Tuttle-Click's Tustin Chrysler Jeep Dodge Ram

WORST EXPERIENCE EVER I don’t know where to start but this by far has been THE WORST CAR EXPERIENCE I’ve EVER had. I had tried to run a co-signers credit along with mine an I don’t know where to start but this by far has been THE WORST CAR EXPERIENCE I’ve EVER had. I had tried to run a co-signers credit along with mine and they had informed us that the co-signerers credit was “frozen” and they weren’t able to use it in which I had to fully sign for my first car under my name and got a higher interest rate. It was 11pm the credit bureau wasn’t open so we weren’t able to call. First thing the following morning we call to find out the credit wasn’t frozen and when we bring it to the attention of the dealership they inform me it’s to late to add the co-signer and that actually they weren’t able to find the name not that it the account was frozen. Also the financial manager was very rude making comments like “next time come alone don’t bring so many people” “you kept us here all night” and before we had gotten to a price I was satisfied with he said “really we’ve been here all this time and your not going to sign”. Then after all was said and done I was finally leaving the lot (not fully satisfied since my co-signer would of without a doubt dropped my interest rate) and I get home to realize I have almost an empty tank of gas. I call the following morning to ask if they can fill it up because every car experience I’ve had they always make sure to fill the tank full. The salesmen responds at first by not wanting to and saying he doesn’t think they do it anymore after a few minutes of arguing he finally gives in to filling the tank and we agree on a date for me to take the car in. (TO TOP IT OFF I GO TO THE DEALERSHIP ON SUCH DATE TO FILL THE TANK AND THEY REFUSE TO FILL IT AND COME BACK SAYING THE SALESMAN IS NO LONGER THERE AND THE MANAGER DENIES EVER AGREEING.....) Finally I think this whole headache nightmare experience of a buy is finally over, then I find out while I’m on vacation that they deposited my down payment check that was dated for 2 weeks later and they had agreed they wouldn’t cash it before the 2 weeks. So now I’m on vacation out of the country ,my bank account is negative & I’m getting charged international for every second I’m on the phone with them trying to get me money back. The shady financial manager was “busy” and after several calls I finally got a hold of a sales manager who almost didn’t help and tried to justify the actions of the finacial manager....after a long phone call of arguing I was thankfully able to get my money and overdraft fee back given that I was right and they don’t care about anything but getting their money. When I came in they were all pouring themselves trying to “help” but as soon as you sign they could care less about customer service. I HIGHLY DO NOT RECOMMEND THIS DEALERSHIP if your looking for HONEST and RESPECTABLE workers. I will never purchase another vehicle from here again. THIS IS THE WORST EXPERIENCE IVE HAD they are very shady and will do anything to get your money but do absolutely NOTHING to keep your business. I’m disgusted at how this dealership does business. Save your self a nightmare and DO NOT BUY FROM THIS DEALERSHIP! More

I serviced my vehicle, a 2001 Dodge 4.7 V8 SUV at this center twice and I am very impressed on how they go far and beyond customer service satisfaction. My first experience at the center was impressin center twice and I am very impressed on how they go far and beyond customer service satisfaction. My first experience at the center was impressing. Because I had a check engine indicator light on I knew that servicing the vehicle at the dealership would be more expensive then getting it serviced at a local oil change/tire retail store. Overall, when receiving a call only 2 days after I dropped off the vehicle the service rep advised that it was only a bad gas fuse block that needed to be replaced. The highlight of the conversation is that he didn't try to sell me other services that I didn't need.Service dealerships get a commission for every car they service so by more services on a car means more $$$ and the rep did not advise of that. My second experience involves a recent recall (check your vehicle recall info bi-annually) involving my engine. I dropped the car on Saturday. Sales advisor Randy Lewis stated that it would be serviced on Monday. When contacting the service center at the dealership, I forgot the person's name so I was maybe talking to another advisor. Working in the business industry commission is everywhere so I asked the unfamiliar advisor, "Do you get commission?" Advisor stated, "Yes we do, however we only work as a team together." That surprised me. After 2 hours I called again and Randy Lewis was in charge of my vehicle and he advised that my SUV is ready to be picked up. Again Randy did not try to sell me something that I did not need at the moment. I am very satisfied on how they manage customer service as a virtue. In the past with my other vehicles I have spent thousands of dollars on unnecessary parts and services that my vehicle really did not need and to experience this type of customer handling at Tustin Dodge really impresses me. I recommend this dealership to any and everybody for all types of automobile (Dodge) services and parts! More