Tustin Mazda

Excellent Service Omar was very polite and provided options to us in helping make our decision to go with Tustin Mazda over leaving to check out our other appointments. Omar was very polite and provided options to us in helping make our decision to go with Tustin Mazda over leaving to check out our other appointments. The service he provided and knowledge of the product was what should be expected when going to a dealer. He was professional and easy to talk to at the same time. More

Perfect Nothing but amazing! So patient and kind. Answers all of my questions and goes step by step. A genuine “happy to help” personality! Thank you! Nothing but amazing! So patient and kind. Answers all of my questions and goes step by step. A genuine “happy to help” personality! Thank you! More

Very friendly I went there knowing exactly which vehicle I wanted and how much I could afford to pay for it (which was less than the sticker price). Victor was so f I went there knowing exactly which vehicle I wanted and how much I could afford to pay for it (which was less than the sticker price). Victor was so friendly and worked with me on my cost. He came down to my price point very quickly (another Mazda dealership let me walk out without a sale earlier that day!). This was honestly the easiest car buying experience I’ve ever had, and I’ve bought many new cars! More

Larry is the man! If you are thinking about getting a Mazda, Larry is the one person I would highly recommend you to talk to. I have been to many dealerships, and he i If you are thinking about getting a Mazda, Larry is the one person I would highly recommend you to talk to. I have been to many dealerships, and he is by far the most patient and helpful car salesperson I have ever met. We went in for a test drive, and left with a brand new leased CX-5, all thanks to Larry. When he was helping us, Larry demonstrated amazing professionalism and great knowledge about the vehicles. He took upon himself to go over as many details about the cars as possible, answered all of our questions, provided us with helpful advice, and stayed well beyond his shift to make sure we were taken care of. Just like going into any car dealership, you have to do your homework beforehand and be well prepared. We had to argue against the high interest rate and low-balled trade-in price they were trying to put on us. Even then, the price we got was far from good. Come to think about it, one main reason we eventually decided to sign the deal was because how great and helpful Larry was. More

"Knowledgeable Sales person Robert - good experience" Excellent experience with the process of finalizing the car. We were undecided to go with CX5 or CX9 and Robert provided us with an excellent test rid Excellent experience with the process of finalizing the car. We were undecided to go with CX5 or CX9 and Robert provided us with an excellent test ride and explained us the specifications of each of these vehicles, which helped us finalize our car. We have visited Honda and other dealerships and did not get the same level of detailed specification provided to us. Though it was very late in the evening, Robert worked with us, till we had our hands on the car and drove off from the dealership. Robert is the go to person for anyone planning to get a new Mazda with the details and compare it with its peers. Thank you OC Mazda and Robert. I highly recommend the dealer and Robert. More

Larry got me exactly the car I wanted Larry was great. I know very little about cars and the car-buying process, so I really appreciated how patient he was with me, and how he took it upo Larry was great. I know very little about cars and the car-buying process, so I really appreciated how patient he was with me, and how he took it upon himself to proactively provide me extra information to make up for my lack of knowledge. He was very informative and helped get the perfect car with the perfect specs. I never felt uncomfortably pressured. I am very happy with my purchase. The financing department was a different story (and was unrelated to Larry, who again was great). I know it's the finance peoples' job to try to get you to buy additional packages and features like the extended warranty, but the financing representative was curt and rude and was very clearly trying to pull one over on me. For example, she told me that there was a special employee-plan pricing for the extended warranty. I confirmed with two Mazda higher-ups after the fact that this was not true - she was just concerned about her own personal commission and not my well being. The shady representative is why I knocked the rating down one star. More

No pressure, excellent salesmanship. “Frog” is a great salesman. He was fun, informative, and put no pressure on us to buy. He took care to give us some space at the appropriate times s “Frog” is a great salesman. He was fun, informative, and put no pressure on us to buy. He took care to give us some space at the appropriate times so that we could discuss in private. He stayed late after closing hours to seal the deal. He had a great attitude and was pleasure to work with. More

Very Helpful I just walk in to look around and suddenly Sammy show it to me the car that I want and after few minutes I walk out the dealership with my car. I am v I just walk in to look around and suddenly Sammy show it to me the car that I want and after few minutes I walk out the dealership with my car. I am very happy, Thanks to Sammy and Jeff for the help and support. More

The best buying experience ever! Janell was kind and friendly, she helped me explain a lot of terms I don’t understand and tell me everything I need to know for a Mazda CX-5. She also Janell was kind and friendly, she helped me explain a lot of terms I don’t understand and tell me everything I need to know for a Mazda CX-5. She also try to help me solve all the problem I got.I will definitely recommend her !!! More