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Tustin Mazda

Tustin, CA

5.0
4,576 Reviews
At Tustin Mazda, original home of John Patterson's OC Auto Team family, our goal is t is to bring you the best product at a fair price, presented to you with respect, friendship, and courtesy. We are a highly ranked Mazda dealer in California and have won countless awards. We only mention it here, so that you can be assured you will have an excellent buying experience. Our Service and Parts department are second to none and we sell the largest volume of used cars in Orange County. We would cherish the opportunity to earn your business.
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28 Auto Center Drive

Tustin, CA

92782

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Showing 4,576 reviews

October 31, 2011

What an awesome surprise! I absolutely HATE car shopping. I dread dealing with sneaky salesmen trying to take advantage of me. I have walked away from many dealerships in disgust. Not so with Tustin Mazda. I More

by Handiman325
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Feinstein
October 28, 2011

OC Mazda has been great, I just bought my second car from them. The saleman who I bought my car, Jeff, arranged for his staff to stay late to close the deal. I have been very impressed with the quality of se More

by strotter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Lesniak
October 25, 2011

My husband andI picked up our new Miata last with great excitment. We have purchased a few cars in our lifetime; however this experience was one of the best we have had. We appreciated the dealers willin More

by Judyburrell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun McCray, Shaun McCray
October 01, 2011

I was unsure whether or not to purchase a car but after going to Tustin Mazda, the friendliness and comfort that i experienced sold me. Sammy was very easy going and knowledgeable about the vehicles on the More

by Steinm1432
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sammy
September 29, 2011

I have a construction company and have bought many trucks and cars over the past 20 years and found the experience of purchasing a car at Tustin Mazda to be as good if not better than any purchased vehicle. More

by bsnow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vinnie, Big Mike
August 31, 2011

On our visit to Tustin Mazda last weekend, we were really only interested in driving a CX9, because we were evaluating it compared to the Honda Pilot. My husband really loved the look of the car, and sat in More

by mwelches
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lavinia Cooper
August 27, 2011

Over the years I have bought, sold, and traded many many cars. My experience with Tustin Mazda in general and with their sales associate Shaun McCray specifically, is by far and away the BEST experience th More

by scrath
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun McCray, Shaun McCray
August 24, 2011

Great buying experience, salesperson and dealer found the model and color we wanted quickly and completed purchase in a very timely manner. Thank you, Tustin Mazda. More

by inokuclf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vinnie (sales), Tony (finance) & service dept.
August 24, 2011

Dealer's response when negotiating the car was very unprofessional and rude. Here is my last email followed by his response. "Okay, retail on an excellent is $19,500 and wholesale is only $15,000 s More

by bill2k
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Shaun McCray, Shaun McCray
Sep 07, 2011 -

Tustin Mazda responded

Thank you for taking the time to review our company. We sincerely apologize for the negative communication from our sales professional. It was disturbing to us. This is not an acceptable practice in our organization. The email response from our employee was extensively discussed with the executives, the management, and with every sales professional at all three of our locations. Respectful communication, at all times, was heavily emphasized to every employee. We only wish we would have been granted the opportunity to offer your our personal apology, however, our phone calls and emails did not result in further communication. We completely understand. That being said, at this time, we would like to profoundly and publically apologize to you on behalf of our entire company. We want to assure you that we have taken this matter very seriously. This company will not tolerate communication from our employees to be anything less than 100% respectful and professional, at all times. If there is anything we can do to make this up to you, my door is always open for discussion. John Patterson, President

August 22, 2011

This was the very best experience I have ever had in purchasing a car! It was easy and fun! The team at Tustin Mazda is amazing. They had every detail covered and made us feel like royalty. Jim was the More

by cinderelli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Feinstein
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