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Tuttle Click Mazda
Irvine, CA
72 Reviews
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Showing 72 reviews
October 29, 2018
Terrible experience I visited this dealership in the evening on Friday 10-26-18 and was approached by Keith Ross. He asked if we had any questions to which we replied tha I visited this dealership in the evening on Friday 10-26-18 and was approached by Keith Ross. He asked if we had any questions to which we replied that we were just looking and we pointed out the cx5 we were interested in. We explained to Keith our situation with wanting to trade in my truck and potentially get into the cx5 with a lease. He said since my truck was a Chevy, they wouldn't give me a good trade in price and that we should try carmax. I appreciated his honesty. So, the following day I took my truck to carmax for the appraisal. They offered me $25,000 for my truck. I drove back over to see Keith and talk to him further about the deal, or so I was hoping. I walked onto the lot and waved Keith over. He approached me and I explained that I had gone to carmax like he suggested and I let Keith know what carmax offered. He immediately told me that they would not offer me that much since they are a Mazda dealership and a lifted Chevrolet truck wasn't something they would keep on their lot and would probably auction it off. All of this without even getting it appraised from their guys. I asked him if this dealership participated in the Costco Auto Buying Program. He said they did not, but if another Mazda dealership which does participate in the program offers me X amount for my truck, they could honor another Mazda's appraisal. He also told me that all I had to do was go into a Costco and have them do the appraisal. I knew this was incorrect information as I work for Costco and have to the last 14 years. I explained to Keith that this was not how it works and I told him how customers go about it. His response back to me was "I know, and what I am telling you is we will honor another Mazda's offer". At this point I was upset and did not appreciate being spoken to that way. Not only is Keith unfamiliar with certain dealership programs that other customers would wonder about, but he was very rude. I went home very disappointed and frustrated. I went onto the Costco Auto Buying Program website and found the Tustin Mazda (OC MAZDA) dealership does participate in the Auto Buying Program. I sent an email and heard back from them VERY quick. I explained my situation, my previous experience at Tuttle Click Mazda and what I was hoping for. Janell was extremely friendly and helpful. Sunday afternoon (the very next day), I went to Tustin Mazda and made a deal. They matched Carmax's offer, gave me the pricing for the Costco Auto Buying Program and I walked away with a beautiful brand new 2018 Mazda CX-5. I will NEVER go back to Tuttle Click Mazda. More
by benson2431
Employees Worked With
Keith Ross
August 30, 2018
Alex Torres is your “go-to” guy! I honestly wanted a different type of car, but was so dissatisfied with the way I was treated at other dealerships, I started looking at makes like Ma I honestly wanted a different type of car, but was so dissatisfied with the way I was treated at other dealerships, I started looking at makes like Mazda that I had not previously considered. My friends and I had lunch, then penciled in “Mazda” and “Chevy”. As soon as I met Alex I looked for the old “BS”...didn’t find it. He was awesome, patient and sold me the car I was looking for even though I had never owned a Mazda before! (p.s. - I LOVE IT!!!! CX-5!!!!) One of the friends with me just may look Alex up in the next few weeks, because he is looking to buy (I don’t think we told Alex then)! I would say it would be worth your time and money to at least talk to the guy. (Alex took me SERIOUSLY and I felt respected by him, for what that is worth at a car dealership). More
by Owner of a Blue Unicorn
Employees Worked With
Alex Torres
March 31, 2017
Tuttle Click Mazda Fairly good for auto purchase, but lack of explanations for finance forms, and poor service dept. management. No follow up, and non personable. Go el Fairly good for auto purchase, but lack of explanations for finance forms, and poor service dept. management. No follow up, and non personable. Go elsewhere. More
by Mazda
Employees Worked With
Aaron in Service
January 10, 2017
Remote Battery Replacement I walked in to have my remote battery changed and was in and out in 5 minutes. Fredy Campos assisted me and was nice and efficient! I walked in to have my remote battery changed and was in and out in 5 minutes. Fredy Campos assisted me and was nice and efficient! More
