Tustin Lexus - Service Center

Dissatisfied after receiving the 15k service! Thinking that it would be logical or be well taken care of if I brought my car back to the same dealer/service dept where I bought it...but proved me wrong! that it would be logical or be well taken care of if I brought my car back to the same dealer/service dept where I bought it...but proved me wrong! The car came back w/ a scratch on the driver/left-side back door that the srvc dept denied and "offered" to detail at my expense! I swear the scratch wasn't there before -- someone else, you can question this, but me? No, I look/inspect my car everyday and park it as far away from other cars as possible. So I "know" it wasn't there before! I would have to seriously think twice about bring my car back there/Tustin again! Good luck and if you know of a better service shop, please share the info? More

Dissatisfied after receiving the 15k service! Thinking that it would be logical or be well taken care of if I brought my car back to the same dealer/service dept where I bought it...but proved me wrong! that it would be logical or be well taken care of if I brought my car back to the same dealer/service dept where I bought it...but proved me wrong! The car came back w/ a scratch on the driver/left-side back door that the srvc dept denied and "offered" to detail at my expense! I swear the scratch wasn't there before -- someone else, you can question this, but me? No, I look/inspect my car everyday and park it as far away from other cars as possible. So I "know" it wasn't there before! I would have to seriously think twice about bring my car back there/Tustin again! Good luck and if you know of a better service shop, please share the info? More

Terrible service drive. Tiny and totally non-intuitive. A grubby tech in a drab uniform, shirt untucked, walked up and asked me to step out of the car so he could write down the info ON A YELLOW POST-IT NOTE grubby tech in a drab uniform, shirt untucked, walked up and asked me to step out of the car so he could write down the info ON A YELLOW POST-IT NOTE! Walked me inside to a desk with a consultant who wasn't familiar at all with the software on which he was working. <br><br>I had booked the appointment online and received a quick confirmation, but when I got to the dealership, they had no idea who I was, why I was there nor had captured any of my data from the online form and was made to regurgitate it all again. IT'S ABOUT RESPECTING OUR TIME, PEOPLE!<br><br>The loaner car was nice though, and was no hassle at all. That was the only saving grace of the experience. That, and the car was ready on time, though it was only in for a 10k mi service. More