Tuttle Click Capistrano Ford

Usual Oil Change.. My dealer Service Rep. Bob Coleman is always my go too guy at the dealership. He is so professional and courteous. Been helped by him for years.. . My dealer Service Rep. Bob Coleman is always my go too guy at the dealership. He is so professional and courteous. Been helped by him for years.. . Would always recommend him.. More

Excelente Ask for Ryan or Ash nice peaple great experisce I got a f150 got a great deal they show me all my options no pressure they was very nice peaple Ask for Ryan or Ash nice peaple great experisce I got a f150 got a great deal they show me all my options no pressure they was very nice peaple More

Good service reps Service is excellent and it’s great being able to get service up to midnight. Service reps are excellent. The waiting area is comfortable with free co Service is excellent and it’s great being able to get service up to midnight. Service reps are excellent. The waiting area is comfortable with free coffee. More

Quality service I purchased my Ford Expedition about 14 years ago from this dealer & all service & repairs have been performed by them. They do good work as vehicle c I purchased my Ford Expedition about 14 years ago from this dealer & all service & repairs have been performed by them. They do good work as vehicle continues to run well. More

Perfect experience! The most pleasant, informative and easiest experience I have ever had buying a car! The team was so helpful amd easy to work with from the first step The most pleasant, informative and easiest experience I have ever had buying a car! The team was so helpful amd easy to work with from the first step onto the property! More

Late, poor communication, messy Dropped my truck for an oil change at 8:15 am. Had to call four times to confirm it was done. Told it was and arrived at 1:15. Waited another 45 minut Dropped my truck for an oil change at 8:15 am. Had to call four times to confirm it was done. Told it was and arrived at 1:15. Waited another 45 minutes because it wasn’t done. Got home and had oil leaking on my driveway. Took it back. Was told it would take ten minutes to clean it up. 30 minutes later they were still “cleaning” it...zero sense of urgency. Only after I had to lose my temper did they get it done. Finally it was done at 4:15. They took advantage of me dropping it off rather than waiting and seven hours lasted it was completed. 7 hours for “fast lane” service. More

Door latch recall I made an appointment to have this recall issue taken care of. Made an appt with Ryan Cubidez during my arriving. Ryan was at his desk and did not hav I made an appointment to have this recall issue taken care of. Made an appt with Ryan Cubidez during my arriving. Ryan was at his desk and did not have to be paged. He wrote up my request and gave me an estimate to completel. The work was done as expected. I received a call from Ray that the work was done. He noted after I checked out with the Cashier that the car was not brought to the front in a timely manner. He followed up and got immediate results. More

Grat work Had 3 problems with my car they gave me a loaner when i got my car back i had no complaints what so ever im impressed with their friendliness although Had 3 problems with my car they gave me a loaner when i got my car back i had no complaints what so ever im impressed with their friendliness although i have a ford dealership close to my house i choose to go to tuttle click because i feel important to them More

Service to fix flat and purchase new tire I was traveling in California and had a flat at 11:30 PM on December 30. The Highway Patrol called a tow truck and it was discovered the dealership th I was traveling in California and had a flat at 11:30 PM on December 30. The Highway Patrol called a tow truck and it was discovered the dealership that sold me the vehicle in Arizona for whatever reason had remove the jack and tools I needed from the truck. I had the truck towed to Tuttle-Click. I called the next morning to let them know my truck was in their lot and Wyatt was there. Kim was awesome!!! She explained to me that service was closed but they could find another truck on the lot that would have the jack and tools I needed to put the spare tire on the vehicle and change the flat. By the time I got there they had the truck and we took the tools out and I was able to change the flat and be on my way. The service department was closed until January 2 for the holidays. I call that morning to see if service had a tire in stock as I didn't want to drive back to Arizona without a spare. I worked with Ryan, one of the service advisors. He said he had a tire in stock and could change it for me. I took the truck over and dropped it off. He said it would be done within four hours. By the time I got back to the house I was staying at, Ryan called and said the new tire was on the vehicle in the spare was put back. He even said they were going to wash my truck for me. Absolutely the best service of any dealership I have ever encountered! More

Service dept I always get my trucks serviced at Capistrano ford. Bob is my service advisor and he always does a great job of communicating and getting no trucks se I always get my trucks serviced at Capistrano ford. Bob is my service advisor and he always does a great job of communicating and getting no trucks serviced properly. More