Tustin Mazda

Thinking back to past negative experiences that I've had at car dealerships over the years, I walked onto the lot of Tustin Mazda this week convinced that I was about to have yet another bad experience. Br at car dealerships over the years, I walked onto the lot of Tustin Mazda this week convinced that I was about to have yet another bad experience. Braced and ready for the worse, a Sales Professional by the name of Jeff Lesniak approached me. I coldly told him I only wanted to look at the Mazda3 Hatchback cars and to show me what he had on his lot. He introduced himself to my friend and me with a smile on his face, as he walked us over to the car I wanted to see. He couldn't have been more kind, as well as being very informative in helping me understand all the ins and outs of this marvelous little car. Jeff's warm personality combined with his knowledge of the car far exceeded my expectations in a Sales Professional at a car dealership. I experienced NO pressure or hard sell to buy this Mazda3 whatsoever. Jeff Lesniak is by far the best Sales Professional I have ever bought a car from, bar none. Without a doubt, I will be returning to Tustin Mazda for service work when needed, to buy accessories for the Mazda3 Hatchback that I ultimately bought from Jeff, and for any future Mazda cars that I buy. Purchasing my car from Jeff Lesniak at Tustin Mazda was an extreemly positive experience. More

I had just totaled by 2010 Mazda 6 Sport which I had just bought about 4 months ago. I was in no mood to go shopping for a new car only four months after buying a new car! All my past experiences with car bought about 4 months ago. I was in no mood to go shopping for a new car only four months after buying a new car! All my past experiences with car buying have been like going to the dentist! Not this time! I inquired about a 2011 Mazda 6 Grand Touring yesterday morning and Jim responded to my request right away. I was able to communicate with him throughout the day and I was able to get him most of my paperwork prior to me actually going into buy the car. From the time I arrived until the time I left, I spent about an hour at the dealership. That included my test drive! I can't remember spending less than 3 to 4 hour for any prior auto purchases. Upon my arrival to the dealership, Jim was as friendly as on the phone, offered me a beverage or a snack, and had the rest of the paperwork ready to go over and sign! I even was introduced to the owner, John Patterson, who was as cordial and friendly as the rest of the staff at Tustin Mazda! I've only had my car a day, but I'm already looking forward to dealing again with this great dealership when I buy my next Mazda! More

