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Tustin Lexus - Service Center

Tustin, CA

4.8
825 Reviews
Call Service Center (714) 544-4800

825 Reviews of Tustin Lexus - Service Center

Sort by
September 02, 2024

The service is good and fast and friendly, and there is never pressure to do more work than is needed. More

by anais610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
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Sep 06, 2024 -

Tustin Lexus responded

Hi, we are very happy we could provide you with a positive experience! Until the next time we meet, take care!

September 01, 2024

Very courteous, and very efficient Randall Clara was very clean and nice and when I received my car back extremely clean More

by Candy.Turk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
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Sep 06, 2024 -

Tustin Lexus responded

Hi, thanks for your praise and kind comments about Randall. Please don't hesitate to reach out if there's anything additional we can do for you.

August 31, 2024

Excellent service and good communication and coordination via texts. Polite and no Pressure. Expedited service More

by fishy03.zebra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Sep 06, 2024 -

Tustin Lexus responded

Hi, thank you for your kind words and this wonderful review! Feel free to reach out to us if you need anything. Have a wonderful day.

August 30, 2024

My service manager was very courteous and helpful. I felt well taken care of and will ask for him the next time. More

by Pattilou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
Report | Print
Sep 02, 2024 -

Tustin Lexus responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 29, 2024

Service folks both knowledgeable and courteous. The dealership is clean and welcoming with employees seemly happy with their roles. More

by Larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
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Aug 31, 2024 -

Tustin Lexus responded

Hi Larry, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 28, 2024

We have had great service at Tustin Lexus, it is always friendly, prompt and efficient More

by Cathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
Report | Print
Aug 29, 2024 -

Tustin Lexus responded

Hi Cathy, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 27, 2024

Fast to make appointment ,Very good service and prfessional polite service manager. I like this dealership More

by jiunnhuang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis palacio
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Aug 31, 2024 -

Tustin Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

August 27, 2024

My service advisor, Rick Massuci, is perfect. When I call for Service, he make sure to let me know what would be an optimum time to bring my car or I have it towed he will make sure that there i More

by morahrobin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2024 -

Tustin Lexus responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 27, 2024

Always get great service from Tustin Lexus. Evan Nguyen was professional and easy to work with. More

by jimbo344
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Nguyễn
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Aug 31, 2024 -

Tustin Lexus responded

Hi, we are very happy to have provided you with such a positive experience with Evan Nguyen! Please don't hesitate to reach out if there's anything additional we can do for you.

August 27, 2024

Took much longer than estimated and labor rates are very high. One service was left off list so I have to make another trip More

by srixson1945
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2024 -

Tustin Lexus responded

srixson1945, Thank you for informing me about your recent service experience. Please know that we are looking into your concerns, and will be reaching out to you soon to assist. If there is anything I can do in the meantime, please, feel free to contact me. Ray Wood General Manager wwood@tustinlexus.com

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