Tustin Mazda

Craig Martin provided me with the best customer service I've ever had at a car dealer. I've bought many cars in my time and he was super no pressure just provided me with the level of service that i expect I've ever had at a car dealer. I've bought many cars in my time and he was super no pressure just provided me with the level of service that i expect and was easy to deal with. Call Craig or go in if your interested in a new Mazda. CRAIG MARTIN = GREAT EXPERIENCE! More

I had the pleasure of working with Craig Martin and Big Mike this weekend at Tustin Mazda. I can't say enough about how these two went above and beyond my expectations. I wasn't planning on dealing with my Mike this weekend at Tustin Mazda. I can't say enough about how these two went above and beyond my expectations. I wasn't planning on dealing with my end of lease this weekend. So, to have such an incredibly easy transaction of turning in my Mazda lease and getting my new Mazda made me very happy. The customer service that Craig provided to me was top notch. I believe that customer service is what sets a company above the competition. Tustin Mazda is definitely top notch. I had my 10 year old with me and they even provided her with great customer service. They made sure that she was happy and content while we did our paperwork. Providing her snacks and drinks. It was just a great experience. Craig was so accommodating and covered all of my questions. He really wanted to make sure that I knew that he was available even beyond the purchase of my car to answer any questions, anytime! GREAT CUSTOMER SERVICE!! GREAT EXPERIENCE!! GREAT CAR!!! CX-9 More

Words cannot begin to express the amazing experience I had at the Tustin Mazda dealer. Craig Martin exemplified the most amazing customer service that I have ever experienced. I had originally came in j had at the Tustin Mazda dealer. Craig Martin exemplified the most amazing customer service that I have ever experienced. I had originally came in just to inquire about leasing a car. I was nervous because I had the worst experience at the Chevrolet Dealer in Irvine. They had the worst customer service and did not cater to my needs, but to theirs. Craig was all about getting me into a vehicle that met all of my needs. He went above and beyond in helping me out and making sure that I was not stressed in selecting my next car. I had planned to wait till the lease on the car I was currently driving had ended, but Craig just blew me away with his service that I had decided to go with Mazda. They took my car off my hands and was able to find the car I wanted, however, only one has existed. He made sure to get it for me and have it delivered the next day. Not only was Craig superb in his customer service, but the entire staff was as well. This was my first time getting a car all on my own without my parents, but Craig and his Manager made sure to explain step-by-step the breakdown on the price and do whatever it took to get me a great deal. Even Matt from financial was such a swell guy who did not pressure sale me any warranties. He fully explained all of the offers and even gave me some great deals. All in all I left the dealer extremely happy with an incredible car. I leased the 2014 Mazda 3 and it is by far the best drive ever. It is so smooth and I am excited every day to drive it. I have had an Infiniti, Mercedes, BMW, Chevy Camaro, and now Mazda. For the price and the service, Mazda is the best of all and I can now confidently say that I will stick with Mazda. I am already looking forward to purchasing my car after my lease is up. And as great as Mazda is, it is the dealer that makes the experience great. Earlier in the week I went to Tuttle Click Mazda and the experience was like what you get at Best Buy. Everyone employed there were inexperienced kids and I did not feel valued. I felt like a number or the next commission check, but at Tustin Mazda they truly treat you like family. I would recommend Tustin Mazda to all of my friends, and family! More

By far the best dealership. Ever. I bought my first By far the best dealership. Ever. I bought my first Mazda (over the Internet w/ Jim Feinstein) in April 2012, and purchased my second Mazda from hi By far the best dealership. Ever. I bought my first Mazda (over the Internet w/ Jim Feinstein) in April 2012, and purchased my second Mazda from him last week. Jim is by far the most honest, friendly, and easiest person to work with; you'll want to do business with him. What I appreciate most: + He's straightforward. Tells you how it is. No fluff or bull; straight to the point. + He wants to see you in a Mazda, and will do everything possible to land you in your dream car. For my first Mazda, I knew (almost exactly, besides color) what I wanted; he worked hard to give me the best possible deal. For my second Mazda, my original dream car (3 i Grand Touring) wasn't in my budget, but we worked together to get in me the Mazda that would make me happy (now the proud owner of a luscious 3 i Touring.) It turns out: the Touring was a better fit for me anyway. I get cold easily, so I don't need leather seats (the cloth isn't like typical, nasty fluffy cloth... it's sleek. And not "cloth" persay.) I hate wind in my face, so I don't need a sunroof. And the auto dimming mirror and auto lights were nice, but not necessities. I am proud to say that after sitting in and test driving my 3 i Touring... I was able to drive it home off the lot that night! + The dealership appreciates your business. There's a friendly, happy, cheery vibe all around... the people who work there come across like a family. It's evident they like what they do, and value your business. Outside of the purchase process, the dealership is still great. I've gotten our first Mazda serviced there several times and 1) they take appointments (fairly early) 2) they'll ring you so you don't need to hang around the dealership 3) they do a thorough inspection of your car. If you're in the market for a Mazda -- or even if you're not -- I highly recommend you check these folks out. It's worth noting that when I was buying the second car, I was also considering either a Corolla or Civic, but between the car and the phenomenal experience, I knew Tustin Mazda was the way to go. More

the experience i had was great, they worked with me to try to get the best deal possible, informative about their product line and willing to help you with anything. try to get the best deal possible, informative about their product line and willing to help you with anything. More