After my review below went out, I quickly received a call from Lynda (Director of Consumer Affairs), who kindly stepped in and got to the bottom of the entire situation and found out that everything happened from Lynda (Director of Consumer Affairs), who kindly stepped in and got to the bottom of the entire situation and found out that everything happened the way it did simply because of poor communication throughout. However, we are now getting our reimbursement and everything seems to be back on track. I am pleased that in the end they came through and handled the situation. I don't know that I'll buy a used vehicle from them again, but I am open to buying something new in the future. ************************************************************************************** Our initial experience with sales was very good at the Tustin Mazda location. We were deciding between something new or used, and finally decided we wanted something less expensive at this time so we bought used. They didnt' have anything that day, but sales called us a day or two later with some cars they just got in. So we went and checked them out and decided that we liked one of them. Then we went to the negotiating part and came out paying more than we originally wanted because of the registration fees and the supposed "Dealer Certification/Testing" that they do on the pre-owned cars prior to selling. The day came for us to pick up the car and I went home a pretty happy camper. Then a few days later we heard a strange knocking in the engine; took it in to find out the motor mounts are "fatigued" - car has 116K miles, so this wasn't too surprising. Then a few days later we started to smell coolant burning, so I took it in again and we were told it was a hose clamp that they supposedly fixed. Drove home, next day still smelled like burning coolant. So my husband checked and found a crack in the radiator with a lot of build up (which means the crack has been there for some time). So I called the sales guy who originally helped us to find out why this wasn't found in their super inspection. I was told to contact the service manager. Left about 3-4 voicemails over a 2 week period with no return calls. Tried to contact her at the various John Patterson locations and still couldnt' get a hold of her. So, finally one day I physically went to the dealership to try and handle this since I was getting blown off by everyone. Couldn't find my sales guy nor the service manager and as I'm explaining the situation to the receptionist John Patterson comes out. For the most part he was pretty stand-offish and rude about the situation and said that since we bought the car "AS-IS" then it's our problem. Then I explained that I understand this, but since we were told that it had undergone this extended inspection (outside of the required inspections) that something like a cracked radiator should have been found (if not during their inspection, then it should have been found when I took it in for the problem - bad mechanics working there?), and we should have been made aware of the fact that we were buying a car with a cracked radiator. Also, I had found out from service once I finally got a hold of the service manager that they do not do any other inspections outside of the standard required safety inspection...so the sales team had lied to us about that. Needless to say after a few minutes of explaining the situation to John Patterson all I was given as a "fix to the problem" was $100 credit. So, I talked to service asking if I can buy the radiator myself and have them install it and be reimbursed for the price with our credit...we were told yes. Since we could get the radiator at a fraction of the price to what the dealer would charge us, we thought this was the better route. So, we bought the radiator, took the car in and the dealership replaces it; also charging towards our credit the coolant needed. I submit the invoice for just the radiator costs (we had bought the motor mounts but did not ask the dealers to replace those). After a few weeks (during the Christmas break), I call the woman who had been very helpful in service to find out about the reimbursement, she still didnt' know. The next day (today) I get a call from her stating that John Patterson declined the reimbursement stating that the credit was only good for in-house parts or service (WHICH WAS NEVER DISCUSSED OR SPECIFIED...nor was it specified in the dealer system notes about our account). So now I'm out the cost of the radiator which is something that they should have fixed prior to selling or at least notified the buyer of! What is the point of buying through a dealership if they aren't going to guarantee their work or provide some peace of mind in a purchase??? In addition to the radiator issue, and the motor mounts, the actuators in both the driver door and passenger door do not work (so we'll be replacing those at some point). I know it's to be expected that a car with 116K miles is going to have some wear and tear, but I believe that it's the dealerships duty to sell the car as close to "as new" as possible. More

I bought a CX-9 at Tustin Mazda almost three years ago. That initial buying experience couldn't have been smoother. The follow up customer care has been equally impressive, hence my decision to buy a secon That initial buying experience couldn't have been smoother. The follow up customer care has been equally impressive, hence my decision to buy a second car from Shaun McCray, whose honesty & integrity the first time around won my loyalty. Once again, the buying experience was not only smooth, it was an extremely pleasant way to spend a couple of hours on a Friday morning. In fact, it was like catching up with old friends. John Patterson, the owner, came out to say hello (actually it was way more than just a hello) while another team member, Sarah Posell, took care of every detail when checking my CX-9 in for a service. After telling Shaun what I was looking for - a Mazda 6 - he quickly pointed me in the right direction. And as a Mazda owner, being very familiar with what I would be buying, a quick decision was made. When it came to the price, I had the benefit of previous knowledge of John Patterson's non-adversarial approach to negotiations. Last time, it quickly became evident that the prevailing ethos with Tustin Mazda staff is to build long term relationships with potential customers. Among other things, that is achieved by offering highly competitive prices in an environment that takes the confrontation, traditionally associated with car dealerships, out of the proceedings. In other words, the principle that's applied is one of "let's give the customer as good a deal as possible because we want to both win his or her loyalty and boost our reputation." Tustin Mazda's approach is the exact opposite of a "it's either my throat or yours, so it may as well be yours" approach. Needless to say, a deal was quickly struck and paperwork completed without a hitch. Further to the above, all this took place on one of the busiest days of the year at Tustin Mazda. In the face of many demands on his time from other customers, Shaun was completely at ease during what must have been an extremely stressful time with customers waiting and year end deadlines looming. After such an experience, I can safely say there wouldn't be a dealership in the country capable of offering anything better than the red carpet treatment I received yesterday. More

