Tustin Mazda

This is my third car leased at Tustin Mazda and I will keep coming back for their excellent customer service! Jim Feinstein is a rockstar and always makes the process enjoyable and painless. Highly recomm keep coming back for their excellent customer service! Jim Feinstein is a rockstar and always makes the process enjoyable and painless. Highly recommend! More

Thank you so much for all the great service ! We love our car ! Price is good and we are very happy and satisfied! Thank u car ! Price is good and we are very happy and satisfied! Thank u More

Joshua was really helpful in proving all details I asked for and help me to buy my first car. Not even once he forced me to give my credit details to give me exact numbers as other dealers do. He is the guy for and help me to buy my first car. Not even once he forced me to give my credit details to give me exact numbers as other dealers do. He is the guy you should go for if you really want your process to smooth and want your dealer to keep his promises. Really appreciate his help. More

I went into Tustin Mazda looking for a used car and was greeted by Victor. He went above and beyond to help me find a car, he didn’t try any push tactics or force me into a contact. He took his time to ask greeted by Victor. He went above and beyond to help me find a car, he didn’t try any push tactics or force me into a contact. He took his time to ask all the right questions and show interest in trying to find the right car for me! While victor was organizing different cars for me to drive I was greeted by the owner who was very accommodating and asked if He could help with anything and offered coffee which you don’t normally see! Victor ended up finding me a great car which I love! Thank you Victor and Mazda! More

Got my Mazda CX-5 from the team here and Victor was a great help. Initially I had come in and seen the cx-5 with Nick...I just happened to come back on his birthday when he had the day off so he set me u great help. Initially I had come in and seen the cx-5 with Nick...I just happened to come back on his birthday when he had the day off so he set me up with Victor. The owner John even bought my mom and I lunch while we waited to finalize the financing. It was awesome and they were extremely helpful with a no pressure sales approach. Highly recommend this crew More

So I came out to find my CX-5 with a flat left tire over Labor Day Weekend. There's some construction around my place so I thought I picked up a nail. First Mazda's First Response team came out--I think the Labor Day Weekend. There's some construction around my place so I thought I picked up a nail. First Mazda's First Response team came out--I think they have a different name like Roadside Assistance. He was able to pop the spare in for me, which of course I can do, but it's badass when you have a company willing to stand behind it's product. Plus I was hoping he might be able to repair it there. We take the wheel off and no noticeable puncture to the tire. So I throw on the donut and called Victor. At first I tried to take it to John Patterson's other shop a little closer in Huntington Beach but they were booked up. They did take a look at the tire and fill it up to see where the issue was...turns out there was a small tear or gash in the sidewall lettering about 2 centimetres. The tech suggested it had been intentional which left me baffled, and is another deal altogether, but said they couldn't patch it, but to try through the Yokohama warranty. I get it...a dealer can't be responsible for some a**hole doing something like that, so I called Yokohama who first sent me to a Goodyear dealer; who then sent me to a Yokohama certified dealer--who said they would replace the tire and I would have to send the warranty in and hope to get repaid. The tire was $305--nice tires I guess. Before pulling the trigger, I called Victor one more time and he said not to do that and bring it to Tustin before 5 and they'd look into what could be done. I got there and met a guy with a great haircut like mine named Jefferson, who asked if he could take a look. He came back about 10 minutes later and said it looked like an intentional puncture, but here's the cool part. He basically said he felt bad I'd been running around all day and that they were going to replace it for the price of free-99. That is above and beyond and saved me not only money, but my sanity. It reminded me that there are good people out there too. Everyone I've met from OC Mazda is in that category, so I hope John reads this, and remembers at Xmas Bonus time ;) Maybe I'll grab an RX-9 if they ever make it to add to the fleet. I'll tell you one thing, there's a reason this company is rated so highly. They're simply phenomenal. More