Tustin Mazda

Excellent buying experience with Tustin Mazda and the Costco auto program. The staff treated us well, the deal was fair, with a "family" atmosphere. Jim Feinstein was very knowledgeable, personable a Costco auto program. The staff treated us well, the deal was fair, with a "family" atmosphere. Jim Feinstein was very knowledgeable, personable and professional. He was our main guy through the whole process, from test drive to trade in to delivery. Heidi made sure we were well cared for during the visit. Lori handled finance and dealer offerings efficiently and dare I say pleasantly! The deal was fair, the people honest, the atmosphere friendly; even the owner stopped to meet us. This is a dealership with integrity! More

The salesman I worked with was Sammy. He was friendly and enthusiastic from the start. All of my questions were answered clearly and he let me take a test drive that included both city streets and highw and enthusiastic from the start. All of my questions were answered clearly and he let me take a test drive that included both city streets and highway. We went looking for rough roads since I had some concern about ride quality. I got a great deal without any games. I told Sammy I wanted to negotiate on total price and not monthly payment and he respected my wish. The purchase was a straightforward experience and I do not feel like I had to waste a lot of time with negotiation that is typically seen in an auto buying process. Lori was the finance person. This was again a straightforward process. She explained all the extras (Lojack, sealant, etc.) but didn't pressure me any further when I declined everything. More

The people at tustin mazda are simply amazing. I went there originally to find a used car. Jimmy helped me look around and find what works best. A week later the situation changed and jimmy once again he there originally to find a used car. Jimmy helped me look around and find what works best. A week later the situation changed and jimmy once again helped me as well as john patterson, the owner. They did everything to make sure I got the car of my dreams, at a price I could do and even assisted with my trade in. By far the best dealership experience I have ever had as they worked for two days to get me a car. I would recommend this dealership to anyone, first or however many cars you have bought. They will make you feel special and welcome and do whatever steps necessary to make it affordable and just an amazing experience. Two of my neighbors and three of my families cars are from this dealership and all had similar experiences. Thank you Jimmy and John at Tustin Mazda! More

Let me just tell you, I NEVER write reviews. I came on this website today because my experience at Tustin Mazda was so incredible. For the last couple of weeks, I had been doing research/getting ready to this website today because my experience at Tustin Mazda was so incredible. For the last couple of weeks, I had been doing research/getting ready to purchase a vehicle. I was torn between a couple of different cars, and I think the biggest motivating factor in why I walked out with a Mazda 2 today (besides the fact that I believe it is a great vehicle) was the way that I was treated by Vinnie. I think most of us normally think of the stereo-typical "cars-salesman" when we enter a dealership. We think we will be pressured into buying a car, and we assume they will try to "trick" us into a bad deal. Now, take that idea, and now imagine the EXACT opposite situation.. and that is exactly how I felt at Tustin Mazda. If you decide to go here, be assured you are dealing with individuals like Vinnie, Big Mike, and Lori who will treat you with respect. If you sit down and start talking numbers, you will not have to waste three hours of your day "negotiating" to receive good numbers, because the FIRST deal they give you is a GOOD deal. Although I dealt with Big Mike and Lori for a shorter period of time and they were great, Vinnie was the sales person directly helping with me, and she is by far the most pleasant sales person I have ever encountered at a dealership. Go there for yourself and find out what I'm talking about. I guarantee you, you will be as surprised by the positive vibe in this dealership as much as I was. More

I wasn't really interested in buying a car as soon as i did but the customer service and their financing options made it very easy. The customer service i received from Sammy was unlike any other salesman did but the customer service and their financing options made it very easy. The customer service i received from Sammy was unlike any other salesman i have ever met. He was straight forward and gave me space when i took a couple days to think about the purchase. But to be honest, after one test drive with Sammy, i was sold. I recommend tustin Mazda to anyone who is interested in buying a car. More

I was ver happy with the excellent service I got from Sammy, when I went to purchase a vehicle last week. He was very helpful and went through every detail of the vehicle. I was very pleased with the ser Sammy, when I went to purchase a vehicle last week. He was very helpful and went through every detail of the vehicle. I was very pleased with the service I received from him. GOOD JOB SAMMY!!! Appreciated!!! More

I recommend not only this dealership for buying a car, but also Sammy as a great salesman. He was very friendly, was not pushing me or forcing me into buying a car. I felt very comfortable and he is the r but also Sammy as a great salesman. He was very friendly, was not pushing me or forcing me into buying a car. I felt very comfortable and he is the reason I bought the car. I am happy to take the time to rate this dealership because my experience there was so great. I recommend everyone to go to Tustin mazda and ask for Sammy. Buying a car was not an easy process but Sammy was professional and knowledgeable about the product he was selling. He made my experience a positive one. Once again, I recommend this dealership to all. More

My sales representative was Sammy and I had one of the greatest customer service experience in not just auto purchasing but in general. He was very welcoming and friendly during the entire time of my pur greatest customer service experience in not just auto purchasing but in general. He was very welcoming and friendly during the entire time of my purchase. Overall, it made my buying experience a great one. More

I called the dealership on a friday evening not sure if mazda was really what I wanted. I spoke to Jeff and asked what type of specials Mazda had going on the 3 series. I ended up going in that night and mazda was really what I wanted. I spoke to Jeff and asked what type of specials Mazda had going on the 3 series. I ended up going in that night and test drove a thee hatch back. Car was great now came the issue of my trade in. The used car manager looked at my old jeep and gave me some fair numbers. I told Jeff I would needed a night to think about. I have to say it is nice to work with a salesmen who sees value in not pushing a customer to make a large purchase right away. I returned the next night and purchased the 3hatchback. The whole experience took about two hours everyone involved was friendly and polite. It has been a few months since I have bought my car but I must say that the experience I had at Tustin Mazda has been a positive one and would recommend this dealership to anyone looking for a Mazda just walk in and ask for Jeff. More

It was one of the best experiences I've had at a dealership. Vinnie was so warm and welcoming to me and my parents. It was obvious that she knew what she was talking about and was a great listener t dealership. Vinnie was so warm and welcoming to me and my parents. It was obvious that she knew what she was talking about and was a great listener to any question my parents threw at her. Big Mike came once we started deciding on things and he was extremely nice and helped me out SO much. Anything I needed help with he was right there and they all cheered me on. I felt very comfortable at this dealership. It was such a great deal for everything. Definitely will come back for a BBQ visit soon one Saturdays! More