by Mazda CX9
Employees Worked With
Fredy Campos
June 27, 2016
Consistently poor service Unfortunately this dealer has provided consistently poor service with sub-par communication for years. I have had more than one vehicle serviced here Unfortunately this dealer has provided consistently poor service with sub-par communication for years. I have had more than one vehicle serviced here over the span of 3 years and the service has always been pretty bad. The only reason I have returned is because they are the closest dealer )the next dealer being nearly 40 mins from my home.) This has spanned different service management staff and service writers. Quality of work has been poor (damaged parts, grease on interior of vehicle, and absurd turn around times for very simple work). It's quite obvious that they are understaffed with service technicians and service writers (only 1 service writer every bring in my vehicle, regardless of time of day.) Time to drop off and pickup a vehicle is off the charts slow (30+ minutes almost every time). Service staff is friendly (no issue there) but seem to be overwhelmed every time I visit) Communication is also been consistently poor. Calls into the service dept are almost put on very long holds. Promises of return phone calls sometimes don't happen at all.. even with several follow up calls to try and get in touch. (once again.. seems to be due to lack of staff) Picking up your vehicle is always glacially slow. I even call ahead to make sure my "paper work" is closed out/finalized before arrival and it rarely is.. causing even more delay. I plan on traveling the extra distance to the Tustin dealership next time around. More
by OCMazdaOwner
Employees Worked With
Tyler Boreguard (no longer at dealer), and current service staff as of 6/22/2015
July 03, 2015
poor customer service Chris the manager is very unprofessional and will come and tell you the monthly payment agree to it and then tell you you owe $3500 at sign in. Also u Chris the manager is very unprofessional and will come and tell you the monthly payment agree to it and then tell you you owe $3500 at sign in. Also uses profanity. We were waiting for a callback for two days from Daniel they left us with no options they just wanted us to sign the term .they wanted to sell the car at the price they wanted. We were extremely disappointed customer service is horrible!! More
by king
Employees Worked With
Chris Daniel
January 03, 2015
Service Yesterday was the last day I will take my Mazda here for service. I got my car towed in because it wouldn't start. It's been under 3 years and I hav Yesterday was the last day I will take my Mazda here for service. I got my car towed in because it wouldn't start. It's been under 3 years and I have under 30k on the car. They end up telling me it's a Battery issue and that they also had to swap a faulty Mass Air Flow sensor. They don't offer free replacements of batteries for factory batteries everything is pro rated so I would have had to pay $120. That seemed ridiculous to me so I asked if I could just jump start the car to get it out of there. The consultant informed me that it couldn't be jumped or charged. That they had to push the vehicle in and out. He said the only time the vehicle would start is if they put a new battery in and that a jump box didn't work. The two options he gave me was to pay for a tow or buy his battery. Luckily I work at a dealership in the parts department and I have friends that are auto techs. So I brought a tech with me. The tech found it hard to believe that a jump box that puts out more amps than a battery wouldn't be able to start the car. But the consultant was confident when he told me the car was completely dead. Now in my industry I have jump started cars without batteries in them so I knew what they were saying was bull crap. I humored him and signed my paperwork. My friend walked out to his car and grabbed a jump box. As the consultants were watching us from inside we hooked the jump box to my vehicles terminals. I turned the key and guess what? First try the car started up. After reving the engine to show them we called there bluff we left. These guys are snakes. And to think I bought my car there and they told me if I'm a loyal service customer they would take care of me. More
by Mac
Employees Worked With
Service
October 26, 2014
