Twin City CDJR

Communication was horrible. Felt lied to when whenever speaking to anyone.. truck lost power after visit. Tows like a dog now. And one of the main issue is still not fixed. Felt lied to when whenever speaking to anyone.. truck lost power after visit. Tows like a dog now. And one of the main issue is still not fixed. More

Eli was wonderful to work with! He listened to my wants/needs and got me into the Jeep of my dreams. Will definitely be doing business with Eli and Twin City again! He listened to my wants/needs and got me into the Jeep of my dreams. Will definitely be doing business with Eli and Twin City again! More

Everything at the time was perfect and I was treated with respect. I will be back soon for more service's. respect. I will be back soon for more service's. More

Was a very nice experience. I felt well cared for. Also liked the ease in which everything was handled. Very computer friendly. I felt well cared for. Also liked the ease in which everything was handled. Very computer friendly. More

Job was done quickly and well and they communicated the whole time. Nice people there whole time. Nice people there More

Tom is the Best. Always a fun experience and we appreciate his help when we purchase vehicles. Always a fun experience and we appreciate his help when we purchase vehicles. More

Fantastic - always accommodating and willing to go the extra mile for their customers to make sure they are satisfied extra mile for their customers to make sure they are satisfied More

I live one hour away from Twin City in Lafayette. I chose this service department over my local dealership because I had prior business with them and it was good. Since I live so far away I dropped m I chose this service department over my local dealership because I had prior business with them and it was good. Since I live so far away I dropped my vehicle off on Sunday evening and put my key in the drop box. I receive a call from a lady with Twin City on Monday asking if I could set my appointment for the following week instead of the week it’s scheduled due to a shortage of technicians. I advised her that my car was already there and I live a hour away and I’m not coming to get it so it can set there until they finish it. The lady said ok she would get with service and get something figured out and try to have it done by Friday. I called on Wednesday for an update and the technician wasn’t at work that day and was told he would be back Thursday. I called Thursday and the technician assigned to my vehicle wasn’t there because of a family medical issue which is understandable. I get a call from a guy on Friday and he said they Fixed the recall and Put new battery in key fob and said there are no issues with it not being detected anymore and the battery was just low. I started to explain and kind of argue that I already put new batteries in all 4 of my key fobs prior but instead the person I talked to on the phone said just keep an eye on it and if it does it again then bring it in. So we pick up our vehicle and the same day it does it again. Saying key fob not detected. What I believe happened is the technician was out all week and then tried to come back on Friday and get it all done to stick to the schedule of when they said they would try to have it finished. Fact of the matter is I wouldn’t have cared if they kept my vehicle an extra week if you would’ve not rushed the job, taking me for a fool, and completed properly diagnosing the key fob problem. That service is the same that I can get at a dealership that’s half the time away from me!! More

Twin city has great customer service. I always appreciate how they do their best to get me in and out quickly! I always appreciate how they do their best to get me in and out quickly! More

Greg Henson is a great salesman but the service department could be better. When a service is scheduled and then ignored, it makes for unhappy customers. department could be better. When a service is scheduled and then ignored, it makes for unhappy customers. More