Twin City CDJR

I paid for rental car for 2 days when I brought my truck in for a warranty issue that I was supposed to get my vehicle back the same day. This was because repair took a little longer then expected. That is in for a warranty issue that I was supposed to get my vehicle back the same day. This was because repair took a little longer then expected. That is understandable. However, they would not release my truck back to me until they got payment from warranty company. Which is also somewhat understandable. This was pre-approved warranty work. The service center didn't submit the paperwork to the warranty company correctly and didn't call to check on it either. They also didn't call me to update me on situation. This cost me on a rental I should have never had to purchase. I only got them to check on warranty payment when I physically went back to store out of frustration. They didn't offer to pay for rental and I was left paying for their mistakes. VERY DISAPPOINTED More

Quality service with knowledgeable staff. They are courteous and respectful, willing to take the time to answer my questions. They are courteous and respectful, willing to take the time to answer my questions. More

The service team at Twin City is always fantastic to work with. Always upfront and honest. with. Always upfront and honest. More

Quality of work was great and they were very friendly and informative. Glad I chose them for the work informative. Glad I chose them for the work More

Staff is always friendly and helpful. Work is done on time and done correctly. I would recommend them highly Work is done on time and done correctly. I would recommend them highly More

Your prices on oil change has has gone up almost 30 to 40% over the last three years. It’s almost impossible to afford anymore. The person that checked me in seemed very distracted and kept making excus 40% over the last three years. It’s almost impossible to afford anymore. The person that checked me in seemed very distracted and kept making excuses for the faulty computer system. my car sat in the ready to go bay for 15 minutes until I finally asked someone if I could check out. More

My hood was a not straight from the factory and they straightened it out for me. straightened it out for me. More

Marc was very nice when I spoke to him but he did not explain how long it would take for my repair of a seat cover and steering stabilizer. I called on the next day and asked about it and was told it was explain how long it would take for my repair of a seat cover and steering stabilizer. I called on the next day and asked about it and was told it wasn’t in the shop yet even though my appt was 945 on a Friday. He never gave me an update on when it would be done. I would never recommend this service center to anyone and would rather drive to Kokomo to have repair done. More

Paul is great to work with every time! Smooth transaction and customer service is fantastic. He deserves a raise! Smooth transaction and customer service is fantastic. He deserves a raise! More

Good service. A little pricey. I feel confident taking my Jeep in for service. Loved my service rep A little pricey. I feel confident taking my Jeep in for service. Loved my service rep More