Tustin Mazda

No complaints with my salesman, Jim F. He was very friendly and did everything within his power to make the deal. The problem comes with the person introduced as the owner (?) or manager. At first he friendly and did everything within his power to make the deal. The problem comes with the person introduced as the owner (?) or manager. At first he appeared to be ok as we discussed topics unrelated to the purchase of the vehicle. Once Jim, my wife and I settled on a number, it was presented to the manager. Total change of attitude. At first I thought maybe it was just me who noticed. The offer was turned down and we made a 2nd offer. Nothing insulting about the offer, just a couple hundred dollars difference. When Jim mentioned that to the manager, he looked at Jim and spoke to him as if he were chastising a child. Very disrespectful, in my opinion. Jim, by the way, appears to be somewhat older than his boss. And the look on his face was of embarrassment. Well despite this guys unwillingness to budge, we decided to purchase the car. No finance. No extended warranty. Just write the check and go. Sounds simple til you get to the finance guy. Don't know how many ways you can tell a guy "NO". Tried to be polite. But the guy must have asked me 10 times about buying an extended warranty. Who in their right mind is going to spend $1700 on a $11000 car. "Oh, well if its the price, how about $1200?" Why didn't you offer that the first time? No, no and NO!!!! Have purchased many cars and this was one of the worst. Would not buy a car here again and would not/could not recommend. And I'm sure they don't care. Jim should find another dealership to work. From the looks of this site, it appears only positive reviews are kept so I doubt anyone other than the dealership will see it. That's too bad..... More

When I talked about Mazda cars -- my husband was never into it... being a benz user he was never attracted to Mazda car's ... but when I asked him -- just to pay a visit to Mazda cars at Tustin Mazda .... into it... being a benz user he was never attracted to Mazda car's ... but when I asked him -- just to pay a visit to Mazda cars at Tustin Mazda ..... and the moment he saw mazda cx-5 he was all into it.. we were helped my Sammy -- he is a great guy ... it was raining but he immediately arranged for test drive .. I was driving SUV for first time so was little scared .. but Sammy calmly explained me how to use the latest features on the car easy way... he even offered me to take a Test drive on Freeway == which most dealers won't allow .... Moreover after driving Mazda CX-5 I expressed him a desire to TEST drive mazda mazda4 - which is a totally different car... but he was not hesitant and immediately arranged a test drive .... He did not pressurize us at all.... I would say everyone at Tustin Mazda were very friendly and taking care of the customers ... I would recommend Sammy -- as he got us what we wanted for the price we desired ... we must have negotiated several times and every time with a smile he helped us and approached his bosses to adjust the rate ... all his managers were also good... thanks to Tony who was sammy's manager.. finally my mazda cx-5 grand touring dream with all desired features become possible because of Sammy enthusiasm .. GREAT place to get a Mazda car More

Before getting out of my car, I made outrageous demands for price and service. Sammy met these and more. I got in and out in less than 2 hours. Thanks. for price and service. Sammy met these and more. I got in and out in less than 2 hours. Thanks. More

The team at Tustin Mazda was warm and accomodating. I believe that this will not be our last transaction at Tustin Mazda. This car was for my oldest daughter and she has two younger sisters. Thanks Joh believe that this will not be our last transaction at Tustin Mazda. This car was for my oldest daughter and she has two younger sisters. Thanks John and Shaun. More

This was the second time I bought here. I've moved out of town and remembered how easy they made my first visit so I came out just to buy with Tustin Mazda town and remembered how easy they made my first visit so I came out just to buy with Tustin Mazda More

outstanding work and customer service keep it up. outstanding work and customer service keep it up. their walked me through every step and issue and concern i had, they answered all my question in outstanding work and customer service keep it up. their walked me through every step and issue and concern i had, they answered all my question in proffesional matter. More

SINCE 2007 OCTOBER I BOUGHT 3 CAR FROM TUSTIN MAZDA THROUGH SAMMY. I CHOOSE SAMMY AND HE CHOOSE MY CAR. HE IS VERY HELPFUL AND ALL OF HIS ADVICE MAKE ME BENEFICIAL IN FINANCIALLY AND I AM ENJOYING HIS THROUGH SAMMY. I CHOOSE SAMMY AND HE CHOOSE MY CAR. HE IS VERY HELPFUL AND ALL OF HIS ADVICE MAKE ME BENEFICIAL IN FINANCIALLY AND I AM ENJOYING HIS SERVICE AND PRODUCT.ALSO NEED TO MENTION THAT THEIR AFTER SALES SERVICE ALSO FANTASTIC. More

