Tustin Mazda

This is the second Mazda I have leased from this dealership. I went back to Sammy because he is always professional, courteous, friendly, and gave me the best deal financially he could. I received o dealership. I went back to Sammy because he is always professional, courteous, friendly, and gave me the best deal financially he could. I received over $800 dollars in dealer kickbacks as a return customer, but the sales manager also worked more off the lease price until the deal worked for what I could put down and what I could handle as a payment. I will go back in another year or so when I have a trade in on another vehicle. I went to several dealerships on my first lease (including Kia and Hyundai), one of which I owned previously, and neither of them could come close to the price, customer service, and overall professionalism of Tustin Mazda. Bottom line, they want to sell cars and they don't waste your time with useless haggling. If they can do the deal-they will!! Very satisfied REAL customer!! More

I originally went to a Mazda dealer closer to my home and was disgusted by the "service" of the sales rep (Come on Buddy.. We've got good deals for you!). When I arrived at Tustin Mazda (OC Mazda), I was was disgusted by the "service" of the sales rep (Come on Buddy.. We've got good deals for you!). When I arrived at Tustin Mazda (OC Mazda), I was greeted warmly by Sammy. I didn't feel that he was a shark that was ready to take a bite out of me or a vulture hovering overhead. Instead, Sammy listened to my questions, answered them quickly and confidently and understood my shopping situation. (I told him that I wasn't driving away with a new car today... which I didn't.) He never made me feel pressured and actually gave me a good feeling about Mazda as well as Tustin Mazda. When I got home that night, I told my wife about my experience at Tustin Mazda and she was very intrigued. Long story short, we wound up getting two new cars (a CX5 and a Mazda3)! Great experience all the way around! I would DEFINITELY recommend Sammy and Tustin Mazda to anyone looking for a great deal and great service! More

Came to Tustin Mazda dealer on a Sunday late afternoon from Rancho Cucamonga after unsuccessfully dealing with a "local" Mazda dealer, and one that we previously bought several cars from but couldn't offe from Rancho Cucamonga after unsuccessfully dealing with a "local" Mazda dealer, and one that we previously bought several cars from but couldn't offer us any reason to buy from them. Luckily, we had the good fortune of having Shaun as a salesman. He was so patient, so informative, so knowledgeable about the products he sells .. (and this is, mind you, on a Sunday evening!) We ended up with the car and payment we wanted and the entire process was smooth and effortless. Big Mike in Finance was very helpful in offering different options and explaining things we hadn't considered. I can't say enough good things about this dealership... the guys are the best and we'll definatley be going back when looking for another car!! More

I've inquired for a used 2011 Ford Fiesta and Ozzie Rios called me the following day. I told him that I was at work with no available transportation to get to the dealership since I take the Metrolink to w called me the following day. I told him that I was at work with no available transportation to get to the dealership since I take the Metrolink to work. He volunteered to drive the car to my work place in Irvine so that I was able to test drive it during my lunch hour. I liked the car, took photos, and told him that I'll talk to my wife and daughter later that night. After I got the OK from them, we decided on a price and picked up the car a few days after. I was in and out of the dealership in an hour without any stress or sales pressure. The staff was friendly and made the paper work process tolerable. I would definitely recommend Ozzie and Tustin Mazda to my friends, families, and colleagues. More

We had an absolutely great experience buying from Jim Feinstein at OC Tustin Mazda. I actually came all the way down from San Francisco because I bought my previous Mazda from here and wanted the same e Feinstein at OC Tustin Mazda. I actually came all the way down from San Francisco because I bought my previous Mazda from here and wanted the same experience. The car we bought (CX-5) was on the water and Jim called me every day for a week with the update on exactly when it would be there. Jim produced for us and we got out car at a great price! More

First-time buyer. Dealership had exactly the car I wanted. Jim, Ozzy and all the salespeople there went out of their way to get it financed for me, despite my lack of credit. Made the buying experienc wanted. Jim, Ozzy and all the salespeople there went out of their way to get it financed for me, despite my lack of credit. Made the buying experience beyond enjoyable. I know where I will be going, and telling all my friends to go, for their next car purchase. More

Sammy is really helpful in making my Mazda dreams come true. He also has good stock market advice. Mike the sales manager gets it done. true. He also has good stock market advice. Mike the sales manager gets it done. More

I have used Tustin Mazda to lease cars in 2010 and 2012. In both years Sammy was the salesperson and he continues to be friendly, attentive and enthusiastic. In my recent purchase, Mazda Tustin was able t In both years Sammy was the salesperson and he continues to be friendly, attentive and enthusiastic. In my recent purchase, Mazda Tustin was able to meet my specific requirements and was happy to work with me to negotiate the best price more than matching a competitive price offered at a nearby dealership. I also appreciated the rental car that was provided to me at no cost when there was a delay in the delivery of my new car. More

Jim and the rest of the sales team went out of their way to help me out of a car (and loan) that was no longer working for me. They not only gave me a fair price on my trade, but also negotiated an excelle to help me out of a car (and loan) that was no longer working for me. They not only gave me a fair price on my trade, but also negotiated an excellent price on the new car. Additionally, a couple days later I received a phone call from Tony in the financing department, informing me that he had secured a loan for me through a different bank and saved me 2% APR. This went above and beyond. Thank you guys! More

We're back! Jim Feinstein made the purchase of my 2011 We're back! Jim Feinstein made the purchase of my 2011 Mazda 6 Grand Touring in December of 2011 so painless that when it was time to purchase a ne We're back! Jim Feinstein made the purchase of my 2011 Mazda 6 Grand Touring in December of 2011 so painless that when it was time to purchase a new vehicle for my wife we knew there was only one place to go! This time we had a a trade in though and everyone knows that dealerships are notorius for low balling trade ins, so we were a little scared. However, Jim was able to get us a fair price for my wife's vehicle. Additionally, he provided the same great customer service as he had done previously. I had communicated with Jim throughout the day via phone, text and email to ensure that once we got there most of the paperwork would be completed. We spent a total of an hour again which included the test drive of the vehicle! We were looking at a CX-9 and CX-7, and we ended up deciding on the CX-7 Grand Touring. As when I purchased my Mazda 6, the CX-7 was in pristine condition. This dealership obviously does a great job of picking out the best used vehicles to sell. Lastly, I again was introduced to John Patterson, the owner of the dealership. John was warm and friendly again and remembered me from when I had purchased my Mazda 6 in 2011. I want to thank Jim, Lorri, and John again for the great customer service! My wife so happy with her CX-7, and she is going to enjoy it for years to come. I would highly recommend John Patterson's Tustin Mazda to anyone looking for a relaxed, friendly environment. They know that by providing great customer service, they are building relationships that last! More