Tuttle Click Capistrano Ford

Disappointed in wait time I had an appt at 11am. Had the car there early. Because I said I would not wait there, my car was put back of line for those who waited at your facili I had an appt at 11am. Had the car there early. Because I said I would not wait there, my car was put back of line for those who waited at your facility I had the appt to get service promptly, not have to wait the entire day We bought the car from you, and expect better service in the future. I certainly did not expect customers who came in after me, be taken before me because of waiting there for service to be done. Frederick Stewart More

horrible service My wife had to get a new tire. The service was horrible and they didn’t even put a new valve stem cover on it! My wife had to get a new tire. The service was horrible and they didn’t even put a new valve stem cover on it! More

new tires efficient & effective; quality work, had good run with Continental 40,000 miles over 6 years They did good job in finding & replacing fuel tank last efficient & effective; quality work, had good run with Continental 40,000 miles over 6 years They did good job in finding & replacing fuel tank last week. More

Got pass by Pulled into the two drive way at service behind another car. Then four other cars ent in front of me in the second lane. Had my tires rotated and th Pulled into the two drive way at service behind another car. Then four other cars ent in front of me in the second lane. Had my tires rotated and the center caps are missing in the rear . More

Generally good _ Except for a few issues In the past we have purchased commercial vehicles from Rancho Santa Margarita Ford. We had excellent experiences there and were never surprised by co In the past we have purchased commercial vehicles from Rancho Santa Margarita Ford. We had excellent experiences there and were never surprised by costs or quality. This is the first used vehicle we have purchased and decided to shop at San Juan Capistrano Ford. Our experience was good. IN hindsight we wished we would have been given more options. We were shown very few vehicles and didnt feel we were being 'heard' with our concerns about the mileage. To alleviate these concerns we were lead to believe that the unlimited miles _ 3 year warranty was being included in the purchase price. That is the tool they used to convince us the truck was a sound purchase in spite of the miles. Never once did anyone mention the cost of the warranty package. We kept asking was that package included in the deal . . . They absolutely said yes. We felt comfortable with the purchase because we thought the warranty was included in the deal. When it came time to sign the documents (after hours of waiting and negotiating) we came to find that the warranty was NOT included in the price. That it was going to cost an additional $4,000.00. This was at the very end of the process. We had signed every other document. This was a complete shock to us. Yes, we are still concerned with the miles on the vehicle but we are happy with it. We do appreciate the warranty but did not appreciate being led to believe it was included. It left a bit of a sour taste for us regarding your dealership. More

Always pleased I am pleased with the service at Tuttle Click/Capistrano Ford. Scheduling is easy, waits are reasonable, and Matt Alves, Service Advisor, is knowledge I am pleased with the service at Tuttle Click/Capistrano Ford. Scheduling is easy, waits are reasonable, and Matt Alves, Service Advisor, is knowledgeable, courteous, and knows the vehicles and makes good recommendations. More

Awesome customer service Called for an oil change and spoke with Pat. He told me to take the car right over and he would have me out quickly. He is a man of his word and I g Called for an oil change and spoke with Pat. He told me to take the car right over and he would have me out quickly. He is a man of his word and I greatly appreciate the great work. More

Normal service, oil change, fluids etc One of the very best places to have a car serviced. Prior to my Explorer I had a Lexus and I loved the service . I will tell you that the service and One of the very best places to have a car serviced. Prior to my Explorer I had a Lexus and I loved the service . I will tell you that the service and staff were every bit as good as Lexus!! Well done and thanks More