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Twin City CDJR

Lafayette, IN

Overview
Employees
Reviews
Vehicles
4.3
334 Reviews
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3838 State Rte 38

Lafayette, IN

47905

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Showing 334 reviews

April 08, 2025

He did a good job on telling us what the jeep was about how to use it More

by GAPETERSON200049
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivan Escalera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2025 -

Twin City CDJR responded

Thank you for the 5-star review! We are thrilled to know you had a pleasant experience with Ivan!

April 05, 2025

Unprofessional, inconsiderate, lies, worst I've ever dealt with. Drove an hour for a appointment that I made online with a sales rep and manager but when we arrived the sales team said they didn't know More

by Twwidner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
On line sales
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Apr 09, 2025 -

Twin City CDJR responded

We apologize for the negative experience with us. Please reach out to Nate Barrett at nate.barrett@drivechariot.com to further chat about this situation.

Apr 09, 2025 -

Twwidner responded

Nate Not sure what you could say that would justify the total lack of professionalism that Twin City CDJR exhibited towards a potential customer. However, please be sure to discuss this situation with ALL employees involved. From the incompetence of the internet representative and manager to the sales person at the dealership who came up with the story, and lets not forget the person who called me only after my 3 reviews to tell me that the jeep WAS forsale and a mistake was made. Before we discuss anything you might want to all get your stories straight so atleast its one big lie and not several different ones again. Please enlighten me on what the truth actually is and how i should be understanding about waisting one of my weekend days along with gas money to spend 5 minutes at a dealership that is covering up the truth. Open for public discussion when ever you wish. Sincerely Tim Widner

Apr 09, 2025 -

Twwidner responded

Nate Not sure what you could say that would justify the total lack of professionalism that Twin City CDJR exhibited towards a potential customer. However, please be sure to discuss this situation with ALL employees involved. From the incompetence of the internet representative and manager to the sales person at the dealership who came up with the story, and lets not forget the person who called me only after my 3 reviews to tell me that the jeep WAS forsale and a mistake was made. Before we discuss anything you might want to all get your stories straight so atleast its one big lie and not several different ones again. Please enlighten me on what the truth actually is and how i should be understanding about waisting one of my weekend days along with gas money to spend 5 minutes at a dealership that is covering up the truth. Open for public discussion when ever you wish. Sincerely Tim Widner

March 28, 2025

Tom was great but the guy who handled my paper work i was not thrilled with. He was not very warm or friendly. He was just interested in completing the paper work not explaining anything. Tom came in and More

by SKYMAD298
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Yater
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2025 -

Twin City CDJR responded

Thank you for taking the time to share your feedback. We’re happy to hear that Tom provided excellent service and helped you find a better warranty option. We apologize if the paperwork process wasn’t as pleasant as it should have been and appreciate your honesty. Your comments are valuable to us, and we’ll be sure to address this with our team to improve the experience for future customers. Thank you again for your business, and we hope to have the opportunity to serve you better in the future.

March 28, 2025

Tom was extremely helpful and professional. Additionally, everyone at the dealership was responsive and friendly. More

by JPRIEST70
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Yater
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2025 -

Twin City CDJR responded

Thank you so much for your kind words! We’re thrilled to hear that Tom and the rest of our team were able to provide you with a helpful and professional experience. We pride ourselves on being responsive and friendly, and we’re so glad that came through during your visit. We appreciate your feedback and look forward to serving you again in the future!

March 25, 2025

Love Tomn. He always makes magic happen and I always leave happy and feeling like family. More

by brittereynolds
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Yater
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2025 -

Twin City CDJR responded

Thank you so much for the amazing review! We’re thrilled to hear that Tom has consistently made your experience so special. We’re proud to treat every customer like family, and it’s great to know Tom has made such a positive impact on your visits. We truly appreciate your kind words and look forward to continuing to serve you in the future!

March 24, 2025

Been coming here for years. Always satisfied with the experience. This makes the 6th vehicle over the years. More

by SHANEWATTERSON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Henson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2025 -

Twin City CDJR responded

Thank you for your continued trust and loyalty! We’re thrilled to hear that you’ve been satisfied with your experiences over the years. It’s an honor to have helped you with your 6th vehicle! We truly appreciate your business and look forward to assisting you for many more years to come. Thanks again for being part of our family!

March 21, 2025

Honestly the whole experience was a pleasure. From my wife looking alone to whole family in attendance. Tom and Twin City surpassed expectations. More

by Bryan Smith
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Yater
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Twin City CDJR responded

Hi Bryan, Thank you so much for your kind words! We're thrilled to hear that your experience with Tom and Twin City exceeded expectations. It's always a pleasure to be part of such an important moment for families, and we're happy that we could make it a smooth and enjoyable process. If you ever need anything in the future, don't hesitate to reach out. Thanks again for choosing us!

March 19, 2025

Ellie Authement is just starting out but she’s a great salesman, friendly and eager to help anyway she can More

by lincoln_9982
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ellie Authement
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Mar 24, 2025 -

Twin City CDJR responded

Thank you for taking the time to leave such a great review! We’re so glad to hear that Ellie made a positive impression. She’s definitely a rising star, and we’re thrilled to have her on the team. We’re sure she’ll continue to do amazing things, and we appreciate you recognizing her friendly and helpful attitude. If you need anything else, don’t hesitate to reach out. We’re here to help!

March 18, 2025

They,worked with us to get us in our new truck. thank u guys for the work you did for us More

by allentruck20
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivan Escalera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2025 -

Twin City CDJR responded

Thank you so much for the kind words! We’re so glad we could work with you to get you into your new truck. It was our pleasure to assist you, and we truly appreciate your trust in us. If you need anything else or have questions down the road, don’t hesitate to reach out. Enjoy your new ride!

March 17, 2025

Fantastic experience all around. Ivan, Marissa and Paul were very easy to work with. I will keep Chariot in mind for anyone I hear of looking to buy and when I'm ready in the future. More

by aburwell0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Perigo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ivan Escalera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marissa Mendoza
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Apr 03, 2025 -

Twin City CDJR responded

Thank you so much for the fantastic review! We’re thrilled to hear that Ivan, Marissa, and Paul made your experience easy and enjoyable. We truly appreciate your recommendation and are grateful for your support. We’ll be here when you’re ready for your next vehicle, and we’ll happily assist anyone you refer. Thanks again for choosing us!

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