Tustin came up in a Yelp search for Mazda dealerships around Los Angeles. They had received unusually high marks, so I wanted to try them out first. I called to check that the Mazda online inventor around Los Angeles. They had received unusually high marks, so I wanted to try them out first. I called to check that the Mazda online inventory info matched what was in their lot. Sammy answered the phone and he seemed really eager to help. I've been looking at so-called performance model cars for a while (Ford Focus ST, Subaru WRX STi) and frequently ran into a situation where the salesman was "sizing me up" to see how serious I was about buying the car. Since they are specialized models, the dealers don't have many and want to keep the miles low on these cars, which is understandable. However, very quickly these interactions left a bad taste in my mouth. I felt like I was a liability to the salesperson and I needed to prove I was worthy. I was prepared to convince Sammy of my worthiness, but he didn't go there. He said they have one in stock, when would you like to come out, here's his cell number, absolutely you can take a test drive. When I showed up, Sammy was outside waiting for me. He took me to the car, skipped over the sales pitch as he could tell I was versed in all the features, and I got to the test drive in five minutes. I knew enough and I was ready to buy, mostly because Sammy seemed low-pressure and eager for my business. I didn't feel like fresh meat to a shark, as I've felt often at dealers. We negotiated, friendly but firm, I met his boss and co-workers. Every one I met seemed to prioritize a good buying experience over a huge profit. I felt important to them. I couldn't imagine it the buying experience going better. Sammy was consistently friendly, didn't avoid discussing numbers, and communicated every step. I would recommend Sammy and Tustin to anyone looking for a friendly buying experience. They've created a healthy atmosphere there, something still pretty rare these days in the car market. More

We walked in to casually check out the Mazda 5 and the CX-9, and were greeted by Kevin. Easygoing guy with a great sense of humor, he took us for a couple test drives and offered helpful information but w CX-9, and were greeted by Kevin. Easygoing guy with a great sense of humor, he took us for a couple test drives and offered helpful information but without the salesman pressure. Long story short, we were back 4 days later after falling in love with the Mazda 5 for our family, and were very happy to buy from Kevin. He even read stories to our kids and watched Dora in the kids room as we signed the paperwork. Got a great deal and an awesome car! I've recommended Kevin to two friends interested in the Mazda 5, only 4 days after owning it. I've never felt less ripped off and more pleased after buying a new car than I have after buying this one! More

These guys a Tustin Mazda are the ABSOLUTELY THE BEST.Im stil in AWWWWWW about my experience at this dealership,not only did they Drive 100miles to pick up the car I wanted,they drove another 30miles to pic stil in AWWWWWW about my experience at this dealership,not only did they Drive 100miles to pick up the car I wanted,they drove another 30miles to pick me up on a friday night in So. Cal traffic(in the rain) to finalize this most incredible deal.The sales guy Jim Feinstein, was a total professional,honest,punctual and a true definition of what salesman and customer service should be.Jon Patterson (President)was very personal with us, and showed the importance of what a great team of employees he has working for him,he made me and my fiance feel like we were the most important people not only in the showroom, but the entire southern California area.I highly doudt you will find a better group of people working together in a dealership.I cant say enough about this car buying experience,i kept wanting to pinch myself in the hope that I was not dreaming.I will continue to mention this to everyone I know,until their tired of hearing about it.IF YOU ARE IN THE MARKET FOR A CAR,& WANT A HONEST,PERSONAL AND FRIENDLY EXPERIANCE,TUSTIN MAZDA ARE THE GUYS TO GO SEE.Thanks again guys,and I will except your invitation for burgers on a Saturday, as they BBQ bergers for their customer on saturdays,that's what kind of customer service you get here at Tustin Mazda. P.S. Ozzy your the bomb too.(Salesman that actually drove to San Diego and then to pick me up at my house.Ozzy was on the road for hours for me) another part of the incredible staff that work for Jon Patterson at Tustin Mazda. More