Both Shaun and Veronica were great to work with. I have purchased plenty of cars at various dealerships and must say that I have never felt so at ease through the whole process like I did at Tustin Mazda. purchased plenty of cars at various dealerships and must say that I have never felt so at ease through the whole process like I did at Tustin Mazda. I normally deal with with the typical in your face sales men at other dealerships, but at Tustin Mazda I was left to take my time thinking things through before making my decision. Shaun, Veronica and Mike were there to answer all questions I had about my purchase. My sale felt individualized for my circumstance, and went smooth. Thank you Tusin Mazda! More

My husband and I had an awesome experience at Tustin Mazda!! We were greeted on arrival by Jeff Lesniak. He was awesome! He made us feel comfortable and did not try to push anything on us. He listened t Mazda!! We were greeted on arrival by Jeff Lesniak. He was awesome! He made us feel comfortable and did not try to push anything on us. He listened to what we wanted and to what worked for our budget. We were so Pleased with the service and how they made sure to get us the best deal. Lori Houts in finance was so nice and put it all together for us in the end and she answered all our questions. We left with our new Mazda 3 and are so happy with it!!! I would definitely recommend Tustin Mazda to anyone looking for a car! More

Sammy was extremely helpful in answering my questions regarding the MX 5 Miata. During the test drive he was very informative about the "ins and outs" of the vehicle and made me feel comfortable while dr regarding the MX 5 Miata. During the test drive he was very informative about the "ins and outs" of the vehicle and made me feel comfortable while driving. Big Mike also provided information in a straight forward, non pressured way. After doing my research online, I found the costs quoted to me and the facts provided to me to be right on. That is why I decided to purchase my vehicle with this dealership and would recommend others to do so as well. The overall experience was enjoyable, quick, and my thanks to Tony as well for his processing of the documents in an easy to understand manner. More

I don't purchase cars very often as we pick good transportation and expect it to give us years of service. After doing some initial research I visited Tustin Mazda and met Jeff for the first time o transportation and expect it to give us years of service. After doing some initial research I visited Tustin Mazda and met Jeff for the first time on a Sunday afternoon. He was very helpful and not at all high pressure. He offered a test drive and he was very helpful in describing the features while letting me enjoy the pleasure of driving the Mazda 3. When I took it on the test drive, it had 6 miles on it. I did additional research and determined that I wanted to narrow the choices to the Mazda and Jeff made a very good offer and we were also able to handle the trade-in with a lot less worry than expected. It was a fabulous experience and I highly recommend Jeff and the staff at Tustin Mazda. They are engaged with the community and very hospitable providing many special services and details. Thank you, Jeff. More

I had a great experience buying at Tustin Mazda. They offer an S-Plan because of my employer, and it made purchasing my new Mazda 3 a cinch. They were great about finding the specific vehicle I was look offer an S-Plan because of my employer, and it made purchasing my new Mazda 3 a cinch. They were great about finding the specific vehicle I was looking for, and ran to their Huntington Beach location to get the car that I wanted in the specific color. Sammy did a great job helping me, but even all of their other staff has been fantastic. Their service department, when inquiring about a Mazda 6 that we also own, was also fantastic and friendly in assisting us. More

Buying a car is usually a stressful experience for me, but buying a car at Tustin Mazda with the help of Jimmy and Heidi was terrific. They are both very personable, knowledgeable and professional. The d but buying a car at Tustin Mazda with the help of Jimmy and Heidi was terrific. They are both very personable, knowledgeable and professional. The dealership found the color and type of car I wanted in a very timely manner, made sure I knew everything I wanted to learn about my new car, and I ended up with a great deal. I would highly recommend this dealership. They even called to see how I liked my car after a few days. I love my car. ZOOM, ZOOM! While waiting for my car to arrive at the dealership, they called me several times to let me know the status of arrival and Heidi even called me on her day off. The level of service at this dealership would be hard to find anywhere! Thank you to all who helped. More