Bankrupcy Ok we saw online a 2009 mazda CX-9. It was in excellent condition only 63,000miles. While we were just going there to test drive this vehicle. We were Ok we saw online a 2009 mazda CX-9. It was in excellent condition only 63,000miles. While we were just going there to test drive this vehicle. We were in bankrupcy. We knew we couldn't open a line of credit till it was discharged. We only went there because of curiosity of this vehicle for future reference. But they said they could let us leave with the vehicle today. So we thought how is this?. Ok we stupidly left with the car thinking this is so cool. We have been back 3times sighting the contract 3ft long paper. Then they call us back again and again. And finally they say we need $4000 dollars and 2"car payments. We're like ok NO. This all stems from they cannot get someone financed while in bankrupcy. See they are getting in trouble for this and trying to fix it by having us pay bucu money. We are giving the car back. Oh and we gave them $0 dollars. I guess it was a free car for 2months. Beware of them. I can't believe this is a huge dealership and they treat u like a Santa Ana dealership on harbor blvd. this is a huge inconvenience. More
by Mykings1
Employees Worked With
N/a
October 05, 2014
My experience I saw a mazda6 I was interested in so I came to visit Tuttle click mazda. I walked into there sales grounds to be approached by a blonde lady sales re I saw a mazda6 I was interested in so I came to visit Tuttle click mazda. I walked into there sales grounds to be approached by a blonde lady sales rep. If I hadn't thrown her card away I wouldn't certainly give you her name. I asked for the car she showed me 3 models, I was really thinking of buying the car that day until she said yes the trunk is also very big it can fit a lot of "guns" in the back very securely. I looked at her baffled but she just went on about it. I don't know if this because we are in Orange County and a certain type of persons can say what they want and how they liked but really what was she thinking? Why not say camping supplies or going away on a vacation fit all these suitcases in. After that I was pretty much done. So Tuttle click I would retrain someone. Awful. More
by Rell1
Employees Worked With
Blonde lady.
September 17, 2013
This place is aweful! We purchased my father's first Mazda from this dealer about 5 years ago and went in today for a trade-in hoping to get the 2014 Mazda6. Last December we went in to look at a Mazda Mazda from this dealer about 5 years ago and went in today for a trade-in hoping to get the 2014 Mazda6. Last December we went in to look at a Mazda for my brother and spoke to a salesman outside for 5-10 minutes and we told him we were going to look around the lot and would let him know, after 10-15 minutes we went inside and asked for the guy were just talking to and they said ok we'll find him for you, 15 minutes later somebody else came and said "oh he went home" !!!!! We were shocked from lack of service, so we end up going to Fletcher Jones Merceds a few days later and ended up trading 4 cars (myself, my husband, my brother, and my mom!!!) and got 4 brand new Benz! Exactly!!!! But today (regretfully) we decided to give Tuttle Click Mazda, another chance, in order to trade in my father's car. From the very beginning Carl talked like a true "car sales man" , it was straight from a script, word by word! Then without test driving the car we decided to go in and talk numbers (since we already had a Mazda6 in the past). He got some information from us (basic driver's license info, nothing to check Credit with) and came back and told us we need to put down $10,000 per his manager on a $25,000 car! My family and were actually pretty shocked and offended by this ridiculous offer! Meanwhile i was talking to Huntington Beach Mazda dealership, i had told them what we were looking for and the price, they told me they could meet our needs and we should go there. We told Carl about the deal at Huntington Beach and he said "they can't give you that price but I'll run it by my manager" he came back and told us "sorry we can't do that (even thiugh earlier he told us that they are the only dealer in OC who will match the offers made by other dealerships!) and they are lying to you just to get you in, if that's the price they are offering you just tell them to fax it to us but they probably won't because they can't give you such deal" so we got up to leave and as were we were leaving he said " let me know how it goes because i would be interested in knowing how they made you that kind of deal" by that time I was very annoyed by their horrible service and told him " i'll just bring the car over tomorrow to show up how" we went to the Huntington Beach Mazda Dealership and got the best price on the car and lots of incentives and the exact payments and amazing customer service as we deserved! These people should just close their doors for good! Just an aweful experience! More
by Mnouri
Employees Worked With
Carl yazbek
