYWHERE else! They fix things that don’t need to be replaced, charging you for unnecessary work; then you find out the original issue remains - plus something else. Th fix things that don’t need to be replaced, charging you for unnecessary work; then you find out the original issue remains - plus something else. They’re either incompetent, or try to sabotage repairs, thus creating more costs for you!! If you call to inquire anything, or make a complaint, they will never call you back...but they “want 5’s on their survey” lol. Please avoid at all costs More

Greg Henson was very helpful did a mazing job getting us new jeep . Did every thing to work with us ty so much G Henson. new jeep . Did every thing to work with us ty so much G Henson. More

DO NOT BUY A CAR FROM HERE!!! DO NOT BUY A CAR FROM THE USED LOT!!!!!! Twin City doesn’t deserve the one star that Google forces me to rate. I sat inside this dealership and wi DO NOT BUY A CAR FROM THE USED LOT!!!!!! Twin City doesn’t deserve the one star that Google forces me to rate. I sat inside this dealership and witnessed the owner film a commercial. He exact words were, “Here at Twin City we guarantee your purchase to be fast, east, transparent, and collaborative". My purchase was anything but these 4 things. The salesman (if you can even call him that, crook is more like it), Dennis, stated he worked there for 18 years. Asked me where I was from. Why I was purchasing a vehicle. If I had kids, so on and so forth. I told him I am a Californian native (salesman’s red flag, probably don’t know the Indiana laws to buying a car, maybe he should use common sense and inform her, but he saw it as a way to take advantage of someone in a very tight spot) and the reason for my purchase was I was in a severe accident that left my legs mangled and my car totaled. The guy even asked if I had a trade in!!! My car is totaled, sitting at JT recovery waiting for Insurance to pick it up. From the moment I told him these things, he began to care less and less about me and more and more about his commission. Any time something came up, he just kept saying we can run your credit through another bank to get you a lower down payment. I came in with a bank that I was using and refused to go somewhere else. This salesman took it upon himself to run my credit 3 separate times, without my approval. I kept telling him no, I am using my own bank. Fast forward to the purchase of the car – he could care less about my purchase. First of all, the morning that I specifically set up at 830 appointment with him, he decided to double book himself. Forcing us to sit there an extra hour while we waited for his other customers to wrap up. He never told us about double booking himself, rather I saw it up on the white board that he had two customers coming in at 830. Knowing we have a child, he could have cared a little more about my time, rather than making his commission. That Saturday night I drove my car to Indianapolis to find it is a horrible car. During my sale, Dennis was so wrapped up in making his money; he never told me here in the great state of Indiana you can take the car home over night to make sure it fits YOUR NEEDS! Sunday morning comes and I wanted to call in only to find that they are closed. Again, I am from California. Car sales are NOT illegal on Sundays. In fact, that is when dealerships sell the most cars. Monday morning rolls around, I text him before the dealer opens. I tell him that it just isn’t working out. I called with PLENTY of time before paperwork was truly filed. He put me off. Said he would call me Tuesday morning. Tuesday afternoon rolls around and I text him begging him to respond with something, because he just told me on Monday that Tuesday morning are best for him. He then pushes me back until Friday with the excuse that Monday and Tuesday are very busy days and he doesn’t have a manager in the dealer all week. At that point, paperwork had been filed and it was becoming too late. He claims he spoke to his “GM” and they would offer me over $4,000 LESS on the car I bought 6 days prior to that. Leaving me completely unsatisfied and hating my car! There are SO Many issues with it! The car was in an accident they never reported. They fixed the headlight and refused to tell me. It has alignment problems. It runs rough and the back doors are hard to open because of another accident. This is a 2017 vehicle that I paid over $20k for and they could careless how my experience was, how I like the car, or anything about me. At least when I went to the little Del Real shop on 52, he would text me to make sure the vehicle is working well and fix ANY issues I had. Save yourself the stress and go ANYWHERE but here!! These salesmen are horrible. The owner is a complete liar. They only care about your money, not you!!!!! More

Just Lazy Worst experience at a dealership I’ve ever had. I knew exactly what I wanted to buy and the guys at the dealership had no clue how to even get me a pr Worst experience at a dealership I’ve ever had. I knew exactly what I wanted to buy and the guys at the dealership had no clue how to even get me a price. They had no desire to even try to find what I was looking for and their prices changed almost daily on a fixed set of options. More

Terrible Customer Service Terrible customer service from Joe Halsema the Sales Manager. I bought a 2018 Jeep Renegade and it was in the shop within the 1st week. Needed new air Terrible customer service from Joe Halsema the Sales Manager. I bought a 2018 Jeep Renegade and it was in the shop within the 1st week. Needed new air conditioning unit and lines. Got the vehicle back and now the 4WD service light is on and it won't engage into 4WD. Tried giving the vehicle back or swapping into something different. I hate the fact that I bought a new 2018, spending $30,000 and it's already having major service issues. Joe's response to me is that it is now both mine and Chase's problem. He will NOT accept the vehicle back or allow me to get something different. He threatened to tow the vehicle off his lot and that I can just deal with a repossession and the destroyed credit. No wonder Twin City has a bad wrap around town. Wish I would've read the reviews before purchasing. I will never buy or refer anyone to that dealership again. Lesson learned the hard way. More