Tustin Mazda

Rossi Benavente was a pleasure to work with. He was knowledgeable, professional and very helpful. I would highly recommend him to family and friends if they needed to purchase a car. He was knowledgeable, professional and very helpful. I would highly recommend him to family and friends if they needed to purchase a car. More

Thus dealership used to be great. Until one works with the service manager: Michael Torres. He is hot tempered. Would not permit one who has a car in the service center speak to anyon Until one works with the service manager: Michael Torres. He is hot tempered. Would not permit one who has a car in the service center speak to anyone else but him. And ontop of that while one's mother has a medical procedure. They will go to such lengths to illegal trespass into a garage (without warning) when promised to trade vehicles. They will steal one's car loaner by trespassing. And go back against their word to drop off one's vehcile [ which still does not have warranty repairs fulfilled. Noticed less then 24 hours after a high jacking car situation?] I go to church. I've been to and from dealerships at leave 22+ years of my life. If my grandfather was alive he would stand for such unprofessionalizism. Also tustin mazda service no longer cares about the customer. Their needs. Their needs with their car to be repaired under warranty. I'm under 15k in total mileage. Started going to this location around two years ago. Yes Elle can be helpful. But I feel bad for her having to clean up Michael Torres mess. Work with anyone but Michael Torres- he will not fix one's vehicle NO. MATTER. WHAT. I currently have my vehicle. It's unsafe to drive after it going to this service center. Anything warranty related will not be fixed (current day). More

I firts met Charles in January '23 when I first started looking to replace my 2005 Honda CRV. He sold me on the CX-5 signature however it was just a little to much $ for me. I contunied to look and finally looking to replace my 2005 Honda CRV. He sold me on the CX-5 signature however it was just a little to much $ for me. I contunied to look and finally saw a used 2021 for sale at Tustin Mazda. I looked Charles back up, went down for a test drive and he gave me a great price, and I bought. I wasnt an easy customer to switch from the Honda but Charles represents the Mazda line so well, I felt confident that this Mazda will perform just as well or better than the Honda. It's now a week later I couldnt be happier with my new Mazda, thank you Charles! More