Tustin Mazda

I don't normally write a review. But my recent experienced with this dealership is something that I can't forget and should share with others. Jim is a very pleasant to work with and has a sens experienced with this dealership is something that I can't forget and should share with others. Jim is a very pleasant to work with and has a sense of humor. He made us feel that we are a part of their family. No pressure at all. The Owner (John) got involved and help me find the lowest interest rate that is available out there. Getting a speedy approval and find the lowest interest rate are big deal to us. It help us reduced our monthly payment. Deal went smooth from start to finish with the help of Fernando in helping us closed the deal with all the paper works. From gap insurance to additional warranty. All was explained clearly in details. We are definitely recommend this dealership to our friends and relatives. Kudos guys! Ronnie Dimla More

My experience with this dealership was great everyone was professional and courteous and very helpful. This was the first time I had ever bought a car and Jesus made sure that I understood everything. Farouh professional and courteous and very helpful. This was the first time I had ever bought a car and Jesus made sure that I understood everything. Farouh in finance was helpful as well. I would definately do business with them again. More

After a couple of bad experiences at two other Mazda dealers, It was a relief to come to Tustin Mazda and meet Shaun. It was the most relaxed buying experience I have had at a car dealer ever and I am r dealers, It was a relief to come to Tustin Mazda and meet Shaun. It was the most relaxed buying experience I have had at a car dealer ever and I am really happy about my purchase of my new Miata!!!! More

I found everyone at Tustin Mazda to be friendly and professional. My salesman, Saifur made the entire car buying experience a pleasure from start to finish. This is the 8th car that we have purchase professional. My salesman, Saifur made the entire car buying experience a pleasure from start to finish. This is the 8th car that we have purchased and this has been, by far, the eariest car buying experience . Saifur Rahman, of Mazda Tustin, treated us with the utmmost courtesy and repect. Everyone, from the first person we met on the car lot, to the last truly wanted our car buying experience to be the as stress free as possible. At the end, we happily drove off the lot with our new car and feeling of satisfaction that we had negotiated the bast deal for us. We would recommend Tustin Mazda and their staff to our friends and family. More

I was looking for a honda civic coupe and visited a dealer next to them but didnt like the sales person that was attending me. So I went of to Mazada and started to look at a Black honda civic. Jesus s dealer next to them but didnt like the sales person that was attending me. So I went of to Mazada and started to look at a Black honda civic. Jesus spotted me and came over and started to talk to me not sale me on the car but talk to me. It made me feel good and like the car took it out for a test drive and loved it. They worked with me every step of the way and if was going to buy another car i would come back to them again. I plan to send all my friends to see them if they are thinking about buying a car. More

Yes, I would absolutely recommend this dealership to other friends, family, and co-workers. I was greeted within a minute of walking on the lot and had great customer service overall with the cars and i other friends, family, and co-workers. I was greeted within a minute of walking on the lot and had great customer service overall with the cars and information that was quite knowledgeable. Our 1 year old daughter was quite a handful and everyone was so kind and sweet to her which made our shopping experience even better. From the two car salesman Jesus and Marcos...which were exceptional...the manager of the dealership greeted us and had so much pride in working there...not only that but the owner of the dealership had also offered us beverages (which we didn't know who he was at the time). Everything was great! We are very proud of the car and I love driving it! More

We recieved great service, when buying our new car. Very friendly, and helpful sales person. We were very satisfied, we would recomend this dealer to anybody. Shopping at tustin Mazda was a very positive ex friendly, and helpful sales person. We were very satisfied, we would recomend this dealer to anybody. Shopping at tustin Mazda was a very positive expierience,especially since buying a car can be a major hastle. More

They worked with me and gave me the best deal in Orange County. They are honest, helpful, and they truly care. I visited a number of dealerships in Orange County. I wanted the best deal with the most hones County. They are honest, helpful, and they truly care. I visited a number of dealerships in Orange County. I wanted the best deal with the most honest service. They also have the best service around. Would not buy a car anywhere else!!! More

I've been car shopping for 2 weeks before coming to Tustin Mazda. All other dealers I went to either didn't have the car I was looking for or they just couldn't give me the best deal. I looked at Honda Tustin Mazda. All other dealers I went to either didn't have the car I was looking for or they just couldn't give me the best deal. I looked at Honda and Toyota. I was also interested in the Mazda 3, so I requested a quote to a number of delerships through Edmunds.com. Tustin didn't come up, but their sister dealership at Huntington Beach was. The next day, I got a call from H.B. Mazda and told them I would like to go to Tustin. The guy told me that he will call them for me to give me a call. A few minutes later, Jimmy called to make a an appointment to come for a test drive. When I got there, my sister, brother-in-law and I were met by Kevin. I told him that I was there to meet Jimmy or Jeff. Neither were available at that moment, so, Kevin helped us out. He showed us all the Mazda 3's they had, all the available colors and even gave us water. We took an i-Sport out on a test drive. Kevin answered all my questions about the car, all about the special deals going on, and how the car compared to other competitors. He was very patient with us. He didn't try to pressure us in making a deal that same day. The sticker price of the i-Sport was very good already and way better than the Civic and Corolla, so I decided to go ahead and start the dealing process. Throughout the process, Kevin made us feel so relaxed and chill. Unlike other sales reps, he didn't pressure us or try to kick us out even when the deal came to a short impasse. (Yes, that actually happened to me a few days ago.) He even went as far as showing us the invoice price and the dealer holdback. He even explained to us about how the economy had affected car sales. After a quick hour or so, I was confident that we had the best deal out there. We came to an agreement that I would return the next night to pay and sign all the paperwork. I wasn't able to go the next day because of work. During the 3 nights of thinking about the car, I decided to go with the i-Touring. Kevin gave me a call this morning to confirm my appointment. During this call, I mentioned to him about changing the car and he assured me that it was "cool" and that he would get the car and paperwork ready for me. He also gave a deal right over the phone. I thought that was pretty cool of him to do that. Not many dealerships would do that. Feeling confident about the deal, I accepted it. Upon arriving at the dealership, Kevin greeted me as if I was a "homie". Another cool thing for him to do. I threw a second curveball at him and told him that I will finance the car instead. Again, no problem. I then met Lori to take care of the paperwork and payment. She was great in explaining all of the extra options available for my car. She answered all my questions no matter how stupid some were. When it came down to the financing part, I was so surprised with the great rate she gave me. I never expected this because I was a first time buyer and my credit score was only good. Other places gave me all this nonsense about my credit history in order to justify their high rates. During the signing part, we ended up having a conversation about my first name. That was pretty funny. She never even asked about my form of payment until I asked about it. After everything was said and done, it was like a mother letting a child go live life out in the real world. Kevin then escorted me to my new car and showed me how to work everything. He even paired up my cellphone with the car's bluetooth handsfree calling feature. After one last firm handshake, I was off in my new Mazda 3 i-Touring. Overall, I have to say Tustin Mazda was the greatest. Kevin was super cool and Lori was very sweet. Although I never met Jimmy, he was cool on the phone also. I can't say enough about Tustin Mazda, Kevin and Lori. I will definitely recommend Tustin Mazda to everyone I know who's buying a new or even used car. Thank you so much Kevin Keogh, Lori Houts, and Tustin Mazda. -X- More

Buying a car from Tustin Mazda was an enjoyable experience. The salesman went above and beyondf the call of duty to make sure that I was satisfied. There was no pressure and the entire staff made s experience. The salesman went above and beyondf the call of duty to make sure that I was satisfied. There was no pressure and the entire staff made sure that the transaction was completed in a timely manner. More