Twin City CDJR

You got a low rating because my truck has been there for over two weeks. It's a long story and I'm probably not the right person to ask. I'm not really mad just frustrated that it's taking this long. There over two weeks. It's a long story and I'm probably not the right person to ask. I'm not really mad just frustrated that it's taking this long. There are a lot variables to the story. Tony Cron is who you need to talk to. Tony has been good to work with, but I'm not a mechanic and don't understand most of what he is explaining. (It's a computer problem) I figured taking my truck to a dealer (I have a Dodge Dakota) that I would be in good hands. My truck is my business service truck. Hopefully they can figure it out so I can quit renting trucks. Thank you! More

Everyone is so nice and helpful . We love our 2022 Traverse. Paul Perigo found us the perfect car at the right price. Thank you! We love our 2022 Traverse. Paul Perigo found us the perfect car at the right price. Thank you! More

The team at twin city always helps me with anything I need including taking care of my kids vehicles with us being states away! Tony is amazing at helping us with service issues!! Thank you Nate as well! need including taking care of my kids vehicles with us being states away! Tony is amazing at helping us with service issues!! Thank you Nate as well! More

Marc communicated very well. Car was fixed very fast. Car runs great now. Will use this shop in the future. Car was fixed very fast. Car runs great now. Will use this shop in the future. More

Communication was horrible. Felt lied to when whenever speaking to anyone.. truck lost power after visit. Tows like a dog now. And one of the main issue is still not fixed. Felt lied to when whenever speaking to anyone.. truck lost power after visit. Tows like a dog now. And one of the main issue is still not fixed. More

Eli was wonderful to work with! He listened to my wants/needs and got me into the Jeep of my dreams. Will definitely be doing business with Eli and Twin City again! He listened to my wants/needs and got me into the Jeep of my dreams. Will definitely be doing business with Eli and Twin City again! More

Was a very nice experience. I felt well cared for. Also liked the ease in which everything was handled. Very computer friendly. I felt well cared for. Also liked the ease in which everything was handled. Very computer friendly. More

Everything at the time was perfect and I was treated with respect. I will be back soon for more service's. respect. I will be back soon for more service's. More

I live one hour away from Twin City in Lafayette. I chose this service department over my local dealership because I had prior business with them and it was good. Since I live so far away I dropped m I chose this service department over my local dealership because I had prior business with them and it was good. Since I live so far away I dropped my vehicle off on Sunday evening and put my key in the drop box. I receive a call from a lady with Twin City on Monday asking if I could set my appointment for the following week instead of the week it’s scheduled due to a shortage of technicians. I advised her that my car was already there and I live a hour away and I’m not coming to get it so it can set there until they finish it. The lady said ok she would get with service and get something figured out and try to have it done by Friday. I called on Wednesday for an update and the technician wasn’t at work that day and was told he would be back Thursday. I called Thursday and the technician assigned to my vehicle wasn’t there because of a family medical issue which is understandable. I get a call from a guy on Friday and he said they Fixed the recall and Put new battery in key fob and said there are no issues with it not being detected anymore and the battery was just low. I started to explain and kind of argue that I already put new batteries in all 4 of my key fobs prior but instead the person I talked to on the phone said just keep an eye on it and if it does it again then bring it in. So we pick up our vehicle and the same day it does it again. Saying key fob not detected. What I believe happened is the technician was out all week and then tried to come back on Friday and get it all done to stick to the schedule of when they said they would try to have it finished. Fact of the matter is I wouldn’t have cared if they kept my vehicle an extra week if you would’ve not rushed the job, taking me for a fool, and completed properly diagnosing the key fob problem. That service is the same that I can get at a dealership that’s half the time away from me!! More

Fantastic - always accommodating and willing to go the extra mile for their customers to make sure they are satisfied extra mile for their customers to make sure they are satisfied More