I've researched vehicles for about a year, so I knew exactly what I wanted before I arrived at the dealership. Sammy was informative, warm and genuine in his dealings with me. I've never had FUN buyi exactly what I wanted before I arrived at the dealership. Sammy was informative, warm and genuine in his dealings with me. I've never had FUN buying a car before, but this was a truly enjoyable experience. He never tried to push me into options I didn't want. Instead, Sammy listened, figured out the best vehicle for me, and MADE IT HAPPEN! If you're looking for a new Mazda, contact Sammy. He's AWESOME!!!!! More

Shaun was the best sales consultant I've ever had. And I didn't even end up buying a car from him- not because I wasn't sold, but my credit situation was not what I thought it was, therefore I couldn' And I didn't even end up buying a car from him- not because I wasn't sold, but my credit situation was not what I thought it was, therefore I couldn't qualify for an interest rate that suited my needs at the time. I'm re-building my credit, and will be back when it's where it needs to be. Shaun knows his stuff, and had a "No BS" type attitude- he's not going to over-promise and under deliver. He wants to make sure you're getting the best deal possible and that all your expectations have not only been met, but been exceeded. OC Mazda doesn't want to sell you a car you like, they want to sell you a car you LOVE. All of John Patterson's dealerships are a real class act. If you're looking for a Mazda or Hyundai, or just a great car buying experience, you come here. You get treated better than if you were buying a 7 series at a BMW dealership. I've sent others to buy cars from Shaun since my visit a month ago, I can't wait to actually get to join the club officially myself! More

This review is for the Internet Sales Department at OC Tustin Mazda: I was in the market for a new 2014 Mazda 3. The new Mazda 3 had been getting rave reviews and I narrowed my selection to the Mazda 3 Tustin Mazda: I was in the market for a new 2014 Mazda 3. The new Mazda 3 had been getting rave reviews and I narrowed my selection to the Mazda 3s Grand Touring hatchback because it met my needs for storage capacity and fuel economy. I had done extensive research on the car; although most owners loved their new Mazda 3's, an alarming amount complained about the horrible buying experience they endured during the process. I e-mailed multiple dealerships in the greater Los Angeles and Orange Counties requesting quotes for the Mazda 3 I was looking for. John Patterson OC Mazda of Tustin was one of the dealerships and actually had the car I wanted on their lot. I received a prompt e-mail response from Jim Feinstein, OC Mazda's Internet Sales Department. Jim's e-mail was personal and not a cookie cutter e-mail response. Jim was able give me the lowest price for the Mazda 3, beating competing dealerships by over $1000. When Jim was not available, Veronica Paco would assume responsibility, answering any questions I had. Initially I was skeptical of the offer, however, I felt pretty confident since I had the quote in writing, the dealership would honor the price. I scheduled an appointment and walked into the dealership expecting the worst. At the dealership, I felt welcome and was immediately greeted by everyone. As one Yelper stated, every staffer was pleasant and professional, constantly offering food or drink to make me feel at ease. Veronica Paco guided me through the buying processes and I finished, keys in hand, in just over an hour. I had secured a great rate at my credit union prior to the sale and Tony in the dealership's finance department was able to beat their rate by a half percent. (1.4%) Veronica gave me a tour of the dealership and I was able to meet with the owner of the dealership, John Patterson. Overall a great, quick and painless buying experience at OC Mazda of Tustin. I felt Jim Feinstein and Veronica Paco really went out of their way to take care of me and highly recommend them to anyone in the market for a new Mazda. I'm a proud owner of a new Mazda 3 and will definitely be back for a 2015 CX-5. More

The car had more mileage than expected and didn't seem washed when I took it off the lot. I believe I got a great deal but felt rushed. Still waiting for answer as to why there is no SD slot for navi seem washed when I took it off the lot. I believe I got a great deal but felt rushed. Still waiting for answer as to why there is no SD slot for navigation in my car. More

Wow! Best dealership to ever work with, seriously. We just bought a brand new 2013 Mazda CX-9 Touring and couldn't be happier. We had test drove many similar cars before deciding this was the best car. W just bought a brand new 2013 Mazda CX-9 Touring and couldn't be happier. We had test drove many similar cars before deciding this was the best car. We dealt with many dealerships in trying to get the one that we wanted for a good price. We're not local,we live in San Diego, and we drove all the way up here just to get our car because Jimmy Feinstein got us an amazing deal. He stuck with us and really searched and did everything possible to get us what we wanted. He's truly a pleasure to work with. When we arrived to the dealership everyone was so friendly and it just felt like family. He knew our big want was a navigation system and he had it installed and ready to go by the time we got there. John Patterson helped out a lot too! Even our finance guy Tony was great and easy peasy to work with. Honestly, I talked to many dealerships and am thankful I found Tustin Mazda. They really took care of us. If you're looking for a Mazda, no need to look further, I promise they'll get you the very best deal and you'll have a great experience! More